Decision search
Your search has 53248 results
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Essex County Council (24 018 833)
Statement Upheld Special educational needs 05-Aug-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Westmorland and Furness Council (24 019 792)
Statement Upheld Refuse and recycling 05-Aug-2025
Summary: Ms B complained the Council delayed providing her with domestic waste bins which meant she had to pay for a commercial waste collection while also paying council tax. The Council has agreed to refund the amount Ms B paid for the commercial waste collection. That is a satisfactory remedy and I therefore do not intend to pursue the complaint further.
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London Borough of Haringey (24 019 953)
Statement Upheld Antisocial behaviour 05-Aug-2025
Summary: Mr X complained the Council failed to take sufficient action in response to his complaint about noise and anti-social behaviour from his neighbour’s property. There were faults by the Council with how it dealt with Mr X’s concerns, its poor communication with him and its delays with its complaint handling. This caused injustice to Mr X. The Council will take action to remedy the injustice caused.
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Manchester City Council (24 020 463)
Statement Closed after initial enquiries Homelessness 05-Aug-2025
Summary: We will not investigate this complaint about the Council’s alleged failure to make a suitable offer of accommodation to Miss X. This is because Miss X has a right of appeal regarding the Council’s decision, and it would be reasonable for her to use it.
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Newcastle upon Tyne City Council (24 022 491)
Statement Closed after initial enquiries Traffic management 05-Aug-2025
Summary: We will not investigate this complaint about the way the Council has proceeded with the installation of a new traffic management system. This is primarily because there is insufficient evidence that the complainant has been caused a significant personal injustice by the alleged faults, it is reasonable to expect him to use the alternative remedies which are available, and an investigation is unlikely to achieve a worthwhile outcome.
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Royal Borough of Greenwich (24 023 150)
Statement Closed after initial enquiries Allocations 05-Aug-2025
Summary: We will not investigate Mr X’s complaint about disrepair in his council property and its assessment of his housing register priority. We cannot investigate the Council’s actions related to housing disrepair because it was acting in its role as social landlord. There is insufficient evidence of fault in its handling of his requests for medical priority on the housing register.
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Cheshire East Council (24 023 328)
Statement Upheld Other 05-Aug-2025
Summary: The Council was at fault in how it responded to Miss X’s complaint about the care it provided to her child. This caused Miss X avoidable frustration, for which the Council will apologise and pay her £200. It will also begin a stage two investigation of Miss X’s complaint under the children’s statutory complaint’s procedure.
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Maidstone Borough Council (25 001 128)
Statement Closed after initial enquiries Enforcement 05-Aug-2025
Summary: We will not investigate this complaint the Council failed to take enforce breach of planning conditions. Part of the complaint is late, and the Council has since taken enforcement action. Therefore, there is nothing worthwhile to be achieved through further investigation.
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Devon County Council (25 001 145)
Statement Closed after initial enquiries Other 05-Aug-2025
Summary: We will not investigate Ms X’s complaint on behalf of her daughter Ms Y about restrictions the Council placed on contact with family members. This is because the complaint is late.
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Cheshire West & Chester Council (25 001 187)
Statement Upheld Council tax 05-Aug-2025
Summary: We will not investigate this complaint about the Council’s alleged failure to provide Mr X with a council tax refund or to properly respond to his complaint about this. This is because he has right of appeal to the Valuation Tribunal and it would be reasonable for him to use it.