Decision search
Your search has 53248 results
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London Borough of Hillingdon (25 001 843)
Statement Closed after initial enquiries Domiciliary care 04-Aug-2025
Summary: We will not investigate this complaint about the Council’s adult social care service. There is not enough evidence of fault to justify our involvement.
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Surrey County Council (25 001 946)
Statement Closed after initial enquiries Special educational needs 04-Aug-2025
Summary: We cannot investigate Miss X’s complaint about the assessment process, an Education Health and Care Plan wording or the Council’s compliance with a Tribunal’s directions orders. We cannot investigate issues in a Tribunal appeal. We will not investigate a delay in issuing an amended Education Health and Care Plan as we are unlikely to achieve significantly more than the Council has offered as a remedy.
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Newcastle upon Tyne City Council (25 001 949)
Statement Closed after initial enquiries Leisure and culture 04-Aug-2025
Summary: We will not investigate Ms X’s complaint about the allotment association committee or the Council’s oversight of the committee’s complaints handling. This is because there is insufficient evidence of fault to justify our involvement and, in any case, further investigation is unlikely to lead to a different outcome.
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Essex County Council (25 002 015)
Statement Upheld Special educational needs 04-Aug-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Wandsworth (25 002 057)
Statement Closed after initial enquiries Homelessness 04-Aug-2025
Summary: We will not investigate Ms X’s complaint about how the Council responded to her concerns about statutory nuisance. This is because there is not enough evidence of fault.
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London Borough of Richmond upon Thames (25 002 189)
Statement Closed after initial enquiries Homelessness 04-Aug-2025
Summary: We will not investigate this complaint about inadequate homelessness support because most of the complaint is late and because there is insufficient evidence of fault by the Council.
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Sanctuary Care Limited (25 002 305)
Statement Closed after initial enquiries Residential care 04-Aug-2025
Summary: We will not investigate Mrs X’s complaint, made on behalf of Mrs Y, about how care home staff dealt with the loss of Mrs Y’s jewellery and changed her carer. Investigation of the jewellery matter would not add to the investigations by the Care Provider and the police nor lead to a different outcome. There is insufficient significant injustice caused by the Care Provider not reporting the jewellery loss to police to warrant us investigating. There is not enough evidence the changes to Mrs Y’s carer, or how the Care Provider changed the carer, caused sufficient significant injustice to warrant investigation.
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Newcastle upon Tyne City Council (25 002 376)
Statement Closed after initial enquiries Leisure and culture 04-Aug-2025
Summary: We will not investigate Ms X’s complaint about the allotment association committee or the Council’s oversight of the committee’s complaints handling. This is because there is insufficient evidence of fault to justify our involvement and, in any case, further investigation is unlikely to lead to a different outcome.
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Essex County Council (25 002 537)
Statement Upheld Special educational needs 04-Aug-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Redbridge (25 002 680)
Statement Upheld Other 04-Aug-2025
Summary: We have upheld Ms X’s complaint because the Council failed to consider her complaint under the statutory children’s complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Ms X.