Decision search
Your search has 50933 results
-
London Borough of Ealing (24 004 281)
Statement Closed after initial enquiries Council tax 07-Jul-2024
Summary: We will not investigate this complaint about Council tax liability and enforcement as there is a right of appeal to a Valuation Tribunal and there is no evidence of fault in the Council’s enforcement of the debt.
-
Nottinghamshire County Council (24 003 090)
Statement Closed after initial enquiries Child protection 07-Jul-2024
Summary: We cannot investigate Mr X’s complaint about the Council’s decision to start care proceedings and about the information it provided to the court because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been subject to court proceedings. We have no discretion to do so.
-
Newcastle upon Tyne City Council (24 002 904)
Statement Closed after initial enquiries Council tax 07-Jul-2024
Summary: We will not investigate this complaint about the way the Council handled the complainant’s council tax. This is because there is insufficient evidence of fault by the Council and the Council has provided a fair remedy for some faults that did occur.
-
London Borough of Camden (24 002 925)
Statement Closed after initial enquiries Other 07-Jul-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s enforcement agents sending correspondence to a different family member concerning recovery of a traffic penalty in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
-
Portsmouth City Council (24 003 175)
Statement Closed after initial enquiries Other 07-Jul-2024
Summary: We will not investigate this complaint about the Council’s involvement in court proceedings. The law prevents us from doing so.
-
Durham County Council (24 003 642)
Statement Closed after initial enquiries Highway repair and maintenance 07-Jul-2024
Summary: We will not investigate this complaint about damage allegedly caused by a pothole. The matter is best considered by the courts as it is really a negligence claim.
-
Transport for London (24 003 225)
Statement Upheld Parking and other penalties 07-Jul-2024
Summary: We will not investigate this complaint about Penalty Charge Notice because further investigation would not lead to a different outcome.
-
London Borough of Hillingdon (24 002 661)
Statement Closed after initial enquiries Highway repair and maintenance 04-Jul-2024
Summary: We will not investigate this complaint about the Council’s refusal to install a grill or gulley around the drain in the highway outside the complainant’s home. There is insufficient evidence of fault in the Council’s actions to justify an investigation.
-
Lancashire County Council (24 002 347)
Statement Closed after initial enquiries School transport 04-Jul-2024
Summary: We will not investigate this complaint about the Council refusing to award school transport to Mr X’s child because there is not enough evidence of fault by the Council to warrant investigation.
-
Cheshire East Council (23 015 491)
Statement Upheld Disabled children 04-Jul-2024
Summary: Ms P complained the Council unfairly made changes to a short breaks plan which had been working well for her son. We found the Council at fault for a delay in carrying out its short breaks plan review, and in failing to follow the statutory complaints process. The Council has agreed to make a symbolic payment to Ms P in acknowledgement of the injustice caused.