Decision search
Your search has 54734 results
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London Borough of Hounslow (24 017 728)
Statement Upheld Special educational needs 17-Jul-2025
Summary: The Council was at fault for ending B’s college placement without an alternative in place, failing to follow the statutory timescales and process following a review of an Education, Health and Care Plan and delay reinstating B’s college place. The Council has agreed to apologise, make payments and act to improve its services.
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West Suffolk Council (24 018 190)
Statement Not upheld Enforcement 17-Jul-2025
Summary: X complained about the Council’s planning enforcement decisions relating to development on land next to their home. We decided not to investigate this part of their complaint further, because we consider it is unlikely to result in a finding of fault or any other meaningful outcome for X. X also complained that the Council restricted their contact with officers. We found no fault with this part of the complaint because the Council considered and followed its policy.
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London Borough of Ealing (24 018 272)
Statement Upheld Homelessness 17-Jul-2025
Summary: On behalf of Ms X, Ms Y complained the Council provided Ms X and her children with unsuitable interim and temporary accommodation for a prolonged period. Ms Y also complained the Council failed to keep the household’s circumstances under review, failed to appropriately respond to concerns about the accommodation, and failed to offer Ms X appropriate advice and support. We have found the Council acted with fault. Because of these faults, Ms X and her children lived in unsuitable accommodation for longer than they should, affecting their wellbeing and causing avoidable distress, uncertainty and incurred costs. The Council has agreed to provide a written apology to Ms X and her children, increase the financial remedy previously offered, and issue guidance to relevant officers.
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West Sussex County Council (24 013 563)
Statement Upheld Assessment and care plan 17-Jul-2025
Summary: Mr Y complains on behalf of his adult son, Mr W. He says the Council made changes to the services it commissions to meet Mr W’s care and support needs. We find no fault in this part of Mr Y’s complaint because the Council offered an alternative service which met Mr W’s needs within his personal budget. There is fault in other areas of support planning because the Council did not arrange the agreed respite and failed to properly consider transport needs. The Council will apologise and make a £200 payment in recognition of Mr Y’s avoidable distress, time and trouble. The Council will also review Mr W’s needs and consider refunding the respite funded by Mr Y.
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Essex County Council (24 015 125)
Statement Upheld Special educational needs 17-Jul-2025
Summary: Mrs D complained the Council caused delays in the Education, Health and Care (EHC) needs assessment process for X, and it wrongly amended its educational psychologists’ reports. She said this caused both her and X distress and frustration. We found the Council’s delay was a service failure which caused an injustice. We have not investigated her concerns about amendments to professionals’ reports as this relates to contents produced for an EHC plan which carries appeal rights to the SEND Tribunal. The Council will apologise to Mrs D and make a symbolic payment to acknowledge the injustice it delays caused.
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Solihull Metropolitan Borough Council (24 015 302)
Statement Upheld Special educational needs 17-Jul-2025
Summary: Mrs X complained about Education, Health and Care (EHC) needs assessment delays and a failure to put alternative provision in place for her child Y when they stopped attending school at the end of 2023. The Council delayed issuing Y’s final EHC Plan by one month. It also failed to carry out oversight of Y’s alternative provision arrangements which meant Y went without education between January and April 2024. The Council agreed to make payments to recognise the injustice caused and carry out a service improvement. I have not considered Y’s education after April 2024 as Mrs X has appealed Y’s EHC Plan to the SEND tribunal which puts that period out of our jurisdiction.
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London Borough of Harrow (25 006 145)
Statement Closed after initial enquiries Councillor conduct and standards 17-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of two councillors. This is because we are unlikely to find fault in how the Council investigated his complaint.
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Liverpool City Council (25 006 389)
Statement Closed after initial enquiries Councillor conduct and standards 17-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Durham County Council (25 006 506)
Statement Closed after initial enquiries Planning applications 17-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control and a retrospective planning application. This is because we are unlikely to find fault.
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Leicestershire County Council (25 007 519)
Statement Closed after initial enquiries Safeguarding 17-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of safeguarding concerns she raised about one of her mother’s carers. This is because there is insufficient evidence of fault.