Decision search
Your search has 54634 results
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Royal Borough of Greenwich (24 016 355)
Statement Not upheld School transport 17-Sep-2025
Summary: Mrs B complained that the Council was blocking access to her property preventing her son, C from accessing school transport directly outside her house. We have not found fault with the Council’s actions because it has approved the provision of two personal assistants to safely to escort C from the house to the taxi and made reasonable efforts to provide them. Neither have we found fault with the access arrangements for ongoing building work.
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West Sussex County Council (24 017 495)
Statement Upheld Assessment and care plan 17-Sep-2025
Summary: Ms C complains the Council failed to provide services to meet her family’s needs. The Council is at fault for failing to record actions and complete a carer’s assessment. This has caused uncertainty and frustration to Ms C. To put things right the Council will apologise to Ms C, make her a symbolic payment, reassess her needs as a carer and make service improvements.
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Birmingham City Council (24 017 734)
Statement Closed after initial enquiries Looked after children 17-Sep-2025
Summary: We will not investigate Ms M’s complaint about the care of her daughter because there is nothing we could add to the independent investigation that has already been carried out. There is not enough evidence of fault to justify us investigating Ms M’s complaints. And we cannot achieve the outcome Ms M wants.
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Knowsley Metropolitan Borough Council (24 018 192)
Statement Upheld Charging 17-Sep-2025
Summary: Mr B complained the Council reclaimed surplus direct payment funds from his son, Mr C’s, direct payment account which left him without respite support. He also complained the Council told the family they could no longer use their respite provider as they did not have a Care Quality Commission (CQC) registration. There was fault by the Council. The Council did not ensure annual reviews were carried out for Mr C’s direct payment account. Because of the fault, Mr B and Mr C suffered distress and uncertainty while the Council investigated matters and carried out a review of Mr C’s direct payment account. The Council has agreed to apologise to Mr B and Mr C, make symbolic payments, and issue staff briefings.
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Birmingham City Council (24 019 187)
Statement Upheld Parking and other penalties 17-Sep-2025
Summary: Mr X complained the Council has unfairly quoted him for his dropped kerb. We find the Council was at fault for failing to be open and transparent with Mr X about why his quote was significantly more expensive than his neighbour’s. This caused Mr X frustration and led to confusion. The Council has agreed to apologise to Mr X for this injustice.
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London Borough of Enfield (24 020 044)
Statement Closed after initial enquiries Assessment and care plan 17-Sep-2025
Summary: We will not investigate this complaint about the Council carrying out a care assessment. There is not enough evidence of fault by the Council to warrant our further involvement.
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Salford City Council (24 020 721)
Statement Closed after initial enquiries Allocations 17-Sep-2025
Summary: We will not investigate this complaint about how the Council assessed a housing register application. There is insufficient evidence of fault by the Council which would warrant an investigation.
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Bristol City Council (24 020 732)
Statement Not upheld Special educational needs 17-Sep-2025
Summary: Mrs X complained the Council removed her son’s, Y’s, short-term targets from the Education Health and Care (EHC) Plan after these were agreed at the 2023 annual review. I have ended this investigation as there is no worthwhile outcome achievable by our investigation.
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Leicestershire County Council (24 020 872)
Statement Upheld Special educational needs 17-Sep-2025
Summary: Mrs Y complained about the way the Council dealt with her child, Z’s special educational needs and educational provision following a move to the Council’s area. We have found fault causing injustice by the Council in failing to: place Z temporarily at another school; secure their special educational needs provision; and make suitable alternative provision following the transfer of their Education, Health and Care Plan. The Council has agreed to remedy this by: apologising to Mrs Y and Z; making payments to reflect the distress caused and the impact of the missed education on Z; and service improvements.
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New Forest District Council (24 022 385)
Statement Not upheld Other 17-Sep-2025
Summary: Mrs X complained that the Council failed to prevent gulls nesting in her local area. We have not found evidence of fault in the Council’s actions.