Decision search
Your search has 54634 results
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Churchfields Care Home Limited (24 021 535)
Statement Upheld Charging 16-Sep-2025
Summary: Mr X complained that the Care Provider did not pass on Funded Nursing Care (FNC) contribution payments by deducting these from his wife’s (Mrs X) care home fees. We found the Care Provider was at fault as the care home agreement with Mrs X was silent on FNC and how these NHS-based contributions are treated against its overall fee structure and the services contractually agreed. This caused Mr and Mrs X uncertainty with respect to how the care home agreement operated. The Care Provider has agreed to apologise to remedy the uncertainty caused.
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Royal Borough of Greenwich (24 021 829)
Statement Closed after initial enquiries Homelessness 16-Sep-2025
Summary: We will not investigate this complaint about issues arising from the Council’s decision on Mr X’s homelessness application. This is because it was reasonable for Mr X to challenge the Council’s decision to end relief duty in the County Court.
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Telford & Wrekin Council (24 022 335)
Statement Closed after initial enquiries Council tax 16-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of council tax matters. This is because most of the complaint is late, and for more recent matters there is insufficient evidence of fault to justify an investigation. We cannot investigate part of the complaint as it relates to court proceedings.
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Essex County Council (24 022 634)
Statement Upheld Special educational needs 16-Sep-2025
Summary: The Council was at fault for not issuing an updated Education, Health and Care Plan following an annual review. This meant Ms X’s child did not receive the most up to date support. The Council agreed to apologise to Ms X and make a payment to her.
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Ashford Borough Council (24 023 286)
Statement Closed after initial enquiries Noise 16-Sep-2025
Summary: We will not investigate this complaint about noise because there is not enough evidence of fault to justify investigating and we cannot achieve the outcome Miss Y is seeking.
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Cambridgeshire County Council (25 000 924)
Statement Closed after initial enquiries Charging 16-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision that his relative, Ms Y, deprived herself of assets in order to reduce care charges. There is insufficient evidence of fault in the Council’s decision-making to warrant an investigation.
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London Borough of Richmond upon Thames (25 003 989)
Statement Closed after initial enquiries Allocations 16-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s assessment of her housing register priority. There is insufficient evidence of fault to warrant an investigation.
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Statement Upheld Council tax support 16-Sep-2025
Summary: We will not investigate this complaint about how the Council considered Mrs X’s reported change in circumstances in relation to her council tax support and housing benefit. The Council has agreed to issue formal decisions, enabling Mrs X to use her appeal rights if necessary. This is sufficient to remedy the injustice we would likely find had been caused by its actions if we investigated.
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London Borough of Hounslow (25 004 065)
Statement Closed after initial enquiries Special educational needs 16-Sep-2025
Summary: We will not investigate the complaints about the content of an Education, Health and Care Plan, the process the Council used to create it, or delays in the assessment. This is because Mrs X has used her right of appeal to the First-tier Tribunal (SEND) about these matters and the remaining complaints are late.
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London Borough of Bromley (25 004 109)
Statement Closed after initial enquiries Child protection 16-Sep-2025
Summary: We will not investigate Ms M’s complaint about a child and family (CAF) assessment because there is not enough evidence of fault to justify an investigation.