Decision search
Your search has 54634 results
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Reigate & Banstead Borough Council (25 011 583)
Statement Closed after initial enquiries Council tax 28-Sep-2025
Summary: We will not investigate this complaint about Council tax liability because it relates to a body out of jurisdiction there is ultimately a right of appeal to a Valuation Tribunal.
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Manchester City Council (25 011 764)
Statement Closed after initial enquiries Council tax 28-Sep-2025
Summary: We will not investigate this complaint about liability for Council tax because there is a right of appeal to a Valuation Tribunal.
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London Borough of Redbridge (25 011 417)
Statement Closed after initial enquiries Other 27-Sep-2025
Summary: We will not investigate this complaint that the Council has failed to supply information Mr X has requested from it about its enforcement of a penalty charge notice as this is best dealt with by the Information Commissioner’s Office.
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Staffordshire County Council (25 004 114)
Statement Upheld Special educational needs 26-Sep-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment and issue an Education Health and Care plan for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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North Yorkshire Council (25 004 575)
Statement Closed after initial enquiries Special educational needs 26-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to cease to maintain an Education Health and Care plan and thereby end funding for an educational placement. The complainant has the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would be reasonable for her to do so.
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Cambridgeshire County Council (25 004 595)
Statement Upheld Special educational needs 26-Sep-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Transport for London (25 006 356)
Statement Closed after initial enquiries Parking and other penalties 25-Sep-2025
Summary: We will not investigate Mrs X’s complaint about how Transport for London handled her disputed congestion charges. This is because an investigation is unlikely to lead to a different outcome.
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London Borough of Waltham Forest (24 013 521)
Statement Closed after initial enquiries Other 25-Sep-2025
Summary: We will not investigate this complaint about Mr X’s contact with the Council and its complaints handling. The Council has already investigated under the children’s statutory complaint procedures, and further investigation by us would not lead to a different outcome.
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Warwickshire County Council (24 017 210)
Statement Upheld Alternative provision 25-Sep-2025
Summary: Ms X complained the Council failed to provide suitable education for her child since September 2023. We found fault with the Council failing to provide suitable education for Ms X’s child from 22 November 2023 to 3 July 2024. The Council agreed to apologise to Ms X and pay her £3,600 for her child’s missed education. The Council also agreed to pay Ms X £150 for the avoidable distress and inconvenience the Council’s fault put her to. The Council agreed to provide guidance and training to staff about the importance of alerting the relevant department if a child’s is absent from school for more than 15 days and about timeliness in arranging Alternative Provision of education.
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Suffolk County Council (24 017 362)
Statement Upheld Disabled children 25-Sep-2025
Summary: Mr X complained about the way the Council conducted a parent carer needs assessment because its policy of not providing any funding to outcomes meant it did not offer him any practical support. We find fault with the Council’s policy and the way it carried out the assessment. This caused uncertainty and frustration to Mr X. The Council has agreed to apologise, make a symbolic payment to acknowledge the injustice, and to offer Mr X a new assessment.