Decision search
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Lancashire County Council (24 016 279)
Statement Upheld Charging 05-Jun-2025
Summary: Mrs X complained on behalf of her late husband, Mr X, about care and support charges for respite care. Mrs X said the Council did not tell her the cost of respite care and took over a year to complete Mr X’s financial assessment. This resulted in unexpected, backdated charges of over £4,000. We found the Council at fault for delay completing Mr X’s financial assessment and for failing to provide appropriate and timely charging information. The Council will apologise and provide a symbolic financial remedy for the distress and lost opportunity this caused.
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Norfolk County Council (24 016 729)
Statement Upheld Special educational needs 05-Jun-2025
Summary: Mrs J complained the Council delayed its assessment of Mrs K’s son’s education health and care needs. It also failed to provide him with education, or the contents of his Education, Health and Care Plan, after he was excluded from school. We uphold the complaint. The Council has agreed to our recommendations to increase the symbolic payment it has already offered for the injustice to Mrs K’s son, because of education he has missed out on.
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Kent County Council (24 016 926)
Statement Closed after initial enquiries Child protection 05-Jun-2025
Summary: We will not investigate Miss X’s complaint about her children being removed from her care. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.
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Statement Upheld Council tax 05-Jun-2025
Summary: We will not investigate Mr X’s complaint about council tax liability and the Council delaying responses to his letters. This is because, at our invitation, the Council agreed to pay a symbolic payment to Mr X. We consider this to be a suitable remedy.
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Wiltshire Council (24 017 999)
Statement Upheld Planning applications 05-Jun-2025
Summary: X had already complained to the Ombudsman about this matter, and we reached an agreement with the Council on how it should remedy the injustice caused by the fault we had found. X has come back to us, because the injustice caused by the fault is continuing. We found evidence of continuing injustice and have recommended a remedy, which the Council accepted, so we have completed our investigation.
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Norfolk County Council (24 022 034)
Statement Closed after initial enquiries Other 05-Jun-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s request to discuss its neurodiversity policy. This is because there is insufficient evidence of fault to justify investigating.
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Hampshire County Council (24 022 406)
Statement Closed after initial enquiries School transport 05-Jun-2025
Summary: We will not investigate this complaint about delay by the Council arranging a school transport appeal and further delay in paying a backdated mileage allowance agreed at the appeal. The Council has now paid the sum owed, which means there is unlikely to be sufficient remaining injustice to Mr X to warrant investigation by us.
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Westminster City Council (24 022 440)
Statement Closed after initial enquiries Homelessness 05-Jun-2025
Summary: We will not investigate this complaint about the Council’s handling of a homeless application. It was reasonable for the complainant to appeal against the decision that she was non-priority homeless. There is insufficient evidence of fault causing any significant injustice in the way the Council processed the application.
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Sheffield City Council (24 022 447)
Statement Closed after initial enquiries Council tax 05-Jun-2025
Summary: We will not investigate Mrs X’s complaint about her council tax payments. This is because there is not enough evidence of fault to justify an investigation.
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Brighton & Hove City Council (24 022 812)
Statement Closed after initial enquiries Special educational needs 05-Jun-2025
Summary: We will not investigate this complaint that the Council has failed to reassess the complainant’s son’s Education Health and Care plan within the statutory timescale. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and the complaint is not separable from the matters which can be considered by the Tribunal.