Decision search
Your search has 54634 results
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London Borough of Hammersmith & Fulham (25 005 175)
Statement Closed after initial enquiries Assessment and care plan 28-Sep-2025
Summary: We cannot investigate this complaint about Mrs Y’s case being taken to the Court of Protection for a decision about her mental capacity and best interests. The law prevents us investigating matters that are being considered in court.
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London Borough of Barnet (25 005 206)
Statement Closed after initial enquiries Special educational needs 28-Sep-2025
Summary: We cannot investigate Mrs X’s complaint about the Education, Health and Care Plan process for her son. Mrs X appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places the complaint outside our jurisdiction.
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Kingston Upon Hull City Council (25 005 272)
Statement Closed after initial enquiries Special educational needs 28-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision not to amend an Education Health and Care plan to include specific provision requested by the complainant. The complainant had the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would have been reasonable for her to do so.
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Durham County Council (25 005 378)
Statement Closed after initial enquiries Other 28-Sep-2025
Summary: We will not investigate this complaint about property damage and eligibility for a Home Improvement Loan. The complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Shropshire Council (25 005 389)
Statement Closed after initial enquiries Assessment and care plan 28-Sep-2025
Summary: We will not investigate this complaint about the actions of a social worker and their alleged threat to reduce X’s care package. We could not achieve a meaningful outcome for X by investigating.
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Southend-on-Sea City Council (25 005 464)
Statement Closed after initial enquiries Other 28-Sep-2025
Summary: We will not investigate this complaint about adult social care referrals without the complainant’s knowledge. Although this was upsetting for the complainant, the Council believed it was in the best interest. It has acknowledged it would have been better to tell the complainant about this referral and has apologised for communication errors and spoken with the staff member. It is unlikely an Ombudsman investigation would achieve anything further, and the injustice does not justify our involvement.
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Northumberland County Council (24 003 730)
Statement Closed after initial enquiries Other 28-Sep-2025
Summary: we will not investigate Mr F’s complaint about Children’s Services because the Council has offered a remedy for the delay in its response and appointed an independent investigator so it can respond at the second stage of the statutory children’s complaints process.
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London Borough of Haringey (24 010 749)
Statement Upheld Homelessness 28-Sep-2025
Summary: Miss X complains the Council did not deal with her housing properly, causing distress. The Council is at fault because it delayed moving her from unsuitable accommodation and delayed completing a suitability review. Miss X suffered avoidable distress. The Council should apologise and pay Miss X £1,750.
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West Northamptonshire Council (24 011 388)
Statement Upheld Special educational needs 28-Sep-2025
Summary: Mrs X complained the Council failed to deliver appropriate education and specialist services to her daughter, Y, and did not review her Education, Health and Care Plan in statutory timeframes. We found the Council at fault for a lack of appropriate provision and not reviewing Y’s plan within the correct timeframe. This caused Mrs X avoidable distress and meant her daughter did not receive education she was due. To remedy this injustice, the Council has agreed to apologise to Mrs X and Y and make a payment to Mrs X.
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Hart District Council (25 012 010)
Statement Closed after initial enquiries Other 28-Sep-2025
Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint regarding flags placed on his local high street. This is because an investigation would be unlikely to result in finding fault with the Council’s actions.