Decision search
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Kent County Council (25 000 562)
Statement Upheld Child protection 21-Oct-2025
Summary: The Council was largely not at fault for the support it offered to Miss X while her daughter, Y, was subject to a child protection plan. It was also not at fault for considering other family options before arranging a foster placement for Y. However, it was at fault for failing to handle Miss X’s requests for financial support properly. It has agreed to apologise to Miss X, and will take steps to improve its service.
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London Borough of Tower Hamlets (25 000 840)
Statement Closed after initial enquiries Homelessness 21-Oct-2025
Summary: Ms X complained about the Council’s delays in dealing with her homeless application. We have ended our investigation into Ms X’s complaint because it is late, and there are no good reasons to exercise discretion to investigate it.
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Fylde Borough Council (25 001 285)
Statement Upheld Disabled facilities grants 21-Oct-2025
Summary: We have upheld Ms X’s complaint about poor communications by the Council in relation to works carried out under a disabled facilities grant. The Council has agreed to take appropriate action to remedy the uncertainty caused and to address Ms X’s outstanding concerns about the quality of the work done.
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Statement Upheld Special educational needs 21-Oct-2025
Summary: The Council was at fault for not putting in place suitable education when a child was out of school and for delaying carrying out and annual review of a child’s Education, Health and Care Plan. This meant the child did not receive the education they should have and the complainant had to wait longer than they should have to challenge the content of their child’s Education, Health and Care Plan. To remedy the injustice caused the Council agreed to apologise and make a payment to recognise the loss of education to the child.
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Statement Closed after initial enquiries Noise 21-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of a licence renewal application. This is because there is not enough evidence of fault by the Council and it is unlikely investigation would not achieve any worthwhile outcome for him.
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Birmingham City Council (25 003 240)
Statement Closed after initial enquiries Licensing 21-Oct-2025
Summary: We will not investigate this complaint about the Council requesting additional fees for a licence. The claimed injustice is not significant enough to warrant our involvement.
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Statement Closed after initial enquiries Allocations 21-Oct-2025
Summary: We will not investigate this complaint about an application for priority housing on medical grounds as it is unlikely we will find fault by the Council.
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Horsham District Council (25 004 403)
Statement Closed after initial enquiries Allocations 21-Oct-2025
Summary: We will not investigate Ms X’s complaint about the information the Council provided in response to a Freedom of Information request. The Information Commissioner’s Officer is better placed to consider that complaint.
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Manchester City Council (25 004 696)
Statement Closed after initial enquiries Antisocial behaviour 21-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s anti-social behaviour (ASB) complaint. This is because some parts of the complaint are late and there are no good reasons to consider it now, and therefore outside our jurisdiction. Of the parts remaining, there is not enough evidence of fault to justify investigation.
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London Borough of Barnet (25 004 711)
Statement Closed after initial enquiries Child protection 21-Oct-2025
Summary: We will not investigate Ms X’s complaint about alleged harassment and the Council’s handling of her complaints. There is insufficient evidence of fault, an investigation would not lead to a different outcome and the Information Commissioner’ Office is better placed to consider a complaint about rectification of records.