Decision search
Your search has 50933 results
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Nottinghamshire County Council (23 017 752)
Statement Closed after initial enquiries Land 04-Jul-2024
Summary: We will not investigate this complaint about how the Council responded to a previous agreement on maintaining a hedge that runs alongside Mrs X’s property. Of the parts of Mrs X’s complaint we could investigate, the Council’s actions has not caused Mrs X a significant enough injustice to warrant an investigation, and it has already taken steps to address her concerns during our involvement. Nor can we achieve the outcome Mrs X wants in relation to the other parts of her complaint.
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Southend-on-Sea City Council (23 018 042)
Statement Closed after initial enquiries Traffic management 04-Jul-2024
Summary: We will not investigate this complaint about how the Council responded to a service request Mr X made, including how it responded to his complaint about the same matter. The Council has given Mr X a response which included an explanation and has apologised. Further investigation would not lead to a different outcome.
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Statement Upheld Special educational needs 04-Jul-2024
Summary: The Council was at fault for delaying changes to Ms B’s son’s special educational needs support, which included a delay to finding him a new school. It could also have done more to ensure that he received any sort of education while he was out of school. It then failed to deal with some of Ms B’s complaints properly. It has agreed to make symbolic payments to Ms B and her son to recognise their injustice, to respond to any outstanding complaints, and to take steps to improve its service.
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Birmingham City Council (23 020 706)
Statement Not upheld Council house sales and leaseholders 04-Jul-2024
Summary: Mrs X complained the Council caused delays in the Right to Buy process, but said she had to contribute to roof works, and she was not eligible for its energy efficiency scheme as she had started the RTB process. We have discontinued our investigation. This is because Mrs X has rights under the Housing Act 1985 to seek a remedy or action through delay notices and the court. Also, we cannot investigate her concerns about the Council’s decisions in relation to its management of social housing.
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Derbyshire County Council (24 000 239)
Statement Closed after initial enquiries Assessment and care plan 04-Jul-2024
Summary: We will not investigate this late complaint about the Council’s involvement in Ms Y’s move into a care home. There is not a good reason for the delay in the matter being brought to the Ombudsman.
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London Borough of Ealing (24 000 837)
Statement Closed after initial enquiries Homelessness 04-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness duty following an offer of accommodation to Miss X. It was reasonable for Miss X to challenge the decision and the suitability of the offer made to her by way of a statutory review and further appeal to the County Court of unsuccessful.
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London Borough of Southwark (24 001 371)
Statement Closed after initial enquiries Other 04-Jul-2024
Summary: We will not investigate this complaint about the Council ignoring the complainant’s requests for help with another resident in the block of flats where he lives. There is not enough evidence of fault in the Council’s actions to justify an investigation.
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Kent County Council (24 001 791)
Statement Closed after initial enquiries Special educational needs 04-Jul-2024
Summary: We cannot investigate this complaint about the Council taking child protection action concerning Miss X’s child. The matters complained of are not separable from matters that were or could reasonably have been raised during court action.
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North Yorkshire Council (24 002 057)
Statement Closed after initial enquiries Planning applications 04-Jul-2024
Summary: We will not investigate this complaint about the Councils actions relating to Mr X’s concerns about a footpath diversion. This is because we have previously considered the complaint.
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Hertfordshire County Council (24 002 815)
Statement Closed after initial enquiries Other 04-Jul-2024
Summary: We will not investigate this complaint about the Council’s failure to take actions over an obstructed footpath. There is insufficient evidence of fault which would warrant an investigation.