Decision search
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Statement Upheld Special educational needs 01-Jun-2025
Summary: Mr and Mrs X complained about the way the Council dealt with their child, P’s education and special educational needs provision. We have found fault by the Council, causing injustice, in failing to provide P with a suitable education and with its complaint handling. The Council has agreed to remedy this injustice by: apologising; making payments to reflect the distress caused to Mr and Mrs X and the impact of the missed education on P.
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Suffolk County Council (24 008 195)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Mrs X complained about how the Council handled her son’s Education, Health and Care Plan process. We have found fault with the Council for failing to meet statutory timescales which delayed Mrs X’s right of appeal and caused Mrs X and her son distress and uncertainty. The Council has agreed to remedy this injustice.
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Kent County Council (24 009 455)
Statement Upheld Charging 01-Jun-2025
Summary: Mr X complained about an invoice which incorrectly backdated charges for his stepfather’s stay at a care home and delay in the Council’s complaint process. We have found delay and poor communication causing distress but consider the Council’s proposed action of an apology, symbolic payment and liaison with the care home to obtain a refund of fees provides a suitable remedy.
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London Borough of Lewisham (24 014 263)
Statement Not upheld Homelessness 01-Jun-2025
Summary: There was no fault in the Council’s decision the complainant has accrued rent arrears for a temporary accommodation property. We have therefore completed our investigation.
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North Northamptonshire Council (24 015 239)
Statement Upheld School admissions 01-Jun-2025
Summary: We will not investigate Miss X’s complaint about delays in offering a school place as the Council has agreed to a proportionate way to resolve the complaint.
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Bristol City Council (24 017 947)
Statement Closed after initial enquiries Assessment and care plan 01-Jun-2025
Summary: We will not investigate this complaint about the care assessment process. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.
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Statement Closed after initial enquiries Homelessness 01-Jun-2025
Summary: We will not investigate this complaint about support provided by the Council’s Housing Service. There is not enough evidence of fault to justify our involvement.
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London Borough of Islington (24 020 142)
Statement Upheld Homelessness 01-Jun-2025
Summary: We will not investigate this complaint about the Council offering and then withdrawing temporary accommodation and offering unsuitable permanent accommodation to Ms X. The Council offered an appropriate and proportionate remedy for the distress caused. Ms X had the right to seek a review of the suitability of the offer of permanent accommodation and it was reasonable to expect her to use that right.
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London Borough of Hackney (24 020 443)
Statement Closed after initial enquiries Allocations 01-Jun-2025
Summary: We will not Ms X’s complaint about the Council’s refusal to let her succeed her parents’ tenancy because it is late and because we cannot investigate complaints about councils acting in their capacity as social landlord.
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Derbyshire County Council (24 020 517)
Statement Closed after initial enquiries Assessment and care plan 01-Jun-2025
Summary: We will not investigate this complaint the Council did not complete a care needs assessment. There is not enough evidence of fault to justify our involvement.