Decision search
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London Borough of Croydon (24 004 419)
Statement Upheld Planning applications 28-Mar-2025
Summary: Mr X complained about how the Council decided on planning applications at a neighbouring property and how it investigated alleged breaches of planning control. Mr X says this has led to a detrimental impact on his own property. We find the Council at fault for delays in its investigation of the alleged breaches of planning control. The Council has agreed to apologise and make a payment to reflect the injustice to Mr X.
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Suffolk County Council (24 004 965)
Statement Upheld Special educational needs 28-Mar-2025
Summary: Mrs X complained about the Council’s handling of the Annual Review of her child’s Education, Health and Care Plan, which impacted her child’s education, her health and her family’s lives. We found avoidable delays by the Council, which caused Mrs X distress. To put matters right, the Council agreed to apologise to Mrs X and make financial redress of £550.
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North Yorkshire Council (24 005 477)
Statement Not upheld Planning applications 28-Mar-2025
Summary: Mr X complained about the Council’s actions in considering and granting permission for a planning application to develop land near his home. We have not found fault in how the Council considered the application. We have not upheld Mr X’s complaint.
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London Borough of Bromley (24 005 751)
Statement Upheld Special educational needs 28-Mar-2025
Summary: Ms X complained the Council failed to secure the special educational provision in her daughter, W’s, Education, Health and Care (EHC) Plan after W struggled to attend school. The Council was at fault, but we cannot say it meant W missed out provision she should have had. The Council was at fault for delay in reviewing and amending W’s EHC Plan. That fault caused Ms X avoidable frustration, meant W missed out on some special educational provision and delayed W receiving free school transport. To remedy their injustice, the Council will apologise to Ms X, pay her £450 and issue a reminder to staff.
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Leicestershire County Council (24 007 312)
Statement Upheld Special educational needs 28-Mar-2025
Summary: Mrs X complained the Council delayed assessing her child’s education, health and care (EHC) needs, delayed issuing his EHC Plan and it failed to respond to her complaints. The Council is at fault. The identified faults caused Mrs X avoidable distress, uncertainty, delayed her appeal rights and unnecessary time and trouble. The Council has agreed to remedy the injustice by apologising and providing Mrs X with remedy payments to acknowledge the avoidable distress.
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Royal Borough of Kensington & Chelsea (24 007 494)
Statement Upheld Homelessness 28-Mar-2025
Summary: Miss X complained that the Council failed to move her from her unsuitable temporary accommodation since December 2023. The Council was at fault for its failure to provide Miss X with suitable temporary accommodation and its poor communication with her. The Council was also at fault in how it dealt with Miss X’s review request and its complaint handling. These faults caused distress and uncertainty to Miss X, and she continues to live in unsuitable accommodation. The Council will take action to remedy the injustice caused.
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Alina Homecare Services Limited (24 008 748)
Statement Closed after initial enquiries Charging 28-Mar-2025
Summary: We will not investigate this complaint about privately arranged care at home. The complainant signed a contract for the care, which has clear terms about cancelling the care. Although the complainant could not give notice because of hospital admission, the fees are still payable for the notice period stated in the contract. It is unlikely the Ombudsman can add to the Care Provider’s investigation of the complaint or reach a different outcome.
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Hampshire County Council (24 009 177)
Statement Upheld Special educational needs 28-Mar-2025
Summary: The Council was at fault for failing to provide education to Miss Y for eight months, losing the paperwork from an annual review of her Education, Health and Care Plan, and delay issuing an amended Plan. Miss Y did not receive any of the provision in her Plan, causing significant injustice. The Council has agreed to apologise, make payments, and act to improve its service.
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Birmingham City Council (24 009 995)
Statement Upheld Special educational needs 28-Mar-2025
Summary: Ms X complained the Council failed to issue her child’s education, health and care plan within statutory timescales and it failed to communicate with her effectively. The Council is at fault for delay in finalising the EHC Plan, failing to communicate with Ms X effectively and failing to hold an annual review within 12 months of a previous review. This caused avoidable distress to Ms X and to her child. The Council has agreed to provide a payment of £500 to Ms X and a payment of £500 to her child to acknowledge the avoidable distress caused. The Council has also agreed to make service improvements.
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Leeds City Council (24 010 616)
Statement Upheld Homelessness 28-Mar-2025
Summary: Miss X complained the Council failed to consider evidence she provided in its decisions about her housing circumstances. She also said the Council failed to provide advice or follow correct procedures, communicated poorly, and sent letters to the wrong address. We have found the Council acted with fault by delaying its review of Miss X’s medical evidence. We have found the Council missed opportunities to consider whether Miss X was already homeless, or to consider planning the provision of interim accommodation. We have also found the Council communicated poorly. We cannot say how Miss X’s circumstances would have been different, but for the faults occurring, which causes uncertainty for Miss X. The Council has agreed to apologise to Miss X, pay a financial remedy to recognise the uncertainty caused, and provide training for its officers. There are parts of Miss X’s complaint we cannot investigate. We explain why in our decision statement.