Decision search
Your search has 54634 results
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Leicester City Council (25 005 194)
Statement Closed after initial enquiries School transport 25-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to reject Mr X’s application and appeal for school transport for his child. This is because there is not enough evidence of fault by the Council to justify our involvement.
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Leeds City Council (25 005 310)
Statement Closed after initial enquiries Residential care 25-Sep-2025
Summary: We will not investigate this complaint about adult social care in a care home. There is not a significant injustice to the person who complained to justify our involvement.
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Slough Borough Council (25 005 346)
Statement Closed after initial enquiries Private housing 25-Sep-2025
Summary: We cannot investigate this complaint about the Council’s decision to issue a financial penalty to Mr X after he failed to comply with an improvement notice in the required timescale. This is because a Tribunal has already considered it and therefore the law says we cannot investigate.
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Durham County Council (25 009 027)
Statement Closed after initial enquiries Councillor conduct and standards 25-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Suffolk County Council (24 011 338)
Statement Upheld Special educational needs 25-Sep-2025
Summary: Ms X complained of significant delay in the Council’s assessment of her child for an Education, Health and Care (EHC) Plan. She also complained the Council did not provide her child with a suitable education. The Council is at fault for failing to meet statutory timescales and failing to provide a suitable education. It has agreed to remedy the injustice caused by making a payment to Ms X for the loss of education and avoidable distress. The Council has also agreed to make service improvements.
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Dacorum Borough Council (24 011 443)
Statement Upheld Other 25-Sep-2025
Summary: Mr X complained the Council failed to properly investigate his reports of water contamination in his home. We find fault with the Council’s complaint handling, but we find it has already acted to remedy the uncertainty and frustration caused by this.
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North Somerset Council (25 011 933)
Statement Closed after initial enquiries Council tax 25-Sep-2025
Summary: We will not investigate this complaint about council tax for a property that Mr X says is uninhabitable. This is because this is not a matter for the Council, and is for the Valuation Office Agency. We cannot investigate matters before Mr X’s mother’s death.
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Crawley Borough Council (25 012 483)
Statement Closed after initial enquiries Managing council tenancies 25-Sep-2025
Summary: We cannot investigate Miss B’s complaint that a tree at a Council owned property caused damage to her property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Essex County Council (25 012 596)
Statement Closed after initial enquiries Highway repair and maintenance 25-Sep-2025
Summary: We will not investigate Mrs B’s complaint that her property has been damaged by a Council-owned tree. This is because it is reasonable for Mrs B to take the Council to court.
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North Somerset Council (25 012 800)
Statement Closed after initial enquiries Council tax 25-Sep-2025
Summary: We will not investigate this complaint about a council tax credit. This is because there is not enough evidence that there was fault by the Council.