Decision search
Your search has 54634 results
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London Borough of Lambeth (25 005 149)
Statement Closed after initial enquiries Allocations 25-Sep-2025
Summary: We will not investigate Ms X’s complaint that changes to the Council’s Housing Allocations Scheme in 2024 have unfairly affected her registration date. There is insufficient evidence of fault to warrant an investigation.
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Bury Metropolitan Borough Council (25 006 458)
Statement Closed after initial enquiries Allocations 25-Sep-2025
Summary: We will not investigate Mr X’s complaint that, after increasing his banding in 2025, the Council refused to backdate his priority date to when he joined its register in 2023. There is not enough evidence of fault by the Council to justify an investigation.
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North Tyneside Metropolitan Borough Council (25 006 950)
Statement Upheld Other 25-Sep-2025
Summary: After the Council disclosed Ms X’s address to a third party, putting her at risk of harm, it delayed information sharing and failed to properly consider whether it owed Ms X a homelessness duty. In recognition of the uncertainty Ms X has been caused by these faults, the Council has agreed to apologise, pay Ms X £400 and take action to improve its services. There was no fault in the Council’s decision not to write off Ms X’s rent arrears, or its decision she was not eligible to join the housing register.
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New Forest District Council (25 007 081)
Statement Closed after initial enquiries Leisure and culture 25-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to increase beach hut service charges. There is not enough evidence of fault to justify our involvement.
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Birmingham City Council (25 007 131)
Statement Upheld Homelessness 25-Sep-2025
Summary: We will not investigate this complaint. The Council has offered a suitable remedy for the injustice caused to Ms X from living in a Bed and Breakfast(B&B) longer than six weeks. Ms X has review and appeal rights she can use to challenge the suitability of her current accommodation. There is not enough injustice from any remaining fault to justify further investigation.
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Southampton City Council (25 005 597)
Statement Closed after initial enquiries Council tax 25-Sep-2025
Summary: We will not investigate this complaint about council tax. This is because the complaint is late, and there is not enough evidence of fault. Mrs X has already referred part of the complaint to the Information Commissioner.
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Canterbury City Council (25 005 603)
Statement Closed after initial enquiries Parking and other penalties 25-Sep-2025
Summary: We will not investigate this complaint about the Council’s parking payments policy. This is because there is not enough evidence of fault.
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Cheshire East Council (25 005 777)
Statement Closed after initial enquiries Special educational needs 25-Sep-2025
Summary: We cannot investigate Mrs X’s complaint that the Council failed to arrange a suitable school placement or alternative educational provision for her child. These matters overlap with a SEND Tribunal appeal about her child’s Education, Health and Care Plan.
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Bristol City Council (25 005 973)
Statement Closed after initial enquiries Allocations 25-Sep-2025
Summary: We will not investigate this complaint about the Council’s assessment of Mrs X’s housing application because there is not enough evidence of fault by the Council to warrant our involvement.
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Kent County Council (25 006 259)
Statement Closed after initial enquiries Child protection 25-Sep-2025
Summary: We will not investigate Mr X’s late complaint about the Council’s handling of his children’s case between 2021 and 2023. There are no good reasons to exercise discretion to investigate this late complaint now. The issues relate to his contact with his children which are matters for the court to consider.