What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Other Categories


Recent reports in this category are shown below:

  • London Borough of Lambeth (26 002 132)

    Statement Closed after initial enquiries Other 30-Jun-2026

    Summary: We will not investigate this complaint about a breach of confidentiality. The Information Commissioner is better placed to consider and decide complaints about data protection.

  • Worcester City Council (25 022 713)

    Statement Closed after initial enquiries Councillor conduct and standards 29-Jun-2026

    Summary: We will not investigate Mr X’s complaint about how the Council handled his Code of Conduct complaint because there is not enough evidence of fault to justify an investigation.

  • Lancashire County Council (25 030 468)

    Statement Closed after initial enquiries Other 28-Jun-2026

    Summary: We will not investigate Mr X’s complaint that the Council recorded incorrect information in a child and family assessment. This is because there is another body better placed to investigate.

  • Horsham District Council (25 019 599)

    Statement Closed after initial enquiries Other 25-Jun-2026

    Summary: We will not investigate this complaint about the Council’s refusal to allow Mr X to submit a public statement at a cabinet meeting. This is because there is not enough evidence of fault.

  • Coventry City Council (25 022 051)

    Statement Closed after initial enquiries Commercial and contracts 25-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of a commercial lease. This is because the courts are best placed to deal with contractual matters, and it would be reasonable for the complainant to pursue the matter in court.

  • Middlesbrough Borough Council (25 023 056)

    Statement Closed after initial enquiries Leisure and culture 25-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of disabled parking provision at an event. This is because there is not enough evidence of the Council causing significant injustice and it is reasonable for the complainant to make a claim to the court, so the matter does not justify us investigating.

  • Northamptonshire Fire and Rescue Service (25 027 085)

    Statement Closed after initial enquiries Other 25-Jun-2026

    Summary: We will not investigate Mrs X’s complaint about alleged damage to her vehicle following attendance by the Authority. This is because claims for property damage are better dealt with through insurance or court.

  • London Borough of Waltham Forest (26 007 034)

    Statement Closed after initial enquiries Other 25-Jun-2026

    Summary: We will not investigate this complaint about how the Council dealt with Mr X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection.

  • Rotherham Metropolitan Borough Council (26 007 482)

    Statement Closed after initial enquiries Other 25-Jun-2026

    Summary: We will not investigate this complaint about how the Council dealt with Mrs X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection.

  • Birmingham City Council (25 016 032)

    Statement Not upheld Leisure and culture 24-Jun-2026

    Summary: The Council was not at fault for the way it consulted on parking charges for a local park. Therefore, we cannot challenge the Council’s decision. The Council was also not at fault for the way it handled Mrs X’s complaint.

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