Decision search
Your search has 53248 results
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Devon County Council (24 017 842)
Statement Upheld Fostering 04-Aug-2025
Summary: Miss X complained the Council has wrongly asked her to repay money she received for providing care to a former foster child under a staying put arrangement. We found the Council’s failure to properly advise Miss X regarding the staying put arrangement, and in particular when the arrangement and the payments associated with this arrangement would end, is fault. As was the Council’s failure to identify that payments had continued for 10 months longer than they should have. This fault has led to a significant debt and caused Miss X significant distress and anxiety. The Council will apologise, write off the debt and make a payment to Miss X.
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Tameside Metropolitan Borough Council (24 018 472)
Statement Not upheld Looked after children 04-Aug-2025
Summary: We have ended our investigation into Mr X’s complaint about the involvement of the Council’s Children’s Services with his family and decisions made. An independent investigation has already investigated the Council’s actions. The Council has offered Mr X a suitable remedy for the upheld parts of his complaint. It is unlikely that further investigation of the same issues would lead to a different outcome for Mr X.
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Lancashire County Council (24 020 023)
Statement Upheld Special educational needs 04-Aug-2025
Summary: Ms X complained the Council delayed holding her child, Y’s, Education, Health and Care (EHC) Plan annual review and delayed issuing Y’s amended EHC Plan. She also complained about poor communication from the Council about a gym pass for Y. The Council was at fault. It delayed holding Y’s annual review and communicated poorly about Y’s gym pass which caused Ms X confusion, uncertainty, frustration and distress. The Council will pay Ms X a symbolic payment and apologise. The Council has already acted to improve its service.
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London Borough of Enfield (24 020 991)
Statement Closed after initial enquiries Allocations 04-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to assist Miss X with her housing problems. There is insufficient evidence of fault which would warrant an investigation. It was reasonable for her to ask the Council for a review if she disagreed with its homelessness decision.
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London Borough of Havering (25 001 110)
Statement Closed after initial enquiries Allocations 04-Aug-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. This is because there is insufficient evidence of fault causing significant injustice to justify our involvement.
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Stockport Metropolitan Borough Council (25 001 112)
Statement Upheld Other 04-Aug-2025
Summary: We will not investigate this complaint about the way the Council investigated verbal information provided by one of its officers during a meeting discussing Mrs B’s son. Any injustice caused to
Mrs B was remedied when the Council investigated her complaint. We could not add to the Council’s previous investigation. Further investigation would not lead to a different outcome. -
Norfolk County Council (25 001 374)
Statement Closed after initial enquiries Other 04-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to share the personal details of a family member. The Information Commissioner’s Office is better placed to deal with this complaint.
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Surrey County Council (25 001 738)
Statement Closed after initial enquiries Child protection 04-Aug-2025
Summary: We will not investigate Mr F’s complaint about a child and family assessment following an allegation his mother harmed his daughter because we cannot achieve the outcome he is looking for. There are other bodies better placed to consider his concerns, and there is not enough evidence of fault or injustice to justify our involvement.
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West Northamptonshire Council (25 001 819)
Statement Closed after initial enquiries Allocations 04-Aug-2025
Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.
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London Borough of Barnet (25 001 825)
Statement Closed after initial enquiries Council tax 04-Aug-2025
Summary: We will not investigate Mrs X’s complaint about the Councils poor communication. This is because further investigation is unlikely to lead to a different outcome.