Decision search
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Wirral Metropolitan Borough Council (24 013 016)
Statement Upheld Special educational needs 02-Jun-2025
Summary: Mr X complained the Council incurred delays in providing an Education, Health and Care Plan for his son. Mr X says the Council’s actions caused avoidable distress and frustration and hindered his son’s access to appropriate support and provision. We found fault by the Council. The Council has agreed to issue the final Education, Health and Care Plan and provide an apology and financial remedy to Mr X. The Council has also agreed to provide regular reports to Cabinet and other appropriate senior committees regarding the progress made by its Special Educational Needs and Disabilities service following its restructure, investment and recruitment measures.
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Statement Not upheld Residential care 02-Jun-2025
Summary: Mr Z, on behalf of his father Mr X, complained that the quality of care at Woodland Grove Care Home, Loughton fell below acceptable standards and that there was a lack of communication. There is no evidence of fault in how the care provider dealt with end of life issues, falls and hydration for Mr X.
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Devon County Council (24 014 095)
Statement Upheld Alternative provision 02-Jun-2025
Summary: Miss X complained the Council failed to provide her son with alternative provision while he was unable to attend school. We found the Council’s failure to ensure Y receive a suitable full time education or alternative provision from September to November 2024 is fault. This fault meant Y received a very limited education between September and November 2024, which was a key stage in his school career. The Council will apologise and make payments to Miss X and Y.
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Stockport Metropolitan Borough Council (24 002 642)
Statement Closed after initial enquiries Looked after children 02-Jun-2025
Summary: We will not investigate this complaint the Council did not send an apology as agreed. The Council has said it will send the apology. Further investigation would not lead to a different outcome.
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Devon County Council (24 006 199)
Statement Upheld Special educational needs 02-Jun-2025
Summary: Ms X complains the Council has failed to provide any provision detailed in Section F of her son Y’s Education, Health and Care Plan, and has missed three opportunities to book his GCSE exams. We find fault with the Council for failing to provide the provision and have recommended a payment for the frustration and distress caused to Ms X and Y.
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Manchester City Council (24 010 186)
Statement Not upheld Other 02-Jun-2025
Summary: Mr X complained the Council inadequately responded to his reports of Japanese knotweed, and it communicated poorly. Mr X said his home is at risk and he feels ignored. He said it caused unnecessary distress, anxiety and mistrust in the Council. We do not find fault.
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London Borough of Ealing (24 014 140)
Statement Closed after initial enquiries Parking and other penalties 02-Jun-2025
Summary: We cannot investigate this complaint about parking penalties because Miss Y has already approached the Traffic Enforcement Centre, and the courts are better placed to deal with the complaint.
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Birmingham City Council (24 015 016)
Statement Upheld Refuse and recycling 02-Jun-2025
Summary: Miss X complained the Council has repeatedly failed to empty the communal waste bins that service her block of flats as scheduled. This led to an accumulation of waste which makes the area looks untidy, causes unpleasant smells, and attracts rodents. We found the Council’s repeated failure to collect the communal waste is fault. The Council has agreed to apologise and make a payment to Miss X.
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Sandwell Metropolitan Borough Council (24 016 268)
Statement Closed after initial enquiries Other 02-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Council not taking responsibility for cleaning land it owns which borders her property, and failing to clean it. There is not enough evidence of fault by the Council in not taking responsibility for its land to warrant investigation of that issue. There is insufficient significant personal injustice caused by the matters complained of to warrant investigating. Investigation by us would not lead to a different outcome.
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Royal Borough of Windsor and Maidenhead Council (24 016 987)
Statement Upheld Other 02-Jun-2025
Summary: Mrs X complained about the outcome of Royal Borough of Windsor and Maidenhead Council’s occupational therapy assessments of her children. The Council acted with fault by not considering Mrs X’s complaint under the statutory complaints procedure for children’s social care services. But as we do not consider the Council carried out those assessments with fault, we have not asked the Council to reconsider the complaint under the statutory complaints process. The Council should share this decision with staff to ensure learning.