Decision search
Your search has 54734 results
-
Surrey County Council (25 001 539)
Statement Closed after initial enquiries Special educational needs 20-Jul-2025
Summary: We will not investigate Mr X’s complaint about how the Council has dealt with matters concerning his child’s education and social care support. This is because there is insufficient evidence of fault with the Councils’ decision not to consider Mr X’s complaint until court proceedings have concluded.
-
Hertsmere Borough Council (25 001 612)
Statement Closed after initial enquiries Other 20-Jul-2025
Summary: We will not investigate this complaint that the Council does not respond properly to reports about issues such as litter and street maintenance. This is because there is insufficient evidence of fault by the Council.
-
Gloucestershire County Council (24 000 411)
Statement Upheld Special educational needs 20-Jul-2025
Summary: The Council was at fault in how it decided what alternative provision to arrange for Miss X’s child, W, when they stopped attending school. This meant they missed out on education and the special educational provision in their Education, Health and Care Plan. It also caused Miss X avoidable upset and uncertainty. To remedy Miss X and W’s injustice, the Council will apologise to Miss X and pay her a total of £2,000. It should also identify what steps it needs to take to ensure it obtains relevant information on a child’s current education before making a decision on the child’s case.
-
Wokingham Borough Council (24 009 439)
Statement Upheld Other 20-Jul-2025
Summary: We upheld Mr X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by apologising, paying Mr X £500, and completing stage 3 of the children’s statutory complaints process.
-
London Borough of Wandsworth (24 017 576)
Statement Closed after initial enquiries Allocations 19-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.
-
Cambridgeshire County Council (25 000 604)
Statement Upheld Special educational needs 18-Jul-2025
Summary: We have upheld this complaint about the Council’s failure to issue an Education Health and Care plan for the complainant’s daughter within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
-
Calderdale Metropolitan Borough Council (25 000 670)
Statement Closed after initial enquiries School transport 18-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s appeal for education transport for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
-
Statement Closed after initial enquiries Other 18-Jul-2025
Summary: We will not investigate this complaint about the Council’s recovery of business rates from Mr X. It was reasonable for him to dispute the matter in the magistrates court which is a body better placed to determine business rates liability.
-
Canterbury City Council (25 000 853)
Statement Closed after initial enquiries Antisocial behaviour 18-Jul-2025
Summary: We will not investigate this complaint about the Council’s investigation of nuisance and its issue of an abatement notice to Mr X. We will not investigate this complaint because it was reasonable for Mr X to appeal against the notice. If the Council takes court action against him for breach of the notice, we will not be able to investigate a matter which is subject to court proceedings.
-
Barnsley Metropolitan Borough Council (24 016 782)
Statement Upheld Special educational needs 17-Jul-2025
Summary: Mrs X complained the Council failed to provide suitable education or Education, Health and Care Plan provision for her child. Mrs X also complained about delays in reviewing her child’s Education, Health and Care Plan. We found fault with the Council failing to provide suitable education for Mrs X’s child and delaying review of the Education, Health and Care Plan. We also found fault with the Council failing to provide the provision in the Education, Health and Care Plan from January 2024 to the end of the academic year. The Council agreed to apologise to Mrs X and pay her an extra £1,150 to the £2,000 already paid for missed education. The Council also agreed to pay Mrs X £250 for the frustration and lost opportunity caused by its delays in reviewing the Education, Health and Care Plan. And, the Council agreed to pay Mrs X £500 for the impact on her child’s education and wellbeing caused by the loss of the Education, Health and Care Plan provision for nearly two full terms.