Decision search
Your search has 54634 results
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Buckinghamshire Council (24 022 784)
Statement Upheld Trees 25-Sep-2025
Summary: Mr X complained about the Council’s failure to maintain a high hedge it owned behind his property. We found the Council did not apply the correct legislation or act according to its duties around high hedge complaints; this is fault. The faults caused Mr X frustration, time and trouble. The Council has agreed to apologise to Mr X, consider his concerns using the appropriate legislation, policy and guidance and review staff awareness around high hedge complaints.
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Hertfordshire County Council (25 001 156)
Statement Upheld Special educational needs 25-Sep-2025
Summary: Miss Y complained that the Council delayed completing the annual review process for her son, B’s, Education, Health and Care (EHC) Plan. We found the Council at fault and it has agreed to pay Miss Y £500 in recognition of the avoidable stress and uncertainty.
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Central Bedfordshire Council (25 001 353)
Statement Not upheld Special educational needs 25-Sep-2025
Summary: Mr X complained the Council failed to provide speech and language therapy for his child, Y, between May 2024 and April 2025. We have discontinued our investigation into Mr X’s complaint. The matters in his complaint were part of his appeal to the Special Educational Needs and Disabilities (SEND) Tribunal or are too closely linked to the appeal.
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London Borough of Lewisham (25 003 182)
Statement Closed after initial enquiries Allocations 25-Sep-2025
Summary: We will not investigate this complaint about the way the Council dealt with Ms X’s homelessness application. This is because there is not enough evidence of fault to warrant an investigation.
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Birmingham City Council (25 004 511)
Statement Closed after initial enquiries Other 25-Sep-2025
Summary: We will not investigate Miss X’s complaint about information the Council has recorded about her and her children. The Council has already investigated and responded to Miss X’s concerns under all three stages of the statutory complaint procedure. It has apologised and offered remedial action for the injustice caused by the faults identified. We could not add to the Council’s responses.
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Manchester City Council (25 004 531)
Statement Closed after initial enquiries Other 25-Sep-2025
Summary: We will not investigate Mr X’s complaint that a Council officer accused him of lying about his address when he was being issued a Fixed Penalty Notice. This is because there is insufficient evidence of fault by the Council to warrant a further investigation by this office.
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Basildon Borough Council (25 004 695)
Statement Closed after initial enquiries Antisocial behaviour 25-Sep-2025
Summary: We will not investigate this complaint about anti-social behaviour from a tenant of the Council. This is because we are unlikely to add to the investigation carried out by the Council or achieve the outcome requested.
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Rutland County Council (25 005 071)
Statement Closed after initial enquiries Land 25-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about delay in the Council’s sale of land to Mr X. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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East Sussex County Council (25 005 102)
Statement Closed after initial enquiries Special educational needs 25-Sep-2025
Summary: We will not investigate Mrs X’s complaint about what information the Council decided to include in her child’s Education, Health and Care Plan. This is because Mrs X has the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would be reasonable for her to do so.
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London Borough of Lambeth (25 005 104)
Statement Closed after initial enquiries Homelessness 25-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about disrepair and damage to property during Mr X’s occupation of interim accommodation in 2020-21. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.