Decision search
Your search has 51456 results
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London Borough of Southwark (23 019 626)
Statement Upheld Allocations 09-Sep-2024
Summary: Mr X complained the Council delayed processing his housing register application. Mr X said he was unable to bid for properties and has lived in unsuitable conditions for longer than necessary. We have found fault by the Council but consider the agreed action of an apology, symbolic payment, backdating the outcome of the application and a review to identify any missed bidding opportunities provides a suitable remedy.
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Sunderland City Council (23 020 000)
Statement Not upheld Planning applications 09-Sep-2024
Summary: Mr X complained about the Council’s decision to grant planning permission to change the use of a building from residential to supported accommodation. Mr X said this will reduce the value of his home, will impact on his family and the community, and fears anti-social behaviour from the residents. We do not find the Council at fault.
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Essex County Council (23 020 035)
Statement Upheld Special educational needs 09-Sep-2024
Summary: Mrs B complained the Council failed to complete an Education, Health and Care needs assessment within the statutory timeframe. We have found the Council at fault for the delay in completing the assessment and issuing the final Education, Health and Care Plan which has caused distress and frustration to Mrs B and her child. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused by the faults identified.
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Winchester City Council (23 020 391)
Statement Upheld Disabled facilities grants 09-Sep-2024
Summary: Ms X complains the Council have not dealt with a Disabled Facilities Grant properly. There was service failure by the Council because it took too long to approve the Disabled Facilities Grant application. The Council should apologise, pay Ms X £450 and provide guidance to staff.
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London Borough of Lewisham (23 020 998)
Statement Upheld Council tax 09-Sep-2024
Summary: Miss X complained the Council wrongly billed her for a council tax payment which she says she has already paid. Miss X says the Council’s actions caused her avoidable frustration and worry. We found fault by the Council. The Council has agreed to apologise to Miss X and reduce the backdated arrears on her council tax account.
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Birmingham City Council (24 003 012)
Statement Closed after initial enquiries Allocations 09-Sep-2024
Summary: We will not investigate this complaint that the Council has not provided the complainant with ground floor accommodation. This is because there is insufficient evidence of fault by the Council.
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London Borough of Lambeth (24 004 257)
Statement Closed after initial enquiries Special educational needs 09-Sep-2024
Summary: We will not investigate Ms X’s complaint about an Education Health and Care Plan delay as it is not significant enough fault. It is reasonable to expect Ms X to appeal to the Tribunal over its content and to approach the Information Commissioner’s Office about a failure to supply documents complaint.
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Rochdale Metropolitan Borough Council (24 004 806)
Statement Closed after initial enquiries Allocations 09-Sep-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Essex County Council (24 005 045)
Statement Closed after initial enquiries Street furniture and lighting 09-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of road closures for an event taking place at the time Ms X was making a car journey within the area. This is because the tests set out in our Assessment Code are not met.
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Royal Borough of Windsor and Maidenhead Council (24 005 073)
Statement Closed after initial enquiries Other 09-Sep-2024
Summary: We will not investigate this complaint about an adult social care provider. There is not enough evidence of fault in how the care provider responded to the complaint. We could not add to the care providers response and there is no worthwhile outcome from an investigation. The person using the service has now moved so is no longer receiving support from the care provider complained about.