Decision search
Your search has 54734 results
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London Borough of Haringey (24 010 578)
Statement Upheld Allocations 16-Jul-2025
Summary: Miss X complained about the Council’s handling of her housing needs. We found the Council had failed to keep the suitability of Miss X’s temporary accommodation under review. We also found avoidable delay by the Council in both the review of Miss X’s housing register priority banding and its complaint handling. These faults caused Miss X significant distress and put her to avoidable time and trouble. The Council agreed to apologise to Miss X and make a symbolic payment in recognition of the injustice caused by its faults.
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London Borough of Barnet (24 011 200)
Statement Upheld Special educational needs 16-Jul-2025
Summary: Mrs X complained that the Council delayed its decision-making about her daughter’s special educational needs support and then failed to properly deliver that support. We have found that the Council was at fault. It caused delays, did not provide all the therapy Mrs X’s daughter needed, and did not handle Mrs X’s complaints properly. The Council has agreed to remedy their injustice, including their distress. It will also take steps to improve its service.
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Wokingham Borough Council (24 013 320)
Statement Not upheld Allocations 16-Jul-2025
Summary: Mr X complained the Council wrongly removed him from its housing register when he refused an offer of accommodation in an area he did not select on his application. We find no fault in the way the Council made its decision.
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Birmingham City Council (24 014 063)
Statement Upheld Homelessness 16-Jul-2025
Summary: Mr B complained the Council failed to remedy damp and mould disrepair issues with his temporary accommodation, despite him regularly reporting his concerns to it for over a year. The Council was at fault for its delays in carrying out the repairs, carrying out an inspection, and making a new suitability decision; not treating Mr B’s repeated contacts as a trigger for a review of suitability; and not moving Mr B to a different property when the service co-ordinator decided he needed to be urgently rehoused. Because of the fault, Mr B suffered distress and frustration, and he remained living in poor conditions with his family for longer than they should have. The Council has agreed to apologise to Mr B, make a symbolic payment, and issue staff briefings.
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Mid Devon District Council (25 006 203)
Statement Closed after initial enquiries Councillor conduct and standards 16-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault. The complainant has also not suffered significant injustice as a result of any delays.
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Westmorland and Furness Council (24 022 530)
Statement Closed after initial enquiries Council tax 16-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s council tax account. This is because it is unlikely an investigation would add to the Council’s response. The complainant also has the right to appeal to the valuation tribunal.
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Salyx Care Limited (24 023 407)
Statement Closed after initial enquiries Domiciliary care 16-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Care Provider’s respite home care for her mother Mrs Y. There is insufficient significant injustice to Ms Y or her family caused by the matters complained of to warrant us investigating.
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Statement Closed after initial enquiries Safeguarding 16-Jul-2025
Summary: We will not investigate Ms X’s complaints about the Council’s decision to reduce her care package, its failure to act on safeguarding referrals and that she was left without care for a period of time. There is not enough evidence of fault to justify an investigation.
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London Borough of Richmond upon Thames (25 000 062)
Statement Closed after initial enquiries Other 16-Jul-2025
Summary: We will not investigate Mr X’s complaint about dog fouling issues on a local road. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Plymouth City Council (25 000 105)
Statement Closed after initial enquiries Charging 16-Jul-2025
Summary: We will not investigate this complaint about the care and support provided to Mrs B’s late mother by two different residential care providers commissioned by the Council. There is not enough evidence of fault to justify investigating and we cannot achieve the outcome Mrs B wants.