Decision search
Your search has 53248 results
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Sandwell Metropolitan Borough Council (24 010 034)
Statement Closed after initial enquiries Special educational needs 04-Aug-2025
Summary: We will not investigate Mr X’s complaint after a school said it could no longer meet his child’s needs. This is because the complaint is made late. I will not investigate the Council’s decision to name a new school and the provision in place following this decision. This is because it is reasonable for Mr X to have used his right of appeal to a tribunal.
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Shropshire Council (24 011 151)
Statement Not upheld Charging 04-Aug-2025
Summary: Mrs X complained that the Council was unclear about the charges her mother (Mrs A) would pay for her care. The evidence shows the Council was not at fault in the way it charged Mrs A or alerted her to the possible charges.
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Halton Borough Council (24 011 513)
Statement Upheld Drainage 04-Aug-2025
Summary: Mrs X complained the Council failed to carry out drainage works on land near her property and failed to provide updates. The Council has started further drainage works but these have taken longer than the 14 days indicated and are still not complete causing frustrating as Mrs X’s garden is subject to regular flooding making it unusable. There is fault in the Council failing to communicate with Mrs X and provide regular updates as well as failing to provide information about how to make an insurance claim. A remedy including a symbolic payment is agreed.
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Lancashire County Council (24 012 735)
Statement Upheld Special educational needs 04-Aug-2025
Summary: Mrs X complained about delay in the annual review process for her daughter’s Education Health and Care Plan. We found the Council’s delay was fault. The Council agreed to apologise and make a symbolic payment to acknowledge the distress caused to Mrs X and her daughter and the additional frustration caused by the delayed right of appeal.
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Westminster City Council (24 014 031)
Statement Upheld Homelessness 04-Aug-2025
Summary: Ms X complained about the Council’s actions in relation to her homelessness application between 2021 and 2024, and about terminology it used to describe child sexual abuse. The Council delayed making decisions about Ms X’s homeless application and used inappropriate language to describe child sexual abuse which caused Ms X frustration and distress. The Council had already offered Ms X an appropriate remedy for the frustration she was caused. It will apologise to Ms X for the distress caused by the inappropriate language.
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Central Bedfordshire Council (24 014 612)
Statement Upheld Special educational needs 04-Aug-2025
Summary: Miss Y complained about way the Council dealt with her child, Z’s Educational Health Care Plan, special educational needs provision and social care assessments and support. We have found fault by the Council in; failing to respond Miss Y’s request for a re-assessment of Z’s special educational needs, and complete the annual review, within the statutory timescales; and its communication and record keeping failures, causing injustice. We have not found fault with, or investigated the other parts of Miss Y’s complaint. The Council has agreed to remedy the injustice caused by apologising to Miss Y and making a payment to reflect the upset caused.
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London Borough of Redbridge (24 014 788)
Statement Upheld Homelessness 04-Aug-2025
Summary: Miss X complained that delays by the Council when it was dealing with her homelessness application led to her incurring court costs. There was fault by the Council. The Council has agreed to pay the courts costs to remedy the injustice caused by its delay.
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North Tyneside Metropolitan Borough Council (24 016 436)
Statement Upheld Other 04-Aug-2025
Summary: Mr X complained the Council failed to properly consider his complaint about Council commissioned care his mother, Mrs Y received, from Housing 21 and failed to provide an appropriate remedy after upholding the complaint. There was no fault in how the Council considered Mr X’s complaint, and the Care Provider had already provided an appropriate remedy for the injustice caused by fault in its actions relating to Mrs Y’s care.
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London Borough of Croydon (24 016 979)
Statement Closed after initial enquiries Council tax 04-Aug-2025
Summary: We will not investigate this complaint about the Council adding recovery costs to a council tax demand which Mr X says he did not receive. We have no jurisdiction to investigate complaints about matters which have been subject to court proceedings. There is insufficient evidence of fault in the Council’s billing process prior to the proceedings.
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Wirral Metropolitan Borough Council (24 017 019)
Statement Closed after initial enquiries Charging 04-Aug-2025
Summary: We will not investigate Mrs X’s complaint about delay in the Council notifying her of her mother’s care charge arrears. This is because the likely fault has not caused significant injustice.