Decision search
Your search has 50933 results
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Devon County Council (24 004 047)
Statement Closed after initial enquiries Highway repair and maintenance 03-Jul-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his claim for damages after his car hit several potholes. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
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City of York Council (24 004 833)
Statement Closed after initial enquiries Licensing 03-Jul-2024
Summary: We will not investigate this complaint about the way the Council revoked Mr X’s taxi licence. This is because it was reasonable to expect Mr X to use his legal right to appeal to the magistrates’ court against the revocation of the licence.
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Gloucestershire County Council (23 018 058)
Statement Upheld Special educational needs 03-Jul-2024
Summary: Mr X complains on behalf of his son, Y, the Council failed to obtain advice and information from an Educational Psychologist within the statutory timescales as part of the Education Health Care needs assessment. Mr X says this has caused his son and family distress. We have found fault in the actions of the Council for not completing the Education Health Care needs assessment or issuing Y’s Plan within the required statutory timescales. The Council has agreed to issue an apology and financial payment.
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London Borough of Hammersmith & Fulham (24 003 368)
Statement Closed after initial enquiries Other 03-Jul-2024
Summary: We will not investigate this complaint about how the Council dealt with correspondence requesting the Council pay compensation for costs associated with damage to the complainant’s property. This is because there is insufficient evidence of fault causing the complainant a significant injustice.
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West Sussex County Council (24 003 378)
Statement Closed after initial enquiries Highway repair and maintenance 03-Jul-2024
Summary: We will not investigate this complaint about footpath maintenance because we could not add to the previous investigation by the Council and further investigation would not lead to a different outcome.
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Milton Keynes Council (24 003 315)
Statement Closed after initial enquiries Refuse and recycling 03-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision the complainant must use wheelie bins. This is because there is insufficient evidence of fault by the Council.
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North Tyneside Metropolitan Borough Council (24 003 432)
Statement Closed after initial enquiries Refuse and recycling 03-Jul-2024
Summary: We will not investigate this complaint about the Council collecting the wrong sofa for disposal. This is a negligence claim, and it is therefore reasonable for Mrs X to refer the matter to court.
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London Borough of Tower Hamlets (23 019 868)
Statement Upheld Homelessness 02-Jul-2024
Summary: The Council was at fault for contacting the alleged perpetrator of domestic abuse against Ms X as part of its inquiries into her homelessness. The Council has agreed to apologise, make a payment to recognise the distress caused and act to improve its services.
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Bournemouth, Christchurch and Poole Council (23 002 561)
Statement Not upheld Assessment and care plan 02-Jul-2024
Summary: There is no fault by the Council in the way it dealt with Mr X’s request for a reassessment of needs.
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Kent County Council (23 003 178)
Statement Closed after initial enquiries Safeguarding 02-Jul-2024
Summary: We will not investigate this complaint about adult social care. The person using the service, who is the person most affected, has died and so we can provide no remedy for any impact on them caused by fault of the Council, or care provider on its behalf. The Council has considered and responded to the complaint issues through its safeguarding, quality monitoring and complaints processes. It has apologised to the family for the impact on them and acted to improve future service. It is unlikely we could add to this or achieve anything further.