Decision search
Your search has 50933 results
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Wakefield City Council (24 002 401)
Statement Closed after initial enquiries Highway repair and maintenance 03-Jul-2024
Summary: We will not investigate this complaint about the Council failing to repair a defective manhole cover. There is not enough evidence of fault in the way the Council has assessed the matter, we cannot achieve the outcome the complainant is seeking, and it is reasonable to expect him to pursue a court remedy.
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North Yorkshire Council (24 002 672)
Statement Closed after initial enquiries Licensing 03-Jul-2024
Summary: We will not investigate this complaint about a refund of fees paid by taxi drivers as there is insufficient personal injustice caused to the complainant to warrant our further involvement.
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London Borough of Hammersmith & Fulham (24 002 690)
Statement Closed after initial enquiries Managing council tenancies 03-Jul-2024
Summary: We cannot investigate this complaint about the Council’s interactions with a member of a Tenants’ and Residents’ Association. That is because the law says we cannot investigate the Council in its role as a a social landlord.
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Lotus Home Care Limited (23 012 928)
Statement Upheld Domiciliary care 03-Jul-2024
Summary: There were some faults by the care provider in the delivery of Mrs X’s care. The family has been reimbursed some costs for late or short calls but in my view the care provider should go further. Some aspects of poor care caused particular distress and failed to respect Mrs X’s dignity, and the care provider should also offer a sum which recognises that.
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Essex County Council (23 016 037)
Statement Not upheld Special educational needs 03-Jul-2024
Summary: Mrs J complained on behalf of her son that the Council has failed to provide his education and specialist provision in line with his Education, Health and Care Plan since June 2021. Due to restrictions on our jurisdiction we have investigated what happened from January to August 2023. We found no fault.
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Devon County Council (23 017 498)
Statement Upheld Special educational needs 03-Jul-2024
Summary: Miss X complained the Council delayed arranging a mediation meeting following its decision not to issue her child, F with an Education, Health and Care (EHC) Plan. The Council delayed arranging mediation by two months which was not in line with legal timescales. Its complaint handling was also poor. The Council agreed to apologise, make a payment to Miss X and carry out reminders to relevant staff.
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Torridge District Council (23 010 781)
Statement Upheld Other 03-Jul-2024
Summary: Miss X complained the Council’s land assets list does not meet the requirements of the Local Government Transparency Code 2015. We find the Council at fault which caused Miss X uncertainty and frustration. The Council has confirmed it will update its land assets list in the coming year to bring it in line with the law which is an appropriate response. It should also write to Miss X and apologise for any uncertainty and frustration caused to her.
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Kent County Council (23 012 780)
Statement Upheld Charging 03-Jul-2024
Summary: Ms F complained that her mother was wrongly charged a contribution to her residential care fees from 2002 to 2021 when she was entitled to free mental health aftercare. She also complained that the Council had not explained how it had calculated the refund or whether it had included interest. The Council has accepted fault, sent its calculations and has offered to make an interest payment and payment to remedy distress. I am satisfied this remedies the injustice caused.
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City of Wolverhampton Council (23 013 705)
Statement Closed after initial enquiries Parking and other penalties 03-Jul-2024
Summary: We will not investigate this complaint about the Council’s consideration of a vehicle crossing application. There is insufficient evidence of fault which would warrant an investigation.
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Northumberland County Council (23 014 712)
Statement Upheld Special educational needs 03-Jul-2024
Summary: Ms X complained about how the Council funded her son’s education. The Council was at fault for failing to have suitable oversight of how it funded Z’s education and in how it decided to reduce Z’s funding. This allowed the funds to be misused and meant Z did not receive all the special educational provision he needed. The Council will review Z’s Education, Health and Care Plan, and put this Ombudsman’s decision to its family and children’s services overview and scrutiny committee.