Decision search
Your search has 52604 results
-
Birmingham City Council (25 001 403)
Statement Closed after initial enquiries Cemeteries and crematoria 10-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to prepare a grave for her family member. The Council has already apologised, reduced the cemetery fees by £500, waived another fee, and implemented service improvements. An investigation by the Ombudsman is unlikely to achieve any additional outcome.
-
London Borough of Ealing (25 001 534)
Statement Closed after initial enquiries Child protection 10-Jun-2025
Summary: We will not investigate Miss X’s complaint about the Council’s actions in its child protection involvement with her child. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.
-
Essex County Council (25 001 570)
Statement Upheld Special educational needs 10-Jun-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
-
London Borough of Harrow (25 001 827)
Statement Closed after initial enquiries Parking and other penalties 10-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s decision to issue him with Penalty Charge Notices or about alleged discrepancies in the appeals process. This is because Mr X appealed to a Tribunal, and the law says we cannot investigate.
-
Transport for London (25 001 960)
Statement Closed after initial enquiries Parking and other penalties 10-Jun-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because it would have been reasonable for Mr X to use his right of appeal to London Tribunals.
-
London Borough of Lewisham (25 002 083)
Statement Upheld Other 10-Jun-2025
Summary: Miss X complained the Council failed to deliver services to her child. She also complained about its complaint handling. We found the Council was at fault. Miss X did not have the opportunity to have her complaint properly considered via the children’s statutory complaints procedure. The Council will apologise to Miss X, make a symbolic payment to her, and complete the complaints procedure without further delay.
-
Sefton Metropolitan Borough Council (25 002 341)
Statement Closed after initial enquiries Other 10-Jun-2025
Summary: We will not investigate this complaint about the Council’s pre-application planning advice. This is because it is unlikely an investigation would add to the Council’s response or achieve any more for the complainant.
-
City of Bradford Metropolitan District Council (25 002 807)
Statement Closed after initial enquiries Council tax 10-Jun-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
-
North Yorkshire Council (25 002 930)
Statement Closed after initial enquiries Other 10-Jun-2025
Summary: We will not investigate this complaint about an incorrectly addressed Council Tax bill. This is because the Council investigated Mr X’s complaint and responded to it, and we would not be able to add to the Council’s response. Additionally, there is another body better placed to consider parts of Mr X’s complaint.
-
London Borough of Richmond upon Thames (25 002 946)
Statement Closed after initial enquiries Council tax 10-Jun-2025
Summary: We will not investigate this complaint about Council tax banding because it is against a body out of jurisdiction and is also out of time.