Birmingham City Council (25 012 007)

Statement Closed after initial enquiries Other 16-Dec-2025

Summary: We will not investigate this complaint about the Council cancelling Miss X’s right to buy application in 2022. This is because the complaint is late and there is no good reason to exercise discretion to investigate.

Kingston Upon Hull City Council (25 012 861)

Statement Closed after initial enquiries Councillor conduct and standards 16-Dec-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. There is not enough evidence of fault to justify an investigation.

Devon County Council (25 020 441)

Statement Closed after initial enquiries Leisure and culture 16-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision not to investigate Mr X’s safeguarding complaints. This is because there is insufficient personal injustice to Mr X to warrant an investigation.

Wiltshire Council (25 019 750)

Statement Closed after initial enquiries Other 15-Dec-2025

Summary: We will not investigate this complaint about the Councils refusal to accept X’s complaint about the conduct of a councillor. X raised the complaint anonymously and there is no worthwhile outcome achievable because it is unlikely we could carry out an effective investigation.

London Borough of Lambeth (24 012 587)

Statement Upheld Other 12-Dec-2025

Summary: Ms X complained the Council repeatedly failed to adhere to agreed reasonable adjustments in the way it communicates with her. The Council was at fault for failing to make reasonable adjustments. This caused Ms X avoidable and aggravated frustration and distress. She was also put to time and effort complaining again. The Council agreed to apologise and provide a financial remedy for the injustice.

London Fire Commissioner (25 005 008)

Statement Not upheld Other 12-Dec-2025

Summary: There was no fault in the way London Fire Brigade considered evidence submitted by the complainant, that the fire risk assessment for his building was flawed, or in its decision no further action was required. We have therefore completed our investigation.

North Somerset Council (25 013 146)

Statement Closed after initial enquiries Other 12-Dec-2025

Summary: We will not investigate this complaint about the Council losing the complainant’s records of being in foster care. This is because this complaint relates to personal data and is a matter best dealt with by the Information Commissioner’s Office.

Essex County Council (25 011 728)

Statement Closed after initial enquiries Other 11-Dec-2025

Summary: We will not investigate this complaint about the actions of a coroner and pathologist. Such actions are not administrative functions of the Council and are therefore not within our jurisdiction.

Oldham Metropolitan Borough Council (24 022 836)

Statement Upheld Councillor conduct and standards 10-Dec-2025

Summary: We have upheld Mr Z’s complaint about the Council’s delay responding to his complaint. This is because the Council has agreed to provide a proportionate remedy for the injustice caused.

London Borough of Hackney (25 011 770)

Statement Closed after initial enquiries Other 10-Dec-2025

Summary: We will not investigate Mr X’s complaint about how the Council has dealt with his requests for information. This is because the Information Commissioner is better placed to deal with the matter.