Decision search
Your search has 52604 results
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Oldham Metropolitan Borough Council (25 001 090)
Statement Closed after initial enquiries Transport 05-Jun-2025
Summary: We will not investigate this complaint about the Council’s refusal to issue Miss X with a Blue Badge because there is not enough evidence of fault.
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London Borough of Ealing (25 001 637)
Statement Closed after initial enquiries Other 05-Jun-2025
Summary: We will not investigate Mr X’s late complaint about the content of the Council’s report to the court about his children. The law prevents us from investigating anything that has been the subject of court proceedings.
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Lewes District Council (25 001 642)
Statement Closed after initial enquiries Housing benefit and council tax benefit 05-Jun-2025
Summary: We will not investigate this complaint about an unsuccessful application for a Discretionary Housing Payment. There is not enough evidence of fault by the Council.
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Wirral Metropolitan Borough Council (25 001 779)
Statement Closed after initial enquiries Child protection 05-Jun-2025
Summary: We will not investigate Miss X’s complaint the Council has refused to reallocate her case to another Social Worker. The law prevents us from investigating anything that is or has been the subject of court proceedings.
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Transport for London (25 002 940)
Statement Closed after initial enquiries Parking and other penalties 05-Jun-2025
Summary: We will not investigate this complaint about the enforcement of a penalty charge notice as the complainant had the right to ask the court to look at her case.
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Transport for London (25 003 669)
Statement Closed after initial enquiries Parking and other penalties 05-Jun-2025
Summary: We will not investigate this complaint about the Authority’s handling of ultra-low emission zone penalty charge notices as it is unlikely we will find fault.
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Derby City Council (25 004 252)
Statement Closed after initial enquiries Other 05-Jun-2025
Summary: We cannot investigate Mr B’s complaint about the conduct of library staff because Mr B has started court proceedings. Also, the complaint is late.
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Bournemouth, Christchurch and Poole Council (24 001 722)
Statement Upheld Homelessness 04-Jun-2025
Summary: Mr X complained the Council delayed accepting a housing duty towards him. He also complained the Council offered unsuitable interim accommodation and communicated poorly. We have found the Council at fault for its delay accepting the main housing duty and for its poor communication with Mr X. We have also found the Council at fault for failing to keep the suitability of Mr X’s accommodation under review between September 2023 and March 2024. We have not found the Council’s delays caused Mr X to miss any opportunities for suitable permanent accommodation. We have found the Council’s faults caused Mr X avoidable uncertainty and distress. The Council has agreed to apologise to Mr X, increase the symbolic financial remedy it previously offered, and issue a reminder to relevant officers.
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City of Bradford Metropolitan District Council (24 002 366)
Statement Upheld Special educational needs 04-Jun-2025
Summary: the Council took too long to update Mrs M’s son B’s education, health and care (EHC) plan. We cannot investigate Mrs M’s complaint about the lack of alternative provision because of her appeal to the SEND Tribunal. Mrs M should complain to the Council in the first instance about the missing assessments ordered by the Tribunal. The Council has provided a suitable remedy for the delay updating B’s EHC Plan.
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West Sussex County Council (24 004 910)
Statement Upheld Charging 04-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his late father’s care charges. He says the Council delayed in completing a financial reassessment and delayed in notifying his father of an increase in his care contributions, leading to a debt. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.