Decision search
Your search has 53601 results
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Milton Keynes Council (24 021 241)
Statement Closed after initial enquiries Special educational needs 02-Sep-2025
Summary: We will not investigate Mrs X’s complaint that her son, B, is not receiving the special educational provision in his education, health and care (EHC) plan because there is not enough evidence of fault to justify investigating.
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Norfolk County Council (24 022 075)
Statement Closed after initial enquiries Land 02-Sep-2025
Summary: We will not investigate this complaint about the sale of council land. This is because we do not consider Mrs X has suffered enough personal injustice to warrant our involvement.
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Manchester City Council (24 022 309)
Statement Upheld Refuse and recycling 02-Sep-2025
Summary: Miss X complained the Council failed to escalate the issue with bin collections at her property. She says the Council failed to collect the bins on several occasions and this impacted her by causing health and safety concerns around her property. We found the Council should apologise to Miss X and make payment to her to recognise the distress and frustration caused.
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Buckinghamshire Council (24 023 311)
Statement Upheld Special educational needs 02-Sep-2025
Summary: We will not investigate this complaint about delays in completing an Educational Health and Care Assessment. The Council have agreed to resolve the complaint by offering a suitable remedy.
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London Borough of Haringey (25 000 049)
Statement Upheld Fostering 02-Sep-2025
Summary: Ms X complained the Council failed to carry out the recommendations set out by the statutory complaints process. We find the Council at fault for failing to complete the recommendations in the panel review, causing uncertainty and frustration for Ms X. The Council should apologise, reconsider the remedy findings from the statutory complaints panel and make a further award to Ms X for the injustice caused.
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London Borough of Waltham Forest (25 000 958)
Statement Closed after initial enquiries Commercial and contracts 02-Sep-2025
Summary: We will not investigate Mr X’s complaint the Council owes his business money. That is because the Courts are best placed to deal with contractual matters.
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Preston City Council (25 001 649)
Statement Closed after initial enquiries Homelessness 02-Sep-2025
Summary: The Council has apologised for poor communications in relation to Mr X’s homelessness application and that is sufficient to remedy the frustration caused. There is insufficient evidence of fault in the way the Council decided to remove Mr X’s band C priority on its housing register to justify further investigation.
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Leicestershire County Council (25 001 653)
Statement Closed after initial enquiries Transport 02-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his blue badge application. There is insufficient evidence of fault by the Council to warrant an investigation.
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Arun District Council (25 001 775)
Statement Closed after initial enquiries Homelessness 02-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s lack of support with her homelessness. Any complaint about the period before 2024 is late and there are no good reasons to consider them now. There is insufficient evidence of fault in the Council’s recent decision-making to justify our involvement.
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Cambridgeshire County Council (25 001 891)
Statement Closed after initial enquiries Assessment and care plan 02-Sep-2025
Summary: We will not investigate Mrs X’s complaint about how the Council carried out financial assessments for her daughter’s care. This is because there is insufficient evidence of fault.