Decision search
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Runnymede Borough Council (25 006 387)
Statement Closed after initial enquiries Cemeteries and crematoria 05-Aug-2025
Summary: We will not investigate Mr X’s complaint about the fee the Council charged for an interment. This is because there is not enough evidence of fault by the Council to warrant an investigation.
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London Borough of Ealing (25 006 576)
Statement Closed after initial enquiries Council tax 05-Aug-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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London Borough of Barnet (25 007 059)
Statement Closed after initial enquiries Council tax 05-Aug-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Buckinghamshire Council (25 008 865)
Statement Closed after initial enquiries Planning applications 05-Aug-2025
Summary: We cannot investigate Mr B’s complaint about the Council’s refusal of his planning application. This is because Mr B put in an appeal to the Planning Inspector.
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London Borough of Haringey (25 010 121)
Statement Closed after initial enquiries Managing council tenancies 05-Aug-2025
Summary: We cannot investigate this complaint about the management of the complainant’s rent account and a key fob. This is because they are housing management issues which we have no power to investigate.
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Bracknell Forest Council (24 002 890)
Statement Upheld Alternative provision 04-Aug-2025
Summary: The Council took too long to issue an Education, Health and Care Plan for Mrs X’s daughter following an annual review in February 2024. She also complained her daughter was not provided with a suitable education during the period she was unable to attend school from November 2023. We found no fault. We found there were faults with the Council’s handling of the school phase transfer review, record keeping and failure to consult with Mrs X’s preferred school. The Council agreed to apologise, make a payment to Mrs X and S and review progress on improving its practice.
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Bracknell Forest Council (24 005 661)
Statement Upheld Other 04-Aug-2025
Summary: Mrs X complained about the Council’s handling of her daughter, S’s, Education, Health and Care Plan, school attendance and communication with her about it. We found the Council has already taken appropriate action for its poor communication with Mrs X between November 2023 and January 2024. We found no other fault.
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Bolton Metropolitan Borough Council (24 006 779)
Statement Not upheld Homelessness 04-Aug-2025
Summary: Ms X complained the Council failed to take appropriate action when she and her partner presented as homeless in July 2023. We find no fault in the failure to provide interim accommodation in July 2023. The Council decided Ms X was not in priority need until more detailed information was provided in August which prompted it to change its view.
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Norfolk County Council (24 008 908)
Statement Upheld Safeguarding 04-Aug-2025
Summary: Mr X complained the Council failed to protect his late sister in-law, Ms Y, from financial abuse. There was no fault in the way the Council investigated Mr X’s concerns under its safeguarding procedures. However, the Council was at fault for not applying for deputyship to manage Ms Y’s finances when her capital reached the limit set out in the Council’s policy. This caused Mr X and his wife distress and uncertainty. The Council has already apologised to Mr X. It did not cause an injustice to Ms Y as there was no evidence the Council mismanaged her finances. In addition, the Council has amended its policy to prevent a recurrence of fault.
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Birmingham City Council (24 009 625)
Statement Upheld Allocations 04-Aug-2025
Summary: Mr B complained that the Council wrongly removed him from the housing register and failed to backdate his registration date when he rejoined. We find that the Council should not have removed Mr B from the housing register, delayed reviewing its decision and failed to properly consider information he provided about his homelessness. The Council’s actions caused Mr B significant distress and inconvenience and have left him with uncertainty about whether he would have successfully bid on housing if there had been no fault by the Council. The Council has agreed to apologise, make a payment to Mr B and backdate his registration date. It has also agreed to make service improvements.