Decision search
Your search has 50933 results
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North Yorkshire Council (23 016 184)
Statement Upheld Special educational needs 02-Jul-2024
Summary: Mr A complains about the time taken by the Council to make a decision about his Education, Health, and Care plan request for his daughter. He also complains about the Council’s delay in responding to his complaint. We find the Council at fault for both delays. The Council will make a payment to Mr A in recognition of the injustice caused.
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Basildon Borough Council (23 018 752)
Statement Upheld Refuse and recycling 02-Jul-2024
Summary: Miss X complained the Council failed to collect bulky waste items from her property causing her neighbours to complain and fly-tipping in the area. Arranged collections were missed twice and the items were left outside for approximately six months. This is fault. A suitable remedy is agreed.
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Royal Borough of Kingston upon Thames (23 019 100)
Statement Closed after initial enquiries Other 02-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision to establish a pedestrian crossing outside the complainant’s home. This is because there is insufficient evidence of fault by the Council.
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London Borough of Ealing (23 020 347)
Statement Closed after initial enquiries Homelessness 02-Jul-2024
Summary: We will not investigate Ms X’s complaint about because there is insufficient evidence of fault in relation to her eviction and the provision of alternative temporary accommodation. The Council is reviewing its subsequent decision that she is intentionally homeless and it is reasonable for her to exercise her rights of review and appeal.
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Transport for London (23 020 865)
Statement Closed after initial enquiries Street furniture and lighting 02-Jul-2024
Summary: We will not investigate this complaint about public transport because it is late without good reasons to investigate it now and there is not significant enough injustice to warrant investigating.
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London Borough of Ealing (24 000 310)
Statement Closed after initial enquiries Other 02-Jul-2024
Summary: We will not investigate this complaint about how the Council has dealt with his concerns about a young person living with a family in a neighbouring property. This is because he does not have consent to complain on behalf of the young person or their family.
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London Borough of Lambeth (24 000 372)
Statement Not upheld Refuse and recycling 02-Jul-2024
Summary: Miss X complained about refuse workers emptying the contents of her neighbour’s bin into her own bin when they are being emptied. The Council’s contractor resolved the matter by visiting Miss X, apologising, feeding back to refuse workers, and providing a new bin. We find no fault as the matter was resolved quickly by the contractor and there is no ongoing issue.
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London Borough of Lewisham (24 000 766)
Statement Closed after initial enquiries Allocations 02-Jul-2024
Summary: We will not investigate this complaint about the Council’s provision of interim accommodation under its homelessness duty or its assessment of a housing priority after accepting the main housing duty. There is insufficient evidence of fault which would warrant an investigation.
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Buckinghamshire Council (24 000 794)
Statement Upheld Child protection 02-Jul-2024
Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
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North Yorkshire Council (24 000 910)
Statement Upheld Assessment and care plan 02-Jul-2024
Summary: We will not investigate Mrs X’s complaint the Council failed to provide a copy of the care assessments it completed for her mother. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.