Decision search
Your search has 53601 results
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Rochdale Metropolitan Borough Council (25 003 342)
Statement Upheld Safeguarding 02-Sep-2025
Summary: We will not investigate this complaint about adult social care. The Council has completed a thorough investigation, accepted fault, apologised and will train staff in relevant areas. It is unlikely we would add to this or achieve anything further. We are satisfied with the actions the Council has taken.
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London Borough of Hackney (25 003 406)
Statement Closed after initial enquiries Council tax 02-Sep-2025
Summary: We will not investigate this complaint about the Council’s management of Mr X’s council tax account, or the summons fees the Council has charged Mr X. This is because the complaint relates to matters that took place more than 12 months ago. It would have been reasonable for Mr X to complain earlier. There is no good reason to exercise discretion to investigate matters that took place this long ago.
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Solihull Metropolitan Borough Council (25 003 452)
Statement Upheld Charging 02-Sep-2025
Summary: We will not investigate this complaint because the Council accepted it was at fault when it responded to Mrs D’s complaint about her father’s care charges. It provided a proportionate remedy for the injustice caused to Mrs D and her father. Further investigation would not lead to a different outcome.
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Dudley Metropolitan Borough Council (25 003 463)
Statement Upheld School transport 02-Sep-2025
Summary: We will not investigate this complaint about the school transport provision for Miss X’s child. It is unlikely that an investigation by us would add to the Council’s own investigation or lead to the outcome Miss X is seeking.
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Durham County Council (25 003 500)
Statement Closed after initial enquiries Other 02-Sep-2025
Summary: We will not investigate Miss X’s complaint the Council had delayed court processes. The Council has refused to investigate as the court action involves her adult daughter, and not her. There is not enough evidence of fault in how it made that decision to justify our involvement.
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Wealden District Council (25 003 550)
Statement Closed after initial enquiries Homelessness 02-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to withdraw Miss X from their housing register. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Lambeth (25 003 667)
Statement Closed after initial enquiries Allocations 02-Sep-2025
Summary: We will not investigate this complaint about how the Council handled Miss X’s housing register application. This is because there is not enough evidence of fault to justify our investigation.
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London Borough of Redbridge (25 003 809)
Statement Closed after initial enquiries Council house sales and leaseholders 02-Sep-2025
Summary: We will not investigate this complaint about the Council’s advice on a Right to Buy discount. There is insufficient evidence of any fault which would warrant an investigation.
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Lincolnshire County Council (25 006 059)
Statement Closed after initial enquiries Parking and other penalties 02-Sep-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect Mrs X to have appealed against it using the appeal procedure provided in law.
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Statement Closed after initial enquiries Allocations 02-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application because there is insufficient evidence of fault.