Decision search
Your search has 54734 results
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Stevenage Borough Council (24 007 983)
Statement Upheld Homelessness 17-Jul-2025
Summary: Mr X complained about the Council’s actions when he approached it as homeless. We found some fault by the Council as it did not evidence it assessed the suitability of interim accommodation it offered to him. This caused uncertainty and frustration to Mr X. The Council has agreed to apologise, pay a symbolic payment to recognise his injustice, and take action to prevent recurrence of this fault.
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Surrey County Council (24 009 127)
Statement Upheld Assessment and care plan 17-Jul-2025
Summary: Mrs X complained about how the Council managed Miss Y’s care needs and that it did not complete a carer’s assessment for her. We find the Council at fault, causing uncertainty and frustration and meaning Mrs X had to provide additional support for Miss Y. The Council has agreed to apologise and make a payment to recognise the injustice caused.
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Mid Suffolk District Council (24 020 508)
Statement Closed after initial enquiries Planning applications 16-Jul-2025
Summary: We will not investigate Mrs X’s complaint that the Council gave her incorrect advice about a grant of planning permission because the complaint is late without good reason to investigate it now. We will not investigate Mrs X’s complaint about the handling of her most recent planning application because it would have been reasonable for Mrs X to have used her right to appeal.
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London Borough of Hounslow (25 001 420)
Statement Upheld Fostering 16-Jul-2025
Summary: We will not investigate this complaint about the Council taking too long to secure a passport for Mr X’s foster child. There is not enough evidence of fault or injustice to Mr X in the way the Council dealt with his complaint, or the way it responded to the recommendations made by a final stage panel, to warrant investigation by us.
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Maldon District Council (24 018 110)
Statement Not upheld Planning applications 16-Jul-2025
Summary: X complained about the way the Council dealt with a planning application. X said that their privacy is affected by new development on land at the rear of their home. We had already found fault during a previous investigation from a different person about the same site related to a failure to advertise planning applications in a local newspaper, and during this investigation, we did not reinvestigate this or other issues we had already considered. We did investigate new issues that X had raised but did not find fault, or fault that had not already been remedied by the Council.
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Erewash Borough Council (24 018 397)
Statement Closed after initial enquiries Other 16-Jul-2025
Summary: We will not investigate this complaint the Council did not have due regard for the Public Sector Equality Duty when it designed a replacement bridge. There is not enough evidence of fault to justify our involvement.
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Westminster City Council (24 018 693)
Statement Upheld Homelessness 16-Jul-2025
Summary: Ms X complained there were failings in the way the Council dealt with her homelessness application causing distress and inconvenience. We found fault as the Council delayed making a decision on whether it owed Ms X a main housing duty after the relief duty ended. We have recommended a suitable remedy in this case so we have completed our investigation.
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Birmingham City Council (24 018 891)
Statement Upheld Charging 16-Jul-2025
Summary: Mrs X complained about a failure to inform her and her family about care contributions and about short calls. We upheld the complaint because Mr Y’s care and support plan did not include his care contribution within his personal budget. The information the Council provided about charging before care started was too general. This caused avoidable distress. The Council accepted care calls were short which was fault causing Mr Y avoidable distress which cannot be remedied as he has died. Mrs Y also likely had to step in and provide some care. The Council will apologise, make symbolic payments for Mrs Y, offer a debt repayment plan and will complete contract monitoring to reduce the risk of recurrence.
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Salford City Council (24 019 062)
Statement Not upheld Cemeteries and crematoria 16-Jul-2025
Summary: Miss X complains the Council did not deal with burial rights properly, causing avoidable distress. The Council is not at fault.
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Tameside Metropolitan Borough Council (24 019 065)
Statement Closed after initial enquiries Charging 16-Jul-2025
Summary: Mr Y complained that the Council incorrectly charged him a third party top up fee towards his mother’s care. We will not investigate his complaint because it is late, and there are no good reasons to disregard our statutory time limit.