Decision search
Your search has 53601 results
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London Borough of Hounslow (25 004 580)
Statement Closed after initial enquiries Homelessness 16-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision on a homelessness application. It was reasonable for Ms X to use the review/appeal procedure under the homelessness legislation to challenge the Council’s decision.
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London Borough of Barnet (25 004 629)
Statement Closed after initial enquiries Highway repair and maintenance 16-Sep-2025
Summary: We will not investigate Ms X’s complaint that the Council wrongly decided her company was liable for pavement damage. This is because there is not enough evidence of fault in the Council’s decision-making to justify investigating. The courts are best placed to consider any continuing dispute over liability.
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Leicester City Council (25 005 055)
Statement Closed after initial enquiries Council house sales and leaseholders 16-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s Right to Buy application. It is reasonable to expect the complainant to use the statutory notice of delay procedure, and ultimately to take the Council to court.
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Royal Borough of Greenwich (25 005 379)
Statement Closed after initial enquiries Private housing 16-Sep-2025
Summary: We will not investigate the Council’s advice to Miss X’s tenants after she took legal action to end her tenancy contract with her tenants. This is because there is insufficient evidence of fault which would warrant an investigation.
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Leicestershire County Care Limited (25 005 460)
Statement Closed after initial enquiries Charging 16-Sep-2025
Summary: We will not investigate this complaint about the Care Provider failing to refund money it owed to Mrs Y after the local authority paid it for Mrs Y's care. It has now refunded the funds.
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West Sussex County Council (25 003 971)
Statement Closed after initial enquiries Special educational needs 16-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care Plan. This is because parts of the complaint are late, we cannot investigate matters that went to tribunal, and there is not enough evidence of fault to warrant investigation.
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London Borough of Richmond upon Thames (25 003 989)
Statement Closed after initial enquiries Allocations 16-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s assessment of her housing register priority. There is insufficient evidence of fault to warrant an investigation.
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Statement Upheld Council tax support 16-Sep-2025
Summary: We will not investigate this complaint about how the Council considered Mrs X’s reported change in circumstances in relation to her council tax support and housing benefit. The Council has agreed to issue formal decisions, enabling Mrs X to use her appeal rights if necessary. This is sufficient to remedy the injustice we would likely find had been caused by its actions if we investigated.
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London Borough of Hounslow (25 004 065)
Statement Closed after initial enquiries Special educational needs 16-Sep-2025
Summary: We will not investigate the complaints about the content of an Education, Health and Care Plan, the process the Council used to create it, or delays in the assessment. This is because Mrs X has used her right of appeal to the First-tier Tribunal (SEND) about these matters and the remaining complaints are late.
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London Borough of Bromley (25 004 109)
Statement Closed after initial enquiries Child protection 16-Sep-2025
Summary: We will not investigate Ms M’s complaint about a child and family (CAF) assessment because there is not enough evidence of fault to justify an investigation.