What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Other Categories


Recent reports in this category are shown below:

  • Transport for London (25 025 385)

    Statement Upheld Commercial and contracts 07-Jul-2026

    Summary: We will not investigate this complaint about the Authority’s decision to follow enforcement action over rent arrears. The matter was resolved before our involvement.

  • Reading Borough Council (26 004 340)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of Mr X’s telephone enquiry concerning a request for records. This is because we are unlikely to be able to add to the Council’s investigation already carried out and because there is a more suitable body to achieve his requested outcome.

  • North East Lincolnshire Council (26 008 857)

    Statement Closed after initial enquiries Leisure and culture 07-Jul-2026

    Summary: We will not investigate X’s complaint about the Council’s decision to make changes to a public space. This is because the issues raised have not caused X a significant personal injustice.

  • London Borough of Southwark (26 008 949)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We will not investigate X’s complaint that the Council delayed reviewing restrictions it placed on X’s contact. This is because part of the complaint is made late and any recent delay in carrying out a review has not caused X a significant enough injustice.

  • Somerset Council (25 026 200)

    Statement Not upheld Other 05-Jul-2026

    Summary: Mr X complained the Council failed to deal with his complaints in accordance with its complaints policy. We have found no fault in the Council’s actions.

  • London Borough of Brent (26 003 316)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of a Freedom of Information Act request and its review. The Information Commissioner is better placed to consider and decide information rights complaints. 

  • South Tyneside Metropolitan Borough Council (25 024 820)

    Statement Closed after initial enquiries Leisure and culture 05-Jul-2026

    Summary: We will not investigate Mr X’s complaint the Council unlawfully evicted him from his allotment. This is because investigation is unlikely to find evidence of fault in the Councils actions.

  • Leicestershire County Council (26 008 496)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of Mr X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection. 

  • London Borough of Southwark (26 008 723)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We cannot investigate Ms X’s complaint about matters relating to the coronial service. The Council is not responsible for the actions of Coroners and so the law prevents us from investigating. Additionally, we will not investigate complaints about complaints handling in cases where we cannot investigate the substantive matter.

  • Calderdale Metropolitan Borough Council (26 009 930)

    Statement Closed after initial enquiries Councillor conduct and standards 05-Jul-2026

    Summary: We will not investigate this complaint about how the Council communicate with X. This is because a complaint about the Council’s decision here is now late and there are no good reasons to consider it now.

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