Decision search
Your search has 53601 results
-
Derbyshire County Council (24 018 679)
Statement Upheld Special educational needs 16-Sep-2025
Summary: Mrs X complained the Council delayed agreeing to, then completing, an Education, Health and Care (EHC) Plan, and this prevented her son, B, from accessing support. We have found that the Council is at fault for the delays. It has agreed to pay £500 in recognition of the avoidable uncertainty and inconvenience caused to Mrs X and B.
-
London Borough of Southwark (24 019 462)
Statement Upheld Homelessness 16-Sep-2025
Summary: Miss X complained that the Council failed to carry out a suitability review of her temporary accommodation. We found the Council at fault and it has agreed to a suitable remedy.
-
Surrey County Council (24 020 495)
Statement Closed after initial enquiries Special educational needs 16-Sep-2025
Summary: We cannot investigate Mrs X’s complaint about the named school in her child’s Education, Health and Care Plan, the Council’s decision-making, or the Council’s poor communication. Mrs X appealed to the SEND Tribunal, and the law says we cannot investigate.
-
Statement Not upheld School transport 16-Sep-2025
Summary: There was no fault in the way the Council dealt with an appeal against new school transport arrangements. We have completed our investigation.
-
Churchfields Care Home Limited (24 021 535)
Statement Upheld Charging 16-Sep-2025
Summary: Mr X complained that the Care Provider did not pass on Funded Nursing Care (FNC) contribution payments by deducting these from his wife’s (Mrs X) care home fees. We found the Care Provider was at fault as the care home agreement with Mrs X was silent on FNC and how these NHS-based contributions are treated against its overall fee structure and the services contractually agreed. This caused Mr and Mrs X uncertainty with respect to how the care home agreement operated. The Care Provider has agreed to apologise to remedy the uncertainty caused.
-
Redcar & Cleveland Council (25 002 984)
Statement Closed after initial enquiries Charging 16-Sep-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to tell her and her husband that he would have to contribute towards the cost of his care. There is not enough evidence of fault or injustice to warrant an investigation.
-
Royal Borough of Greenwich (24 021 829)
Statement Closed after initial enquiries Homelessness 16-Sep-2025
Summary: We will not investigate this complaint about issues arising from the Council’s decision on Mr X’s homelessness application. This is because it was reasonable for Mr X to challenge the Council’s decision to end relief duty in the County Court.
-
Telford & Wrekin Council (24 022 335)
Statement Closed after initial enquiries Council tax 16-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of council tax matters. This is because most of the complaint is late, and for more recent matters there is insufficient evidence of fault to justify an investigation. We cannot investigate part of the complaint as it relates to court proceedings.
-
Essex County Council (24 022 634)
Statement Upheld Special educational needs 16-Sep-2025
Summary: The Council was at fault for not issuing an updated Education, Health and Care Plan following an annual review. This meant Ms X’s child did not receive the most up to date support. The Council agreed to apologise to Ms X and make a payment to her.
-
Ashford Borough Council (24 023 286)
Statement Closed after initial enquiries Noise 16-Sep-2025
Summary: We will not investigate this complaint about noise because there is not enough evidence of fault to justify investigating and we cannot achieve the outcome Miss Y is seeking.