Decision search
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Suffolk County Council (25 007 384)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: Ms X alleges a Council officer disclosed her personal information to a third party. We will not investigate. This is because there is a more suitable agency better placed to investigate and because we would not be able to achieve the outcome sought.
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Royal Borough of Kensington & Chelsea (25 007 879)
Statement Closed after initial enquiries Special educational needs 15-Sep-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to arrange suitable education for her son. This is because part of the complaint is late, the Council has already offered a suitable remedy and Mrs X had a right of appeal to the SEND Tribunal which it would have been reasonable for her to use.
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St. Vincents RC Primary School (25 008 296)
Statement Closed after initial enquiries School admissions 15-Sep-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
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Hampshire County Council (25 011 915)
Statement Closed after initial enquiries Highway repair and maintenance 15-Sep-2025
Summary: We will not investigate Mr C’s complaint that his car was damaged by a pothole which the Council had failed to repair. This is because Mr C may pursue his compensation claim by taking the Council to court.
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Lincolnshire County Council (25 004 643)
Statement Closed after initial enquiries Residential care 15-Sep-2025
Summary: We will not investigate this complaint about the actions of the Council-commissioned Care Provider. There is insufficient evidence of injustice having been caused to Ms X, her father (Mr Y) or other residents.
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Statement Upheld Charging 15-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council pursuing a care fee sum it considers due from his late mother Mrs Y’s estate, and delaying invoicing for the fees. There is not enough evidence that Council fault has led to the claimed care fee debt or to it being unpaid by the estate to warrant us investigating. Investigation of the invoice issue would not lead to a different outcome.
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Fenland District Council (25 005 359)
Statement Closed after initial enquiries Enforcement 15-Sep-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Bolsover District Council (25 004 008)
Statement Closed after initial enquiries Refuse and recycling 15-Sep-2025
Summary: We will not investigate this complaint about a refuse lorry causing damage to a kerb and grass verge, and about the Council’s handling of a subsequent telephone call about the matter. There is insufficient evidence of fault causing the complainant a significant injustice, there are other bodies better placed to consider the complainant’s concerns, and an investigation is unlikely to lead to a different outcome.
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Essex County Council (25 004 028)
Statement Closed after initial enquiries Safeguarding 15-Sep-2025
Summary: We will not investigate this complaint about the way the Council followed its safeguarding procedures. The Council has now agreed to consider Ms B’s complaint.
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Oldham Metropolitan Borough Council (25 004 033)
Statement Upheld Cemeteries and crematoria 15-Sep-2025
Summary: We will not investigate this complaint about burial arrangements for Mr X's brother. We are satisfied with the actions the Council has already proposed in response to his complaint, and we cannot achieve the outcome that Mr X wants.