Decision search
Your search has 50933 results
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Durham County Council (24 002 213)
Statement Closed after initial enquiries Charging 03-Jul-2024
Summary: We will not investigate this complaint about funding for adult social care. There is not enough evidence of fault to justify investigating. It is unlikely the Ombudsman could add to the Council’s investigation or reach a different outcome.
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Ridgeway Rise Care Limited (24 002 297)
Statement Closed after initial enquiries Charging 03-Jul-2024
Summary: We will not investigate this complaint about delay in refunding overpaid care fees. The interest claimed on a one-month delay would not be significant to justify the Ombudsman investigating.
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London Borough of Wandsworth (24 002 030)
Statement Closed after initial enquiries Planning applications 03-Jul-2024
Summary: We will not investigate this complaint about the Council’s handling of planning applications and an appeal for works to a property near the complainant’s home. The alleged faults do not cause the complainant a significant enough personal injustice.
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Royal Borough of Greenwich (24 000 591)
Statement Closed after initial enquiries Planning applications 03-Jul-2024
Summary: We will not investigate this complaint about the way the Council decided to approve planning applications for a neighbouring property. We have not seen evidence of fault in the process the Council followed before making its decisions. Also, we will not investigate a complaint about a failure to follow the complaint procedure as it is not a good use of public resources to investigate complaints about complaint procedures, if we are unable to deal with the substantive issue.
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Cheshire East Council (24 002 990)
Statement Closed after initial enquiries Planning applications 03-Jul-2024
Summary: We will not investigate Mr X’s complaint about the Council delaying its decision on his planning application. Mr X and his agent had appeal rights to the Planning Inspectorate against the Council’s non-determination of his application, which it was not unreasonable for them to have used.
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Reading Borough Council (24 002 743)
Statement Closed after initial enquiries Parking and other penalties 03-Jul-2024
Summary: We will not investigate this complaint about the Council’s provision of parking at a housing development by its housing services. We cannot investigate complaints about the management of its estates by a social housing landlord.
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Warrington Council (24 002 530)
Statement Closed after initial enquiries Direct payments 03-Jul-2024
Summary: We will not investigate this complaint about the Council refusing to increase the amount the complainant receives to pay for his social care. This is because the Council has proposed a care review in response to the request. This is reasonably required to consider any changes to a person’s personal budget and care plan. There is insufficient evidence of fault to warrant our involvement.
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North Somerset Council (24 004 951)
Statement Closed after initial enquiries Trees 03-Jul-2024
Summary: We will not investigate Mrs B’s complaint about the Council’s refusal to cut back trees which overhang her property. This is because there is not enough evidence of fault to justify an investigation.
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Statement Closed after initial enquiries Enforcement 03-Jul-2024
Summary: We will not investigate Mrs B’s complaint about the Council not taking action about her neighbour making changes to the boundary between their properties. This is because there is not enough evidence of fault to justify an investigation.
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Coventry City Council (24 005 665)
Statement Upheld Other 03-Jul-2024
Summary: We have upheld this complaint about delay in the children’s statutory complaints procedure. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.