Decision search
Your search has 50933 results
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Havant Borough Council (24 001 018)
Statement Closed after initial enquiries Licensing 02-Jul-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take action over conditions on a licensed caravan site. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.
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Central Bedfordshire Council (24 001 129)
Statement Closed after initial enquiries Assessment and care plan 02-Jul-2024
Summary: We will not investigate Mrs X’s complaint about the care assessment the Council completed for her daughter and that the Council has refused to provide the care and support her daughter needs. This is because there is insufficient evidence of fault.
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London Borough of Wandsworth (24 001 513)
Statement Closed after initial enquiries Planning applications 02-Jul-2024
Summary: We will not investigate this complaint about the way the Council dealt with a planning application for a property adjoining the complainant’s home. We consider she has not suffered sufficient personal injustice because of the Council’s actions to warrant an investigation.
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London Borough of Wandsworth (24 001 698)
Statement Closed after initial enquiries Planning applications 02-Jul-2024
Summary: We will not investigate this complaint about the way the Council dealt with a planning application for a property in the road where the complainant lives. We consider he has not suffered sufficient personal injustice because of the Council’s actions to warrant an investigation.
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Derbyshire County Council (24 001 827)
Statement Closed after initial enquiries Other 02-Jul-2024
Summary: We will not investigate Mr X’s complaint about the Council’s failure to keep him informed about his mother’s health, giving the keys to his mother’s property to another council without telling him, and taking away the opportunity for him to say goodbye to his mother. This is because there is insufficient evidence of fault.
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Royal Borough of Kensington & Chelsea (24 001 832)
Statement Closed after initial enquiries Homelessness 02-Jul-2024
Summary: We will not investigate this complaint about Mr X’s homelessness and the condition of his temporary accommodation. On the homelessness decision, Mr X could reasonably have used his court appeal right and could reasonably have complained to us sooner. It is also unlikely we could reach a clear enough view now about the relevant points. The law prevents us considering Mr X’s eviction. The complaint about conditions in the property is late, it is unlikely we could reach a clear enough view now about some of the events and it is unlikely we would fault the Council for disrepair after it ended its duty to house Mr X.
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Hampshire County Council (24 001 872)
Statement Closed after initial enquiries Other 02-Jul-2024
Summary: We will not investigate this complaint about the Council’s children’s services and its involvement with her and her family. This is because there is insufficient evidence of fault, and we cannot achieve the outcome she seeks. It is reasonable for the complainant to raise her complaint about how child’s personal information is managed with the Information Commissioner.
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Wokingham Borough Council (24 001 963)
Statement Closed after initial enquiries Other 02-Jul-2024
Summary: We will not investigate Mrs X’s complaint that a charity is not providing her with her requested reasonable adjustments and about its easy read complaints policy. This is because the actions complained about are not the administrative function of a council.
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Buckinghamshire Council (24 001 972)
Statement Closed after initial enquiries Charging 02-Jul-2024
Summary: We will not investigate this complaint about the Council’s assessment of a person’s adult social care needs. There is not enough evidence of fault in how the Council completed its assessments to justify the Ombudsman investigating.
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Manchester City Council (24 002 119)
Statement Upheld Other 02-Jul-2024
Summary: We will not investigate Ms X’s complaint about the Council applying a Council-wide block to her email address between 2022 and 2023. The Council has accepted fault, apologised and offered a suitable financial remedy. It is unlikely an investigation would lead to a different outcome or achieve anything more.