Decision search
Your search has 54734 results
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Leicester City Council (25 001 525)
Statement Closed after initial enquiries Council house sales and leaseholders 16-Jul-2025
Summary: We will not investigate this complaint about the Council refusing to accept the complainant’s Right to Buy application as she did not meet its identity verification requirements. It is reasonable to expect the complainant to challenge the refusal by using the alternative court remedy that is available.
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Kirklees Metropolitan Borough Council (25 001 603)
Statement Closed after initial enquiries Allocations 16-Jul-2025
Summary: We cannot investigate this complaint about the Council’s refusal to permanently move a tenant from a social housing tenancy due to disrepair. We have no power to investigate complaints about the Council acting in its capacity as social landlord.
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Lancaster City Council (25 001 660)
Statement Closed after initial enquiries Managing council tenancies 16-Jul-2025
Summary: We will not investigate this complaint about the Council granting permission to the complainant’s neighbours to install fence posts and an outbuilding. This is because the law bars us from investigating the Council’s actions as a registered social housing provider.
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East Sussex County Council (25 001 893)
Statement Closed after initial enquiries Special educational needs 16-Jul-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s delay in transferring his child to an educational establishment. This is because he has used his right of appeal to a tribunal about the same matter and the law does not allow us to investigate in these circumstances.
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North Northamptonshire Council (24 019 678)
Statement Closed after initial enquiries Assessment and care plan 16-Jul-2025
Summary: We will not investigate this complaint about the Council’s alleged failure to provide Mr Y’s care. We could not achieve a meaningful outcome by investigating the matter further.
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Royal Borough of Greenwich (23 006 213)
Statement Upheld Housing benefit and council tax benefit 16-Jul-2025
Summary: Mrs X complained about the Council’s handling of her Housing Benefit, Council Tax, Council Tax Support, and a Severe Mental Impairment (SMI) exemption. We have concluded our investigation and find fault in how the Council handled a housing benefit appeal and how it failed to issue proper appeal rights for Council Tax Support decisions. The Council has agreed to our recommendations, including a recommendation in relation to the SMI decision to ensure Mrs X has a clear opportunity to appeal.
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Brighton & Hove City Council (23 015 251)
Statement Upheld Homelessness 16-Jul-2025
Summary: The Council was at fault for failing to have due regard to Ms X’s rights before ending her occupation of a property as a property guardian. The Council was also at fault for failures in its homelessness service, not providing interpreting and translation services and not meeting costs it promised to pay. The Council has agreed to remedy the injustice to Ms X by making payments and acting to improve its services.
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London Borough of Haringey (23 021 132)
Statement Upheld Planning applications 16-Jul-2025
Summary: We found fault by the Council on Mr Y’s complaint about it failing to ensure there was a Method of Construction Statement in place as required by planning consent. The Council delayed deciding the Statement submitted by three months. It failed to show it contacted the developer about some of the concerns Mr Y raised. It also failed to show what Parking Services and Highways did in response to his reports. The Council agreed to send a written apology for the failings, pay £150 to Mr Y for the injustice caused, act to ensure the delay cannot happen on other cases, and remind officers of the need to investigate concerns raised about construction works.
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London Borough of Islington (24 008 006)
Statement Upheld Allocations 16-Jul-2025
Summary: Mr X complained about the way the Council dealt with his housing register application and requests for homelessness assistance. We have found fault, causing injustice by the Council in failing to: communicate properly with Mr X; and properly consider all the medical information provided in May 2024. The Council has agreed to remedy the injustice by apologising and making a payment to Mr X to reflect the upset, frustration and uncertainty caused.
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London Borough of Merton (24 010 159)
Statement Not upheld Residential care 16-Jul-2025
Summary: Mrs Y complained, on behalf of her late mother, Mrs X, that Woodlands House Care and Nursing did not properly manage Mrs X’s move to the home’s nursing unit, did not follow Mrs X’s care plan in terms of medication and nutrition, and did not identify symptoms of an infection. We found no fault with the Nursing Home’s actions.