Decision search
Your search has 53192 results
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Essex County Council (25 003 124)
Statement Upheld Special educational needs 10-Aug-2025
Summary: We upheld Mr X’s complaint about delays in the Education, Health and Care needs assessment process for his child. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Barking & Dagenham (25 003 234)
Statement Closed after initial enquiries Pollution 10-Aug-2025
Summary: We will not investigate this complaint about how the Council reduced its street cleaning services. This is because the matters complained about affect all or most of the Council’s residents, and the law says we cannot investigate.
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Royal Borough of Kingston upon Thames (25 003 264)
Statement Closed after initial enquiries Parking and other penalties 10-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal of his dropped kerb application. This is because we could not add to the investigation that the Council carried out, and there is not enough evidence of fault in how the Council made its decision to warrant us investigating.
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City of Bradford Metropolitan District Council (25 003 845)
Statement Closed after initial enquiries Trees 10-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision not to take action to remove a tree belonging to the complainant’s neighbour. We have not seen evidence of fault in the Council’s actions.
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City of Wolverhampton Council (25 004 111)
Statement Closed after initial enquiries Managing council tenancies 10-Aug-2025
Summary: We cannot investigate this complaint about a tree in a neighbour’s garden. This is because the Council’s housing service manages the tree and we have no power to investigate a complaint which involves a council acting as a landlord.
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Coventry City Council (25 004 504)
Statement Closed after initial enquiries Friends and family carers 10-Aug-2025
Summary: We will not investigate Ms X’s complaint about how the Council calculate her special guardianship allowance. This is because we could not add to the investigation carried out by the Council.
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Wigan Metropolitan Borough Council (25 004 507)
Statement Closed after initial enquiries Highway repair and maintenance 10-Aug-2025
Summary: We will not investigate this complaint about highway repairs because it is reasonable to expect Mr X to go to court about the matter, which is better placed to consider the complaint.
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Manchester City Council (25 004 896)
Statement Closed after initial enquiries Council tax 10-Aug-2025
Summary: We will not investigate this complaint that an officer was rude to the complainant during a phone call. This is because there is insufficient evidence of fault by the Council, and it is unlikely we could add to the Council’s response.
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Transport for London (25 005 030)
Statement Closed after initial enquiries Traffic management 10-Aug-2025
Summary: We will not investigate this complaint about an exemption for a motorbike from the Ultra Low Emission Zone daily charge. This is because there is insufficient evidence of fault by the Authority.
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London Borough of Croydon (25 005 442)
Statement Closed after initial enquiries Parking and other penalties 10-Aug-2025
Summary: We will not investigate Mr X’s complaint about a penalty charge notice. This is because the Council has cancelled the penalty charge notice and it is unlikely an investigation would achieve significantly more.