Decision search
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Dartford Borough Council (24 016 408)
Statement Upheld Enforcement 16-Sep-2025
Summary: Mr F complained the Council failed to take enforcement action on his reports of breaches of the construction management plan on a development next to his home. There was no fault in the Council’s planning enforcement actions. It failed to reply to Mr F in some instances but this did not cause significant injustice that warrants a remedy.
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Norfolk County Council (24 016 539)
Statement Upheld Transition from childrens services 16-Sep-2025
Summary: Ms D complains the Council failed to provide suitable support to her and safeguard her. The Council is at fault for failing to make proper transition arrangements for Ms D, to consider safeguarding alerts and for failing to complete carers’ assessments. This has caused uncertainty about whether Ms D and her family would have had services earlier which would have met their needs more suitably and reduced the distress caused by the Council’s lack of action. To remedy the complaint the Council will, apologise to Ms D and her family, make symbolic payments and service improvements.
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Staffordshire County Council (24 016 761)
Statement Upheld Special educational needs 16-Sep-2025
Summary: Mrs X complained the Council delayed beginning her child’s Education, Health and Care Needs Assessment and issuing their Education, Health and Care Plan. She said it also delayed in responding to her complaint. We found the Council was at fault for some of the delays. The Council agreed to apologise to Mrs X and make a payment to her, and another for her child’s benefit, to remedy the injustice caused in terms of uncertainty, frustration, and unmet needs.
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Wakefield City Council (24 017 615)
Statement Upheld Residential care 16-Sep-2025
Summary: Mrs X complained about the way Rosedale Care Services (Yorkshire) Limited responded to her concerns about the incident which happened to her mother when she was receiving residential care in the Sycamores Care Home. We found fault with the Council for not ensuring the care provider, delivering services on its behalf, kept proper records. This caused injustice to Mrs X and her brother. The Council has agreed to apologise and request some service improvements from Highgate Care Services Limited, which succeeded Rosedale Care Services (Yorkshire) Limited.
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Luton Borough Council (24 017 647)
Statement Closed after initial enquiries Child protection 16-Sep-2025
Summary: We will not investigate Mr X’s complaint about how the Council has dealt with safeguarding concerns raised about his children. This is because there is insufficient evidence of fault by the Council, the Information Commissioner is better placed to deal with Mr X’s concerns about a data breach, and the courts are better placed to make decisions about who his children live with.
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London Borough of Lambeth (24 018 171)
Statement Upheld Homelessness 16-Sep-2025
Summary: Mr X complained the Council failed to secure suitable temporary accommodation for him and his family. We find the Council at fault for not moving Mr X to suitable temporary accommodation, causing stress and upset. The Council has agreed to apologise and make a payment to recognise the injustice.
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Derbyshire County Council (24 018 679)
Statement Upheld Special educational needs 16-Sep-2025
Summary: Mrs X complained the Council delayed agreeing to, then completing, an Education, Health and Care (EHC) Plan, and this prevented her son, B, from accessing support. We have found that the Council is at fault for the delays. It has agreed to pay £500 in recognition of the avoidable uncertainty and inconvenience caused to Mrs X and B.
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London Borough of Southwark (24 019 462)
Statement Upheld Homelessness 16-Sep-2025
Summary: Miss X complained that the Council failed to carry out a suitability review of her temporary accommodation. We found the Council at fault and it has agreed to a suitable remedy.
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Surrey County Council (24 020 495)
Statement Closed after initial enquiries Special educational needs 16-Sep-2025
Summary: We cannot investigate Mrs X’s complaint about the named school in her child’s Education, Health and Care Plan, the Council’s decision-making, or the Council’s poor communication. Mrs X appealed to the SEND Tribunal, and the law says we cannot investigate.
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Statement Not upheld School transport 16-Sep-2025
Summary: There was no fault in the way the Council dealt with an appeal against new school transport arrangements. We have completed our investigation.