Decision search
Your search has 50933 results
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London Borough of Tower Hamlets (23 018 576)
Statement Upheld Transport 03-Jul-2024
Summary: There is no evidence of fault in the way the Council reached its decision that Mr X was ineligible for a Blue Badge. There was a delay in considering Mr X’s appeal against the refusal which caused additional anxiety for Mr X which the Council will now acknowledge.
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Reading Borough Council (23 019 221)
Statement Upheld Assessment and care plan 03-Jul-2024
Summary: Mrs X complained the Council refused to give her direct payments to pay her partner to provide her social care at home. The Council was not at fault in how it decided it would not agree to the direct payments. However, the Council was at fault for delay in creating and issuing Mrs X’s care and support plan. This caused her avoidable frustration for which the Council will apologise.
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Lancashire County Council (23 020 094)
Statement Upheld Charging 03-Jul-2024
Summary: We have decided not to investigate Mr X’s complaint about the Council’s failure to provide appropriate information about the cost of his wife’s care. The Council has now upheld the complaint and agreed to remedy the avoidable stress and missed opportunity to make an informed decision about whether to make changes to the care package. It has also agreed to provide guidance to staff to improve its services in future.
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St Helens Metropolitan Borough Council (23 020 586)
Statement Upheld Special educational needs 03-Jul-2024
Summary: Miss X complains on behalf of her son, Y, the Council failed to issue an EHC Plan within the statutory timescale. Miss X says this has resulted in Y being in an unsuitable setting and has caused both him and her family distress. We have found fault in the Councils actions for delaying in issuing the EHC Plan. The Council has agreed to issue an apology and make a financial payment and service improvements.
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Derbyshire County Council (24 001 434)
Statement Upheld Special educational needs 03-Jul-2024
Summary: We will not investigate this complaint about the Council not providing the educational provision specified in an Education, Health and Care plan. The Council has accepted it was at fault and provided a suitable remedy for any injustice caused. Further investigation by the Ombudsman would not lead to a different outcome.
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Southend-on-Sea City Council (24 001 591)
Statement Closed after initial enquiries Allocations 03-Jul-2024
Summary: We will not investigate Ms X’s complaint about the priority band awarded on the Council’s housing register because there is insufficient evidence of fault to justify our involvement.
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North Somerset Council (24 001 617)
Statement Closed after initial enquiries Other 03-Jul-2024
Summary: The Ombudsman previously recommended the Council respond to Mrs X’s stage two statutory children’s complaint within 65 working days. We opened this complaint to investigate the Council’s apparent failure to comply with our recommendations. We have ended this investigation because Mrs X has begun court action against the Council.
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Derby City Council (24 000 526)
Statement Closed after initial enquiries Assessment and care plan 03-Jul-2024
Summary: We will not investigate this complaint about a forthcoming care assessment and the complainant’s perception this will not be adequate. This is because the care assessment has not yet been carried out and so any injustice to the complainant is speculative. There is insufficient evidence of the complainant being caused serious loss, harm or distress.
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London Borough of Harrow (24 002 142)
Statement Closed after initial enquiries Other 03-Jul-2024
Summary: We will not investigate this complaint about the way the Council decided to require dogs to be on leads in certain areas of a nature reserve. We have seen no evidence of fault in the way the Council’s decision-making process.
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Pendle Borough Council (24 002 014)
Statement Closed after initial enquiries Other 03-Jul-2024
Summary: We will not investigate this complaint about the Council removing an accessible toilet from the reception area of one of its office buildings. There is insufficient evidence of fault by the Council, and we will not consider complaint-handling when we are not investigating the substantive matter.