Decision search
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London Borough of Lambeth (23 016 151)
Statement Upheld Allocations 30-Mar-2025
Summary: Mr X complained on behalf of his brother Mr Y that the Council failed to respond properly to his reports about anti-social behaviour and harassment. He says the Council delayed an emergency transfer. There was delay by the Council causing Mr Y avoidable distress. The Council has agreed a financial remedy.
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Hertfordshire County Council (23 017 153)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Mr D complained about the Council’s special educational needs and disability service. We upheld his complaint finding the Council delayed in completing reviews of his child’s Education, Health and Care Plan between February 2023 and July 2024. It also communicated poorly and we considered it should have done more to review his child’s access to education. These faults caused injustice as distress and lost education provision. The Council has accepted these findings and at the end of this statement we set out action agreed by the Council to remedy that injustice and improve its service.
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Calderdale Metropolitan Borough Council (23 018 055)
Statement Upheld Enforcement 30-Mar-2025
Summary: Mr J complained that the Council failed to take action regarding a breach in planning conditions. Mr J says this caused stress and led to damage to his home. There were significant delays by the Council causing Mr J anxiety and uncertainty. The Council agreed to remedy this by updating Mr J and making a symbolic payment for the injustice caused.
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Heathfield Care Homes Limited (23 020 500)
Statement Upheld Residential care 30-Mar-2025
Summary: Mrs B complains about the care home’s delay in calling an ambulance for her mother and says her mother suffered dehydration and pressure sores because of the care home’s failures in care. We have not found fault in the way the care home decided to call an ambulance or its provision of liquids when Mrs B’s mother was taken to the hospital. However, there was fault in the way the care home assessed the risk of pressure sores and its care planning in this respect. The Home has agreed to apologise and carry out a service improvement.
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Nottingham City Council (24 017 902)
Statement Closed after initial enquiries Allocations 28-Mar-2025
Summary: We will not investigate this complaint about the suitability of an offer of housing. It is reasonable to expect Miss X to have continued using the Council’s review procedure.
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Tameside Metropolitan Borough Council (24 017 953)
Statement Closed after initial enquiries Special educational needs 28-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care Plan (EHC Plan) process for the complainant’s child. If Mrs X is unhappy with the EHC Plan it is reasonable for her to appeal to the First-tier Tribunal (Special Educational Needs and Disability). An investigation by the Ombudsman would be unlikely to add anything to the Council’s complaint response or achieve a different outcome. The delay by the Council in issuing a final EHC Plan is not significant enough to warrant an investigation and we will not look at complaint handling in isolation.
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Devon County Council (24 018 650)
Statement Closed after initial enquiries Highway repair and maintenance 28-Mar-2025
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
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Hinckley & Bosworth Borough Council (24 018 949)
Statement Closed after initial enquiries Councillor conduct and standards 28-Mar-2025
Summary: We will not investigate this complaint about standards committees because any injustice is not significant enough to justify our involvement and there is no worthwhile outcome achievable by our investigation.
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Solihull Metropolitan Borough Council (24 018 976)
Statement Closed after initial enquiries Child protection 28-Mar-2025
Summary: We will not investigate this complaint that the Council was at fault in the course of a child protection enquiry relating to the complainant’s children, and in its response to her subsequent complaint. Our intervention would add nothing significant to the response the complainant has already received and is not therefore warranted.
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Bristol City Council (24 018 982)
Statement Closed after initial enquiries Alternative provision 28-Mar-2025
Summary: We will not investigate this complaint that the Council failed to make appropriate alternative educational provision for the complainant’s daughter and failed to ensure the delivery of provision set out in her Education Health and Care Plan. Our intervention would not add anything significant to the outcome which has already been achieved and is not therefore warranted.