Decision search
Your search has 52042 results
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London Borough of Barnet (24 010 743)
Statement Closed after initial enquiries Other 30-Mar-2025
Summary: We will not investigate this complaint about the actions of a Council officer and the decision to issue an Improvement Notice. We will not consider the complaint about the issuing of the Improvement Notice as we have previously considered this. We cannot require the Council to discipline the officer so we cannot achieve the outcome the complainant is seeking. We cannot decide whether the Council is liable to pay the complainant compensation or damages. Finally, it is not a good use of public funds to investigate concerns about the complaint process when we are not investigating the substantive issues.
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Herefordshire Council (24 011 209)
Statement Not upheld Child protection 30-Mar-2025
Summary: Mrs Y complains about the Council’s decision to implement Child Protection plans for two of her children last year. She says the Council based its decision on false information and malicious allegations and professionals breached her data. The Council upheld some parts of Mrs Y’s complaint due to administrative errors. There is no evidence of procedural fault by the Council which calls into question the decisions it made.
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London Borough of Wandsworth (24 013 072)
Statement Closed after initial enquiries Assessment and care plan 30-Mar-2025
Summary: Ms B complained the Council recorded inaccurate information about her late brother, Mr C, when he was assessed under the Mental Health Act. Ms B also complained the Council shared this incorrect information with her, meaning she was not aware of the reasons he was admitted to hospital. Ms B said this caused her and Mr C’s family great distress and meant Mr C did not get the care and treatment he needed. We will not investigate Ms B’s complaint about the Council because it is unlikely we could add to the response she has already received from the Council.
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London Borough of Hackney (24 013 542)
Statement Closed after initial enquiries Other 30-Mar-2025
Summary: We will not investigate this complaint about how the Council decided a licensing application for the sale of alcohol. This is because the complainant objected to the application having made relevant representations during this process, and therefore has a right of appeal to the magistrates’ court. We consider the complainant could reasonably exercise that appeal right if he disagrees with the Council’s decision. We therefore have no jurisdiction to investigate.
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London Borough of Southwark (24 014 603)
Statement Closed after initial enquiries Council tax 30-Mar-2025
Summary: We will not investigate this complaint that the Council charged the complainant too much council tax. This is because there is insufficient evidence of fault by the Council and because the complainant could have appealed to the Valuation Tribunal.
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Avery Homes Grove Park Limited (24 015 525)
Statement Closed after initial enquiries Residential care 30-Mar-2025
Summary: We will not investigate this complaint about the standards of care and level of service the complainant received while in residential care. This is because there is insufficient evidence of any actions by the Care Provider having causing the complainant to suffer a significant and personal injustice.
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Thanet District Council (24 015 930)
Statement Closed after initial enquiries Allocations 30-Mar-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Islington (24 016 235)
Statement Closed after initial enquiries Allocations 30-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision-making relating to Ms X’s request for a housing transfer. This is because the complaint is late and there are no good reasons why it could not have been made sooner.
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Birmingham City Council (24 016 445)
Statement Not upheld Other 30-Mar-2025
Summary: Miss X complains about issues concerning the renewal of their business lease and rent arrears. We have concluded our investigation without a finding of fault. While there were some communication issues, these do not alter Miss X’s contractual obligation to pay the arrears. The Council has discretion over lease renewals, and its decision to withhold renewal until arrears are cleared is not fault.
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London Borough of Brent (24 016 577)
Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Mar-2025
Summary: We will not investigate Ms X complaint about the Council’s handling of her housing benefit and homelessness case. This is because the Council has offered a suitable remedy for the delays and because it is reasonable for Ms X to use her right of appeal. In addition, there is insufficient evidence of fault.