Decision search
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Salford City Council (24 017 889)
Statement Not upheld Council tax 25-Sep-2025
Summary: Ms X complained about how the Council has pursued her for a historic council tax debt. We do not find the Council at fault.
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Buckinghamshire Council (24 017 934)
Statement Upheld Special educational needs 25-Sep-2025
Summary: Mr X complained the Council did not provide the therapies and equipment included in his children’s Education, Health and Care Plans. We found the Council failed to secure much of that provision between January 2024 and July 2025, causing injustice to Mr X’s children in the form of lost provision and a reduced capacity to engage with other parts of their education. The Council agreed to our recommendations to apologise and make Mr X a symbolic payment to remedy this injustice. Mr X also complained that the Council should allow his children to repeat the school year. We did not find fault with the Council’s decision to refuse that request.
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Suffolk County Council (24 017 940)
Statement Upheld Other 25-Sep-2025
Summary: Mr G complained about the Council’s delays with completing his child’s, Y, Child in Need assessment and its refusal to consider his complaint under stage 2 and stage 3 of the statutory complaints procedure. There was fault by the Council for its delays in completing a Child in Need assessment for Y, but this caused no significant injustice to Y and Mr G. The Council was also at fault for its failure to complete all the Child in Need recommendations in a timely manner and its failure to properly consider Mr G’s complaint under the statutory complaints procedure which caused injustice to Y and Mr G. The Council will take action to remedy the injustice caused.
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Buckinghamshire Council (24 018 005)
Statement Upheld Special educational needs 25-Sep-2025
Summary: Mr X complained the Council did not provide the therapies and equipment included in his children’s Education, Health and Care Plans. We found the Council failed to secure much of that provision between January 2024 and July 2025, causing injustice to Mr X’s children in the form of lost provision and a reduced capacity to engage with other parts of their education. The Council agreed to our recommendations to apologise and make Mr X a symbolic payment to remedy this injustice. Mr X also complained that the Council should allow his children to repeat the school year. We did not find fault with the Council’s decision to refuse that request.
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North Tyneside Metropolitan Borough Council (24 018 707)
Statement Upheld Allocations 25-Sep-2025
Summary: After the Council disclosed Ms X’s address to a third party, putting her at risk of harm, it delayed information sharing and failed to properly consider whether it owed Ms X a homelessness duty. In recognition of the uncertainty Ms X has been caused by these faults, the Council has agreed to apologise, pay Ms X £400 and take action to improve its services. There was no fault in the Council’s decision not to write off Ms X’s rent arrears, or its decision she was not eligible to join the housing register.
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London Borough of Waltham Forest (24 018 892)
Statement Upheld Noise 25-Sep-2025
Summary: Mr X complained that the Council delayed investigating his noise complaint. We found the Council delayed taking action and responding to Mr X, which caused him distress and inconvenience. The Council has accepted fault and agreed to pay Mr X £500 to recognise the impact of the delay.
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Birmingham City Council (24 020 233)
Statement Upheld Council tax 25-Sep-2025
Summary: We found some fault by the Council on Mrs Y’s complaint about it failing to respond to correspondence. There was a delay replying to an email query she sent about her council tax account and responding to her stage 2 escalation request under its complaints procedure. The Council agreed to send Mrs Y a written apology for the fault found and carry out a review about the late stage 2 response. There was no fault on her complaint about it taking enforcement action against her.
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Durham County Council (24 021 099)
Statement Upheld Charging 25-Sep-2025
Summary: Ms X complained the Council did not explain the fees and charges for her father’s (Mr F’s) care when he moved into supported accommodation. She said the Council did not charge him properly or communicated with him or Ms X for the last three years and has now issued a large invoice for his care.
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Statement Upheld Special educational needs 25-Sep-2025
Summary: Mrs X complained the Council did not provide her child with a suitable education between September and December 2024. She says this impacted their education and emotional wellbeing. We find the Council at fault which caused injustice. The Council has agreed to make a payment to Mrs X.
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Hertfordshire County Council (24 021 872)
Statement Closed after initial enquiries Special educational needs 25-Sep-2025
Summary: Mrs B complained the Council has failed to provide alternative education provision to her son, who I will refer to as C, and secure the provision set out in his Education, Health and Care (EHC) Plan since he stopped attending school. I have ended my investigation of Mrs B’s complaint. This is because Mrs B has appealed to a tribunal. We cannot investigate matters which are the subject of the appeal or are closely linked to the appeal.