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Tameside Metropolitan Borough Council (24 015 753)
Statement Upheld Fostering 30-Oct-2025
Summary: Mr X complains about the way the Council dealt with him and his wife, Mrs X, as foster carers. The Council was at fault for poor communication and delaying in completing a foster carer reassessment. This caused Mr and Mrs X frustration and uncertainty. The Council will apologise and make a payment to Mr and Mrs X to remedy this injustice.
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London Borough of Redbridge (24 017 655)
Statement Upheld Homelessness 30-Oct-2025
Summary: Mr F complains about the Council’s handling of his homelessness. There was some delay and poor communication but the Council has already apologised for this which is an appropriate remedy for the injustice caused. I do not find fault in the rest of the complaint.
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Essex County Council (24 022 763)
Statement Upheld Special educational needs 30-Oct-2025
Summary: We found fault with the Council delaying for 14 weeks outside the statutory timescales in producing Mr X’s child’s Education, Health and Care Plan. We also found fault with the Council failing to meet its complaint timescales by one week and failing to provide accessible education for Mr X’s child for five weeks. This caused frustration and inconvenience to Mr X and lost education for his child. We also found fault with the Council failing to get its own Educational Psychologist report and instead relying on Mr X’s. The Council agreed to apologise to Mr X, pay him £200 for his distress and inconvenience and £750 in recognition of his child’s missed education. The Council also agreed to reimburse Mr X for the expense he incurred in getting a private Educational Psychologist report, costing £1,200.
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London Borough of Newham (24 023 077)
Statement Closed after initial enquiries Allocations 30-Oct-2025
Summary: We will not investigate this complaint about how the Council considered Mr X’s housing priority. This is because there is insufficient evidence of fault to justify an investigation.
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Barnsley Metropolitan Borough Council (24 023 256)
Statement Closed after initial enquiries Other 30-Oct-2025
Summary: We will not investigate Mr X’s complaint that the Council bullied and harassed him. There is not enough evidence of fault to justify an investigation.
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Leicester City Council (25 001 177)
Statement Not upheld Council tax 30-Oct-2025
Summary: Mr X complained the Council refunded £505.84 after it revised his council tax bill, instead of the £577.84 overpayment he was due. He said this left him £72 short. We found no fault in the Council’s actions.
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Essex County Council (25 007 068)
Statement Upheld Special educational needs 30-Oct-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Three Rivers District Council (25 007 102)
Statement Upheld Allocations 30-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with Ms X’s housing register application as it has provided a proportionate remedy. There is insufficient evidence of fault to justify an investigation of Ms X’s complaints about the Council refusing to nominate her to a property and how it dealt with her homelessness application. We will not investigate how the Council considered Ms X's safeguarding concerns as an investigation will not achieve a worthwhile outcome for her.
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East Suffolk Council (25 007 417)
Statement Closed after initial enquiries Private housing 30-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to assist with a claim to compensate Ms X for damage to her belongings and decorations following water leaks during insulation works to her home. It was reasonable for Ms X to make a claim against the Council and to seek a remedy in the courts if no liability was accepted.
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London Borough of Bromley (25 007 472)
Statement Closed after initial enquiries Special educational needs 30-Oct-2025
Summary: We cannot investigate some of Miss X’s complaint about how the Council secured her child’s Education, Health and Care Plan because she appealed to a tribunal. We will not investigate the remainder because the tests in our assessment code are not met.