Decision search
Your search has 54734 results
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Royal Borough of Kensington & Chelsea (25 002 415)
Statement Closed after initial enquiries Child protection 17-Jul-2025
Summary: We will not investigate this complaint about the child protection actions of the Council concerning Ms X’s family. The complaint is late and there is no good reason to exercise discretion to investigate it now.
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Newcastle-under-Lyme Borough Council (25 002 628)
Statement Closed after initial enquiries Council tax 17-Jul-2025
Summary: We will not investigate this complaint about payments for council tax. This is because there is insufficient evidence of fault to justify an investigation.
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London Borough of Newham (25 002 773)
Statement Closed after initial enquiries Licensing 17-Jul-2025
Summary: We will not investigate this complaint about the Council failing to email the complainant with a penalty fine. This is because we are unlikely to find sufficient evidence of fault.
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Sandwell Metropolitan Borough Council (25 001 494)
Statement Closed after initial enquiries Homelessness 17-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of a homelessness situation. There is not enough of fault to justify investigating, and Miss Y had appeal rights that it was reasonable for her to exercise.
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Cheshire West & Chester Council (25 001 500)
Statement Closed after initial enquiries Enforcement 17-Jul-2025
Summary: We will not investigate this complaint about the way the Council decided there is no change of use of a plot of land near the complainant’s home. And it is not expedient to act against the neighbour’s fence. We have not seen enough evidence of fault in the way the Council made the decisions to justify an investigation.
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East Riding of Yorkshire Council (25 001 781)
Statement Closed after initial enquiries Enforcement 17-Jul-2025
Summary: We will not investigate this complaint about the Council giving misleading planning advice. The complainant had the right to appeal to the Planning Inspector against an Enforcement Notice. We consider it reasonable for the complainant to have used this right.
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Surrey Heath Borough Council (25 001 829)
Statement Closed after initial enquiries Local welfare payments 17-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of a discretionary housing payment. This is because there is insufficient evidence of fault by the Council.
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London Borough of Lambeth (25 001 867)
Statement Closed after initial enquiries Homelessness 17-Jul-2025
Summary: We will not investigate this complaint about whether the Council was responsible for checking the condition of a flat it used for homelessness temporary accommodation. This is because there is not enough significant direct personal injustice to Mr X.
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London Borough of Tower Hamlets (25 002 044)
Statement Closed after initial enquiries Parking and other penalties 17-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of a penalty charge notice. This is because the Council has since cancelled it, and any remaining injustice is not significant enough to justify our involvement.
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North Northamptonshire Council (24 005 627)
Statement Upheld Alternative provision 17-Jul-2025
Summary: The Council was at fault as it failed to provide a suitable alternative provision for Miss X’s child from January 2023 to November 2024, and it poorly communicated and handled her complaint. It was not at fault for making a safeguarding referral. The Council will apologise and make payments to Miss X to recognise the injustice caused by the loss of education and its poor communication and complaint handling. The Council will also remind staff of its duties to consider the alternative provision duty properly to prevent reoccurrence.