Decision search
Your search has 52968 results
-
East Suffolk Council (24 014 453)
Statement Closed after initial enquiries Planning applications 05-Jun-2025
Summary: Mr and Mrs X complained about how the Council granted permission for a planning application in 2021. We will not investigate their complaint because it is late with no good reason to exercise discretion to investigate it now.
-
Sheffield City Council (24 015 101)
Statement Not upheld Enforcement 05-Jun-2025
Summary: Mr X complained about the Council’s delay in dealing with a change of use of land near his home. We found no fault in how the Council investigated the reported breaches of planning control arising from use of the land.
-
Lancashire County Council (24 016 279)
Statement Upheld Charging 05-Jun-2025
Summary: Mrs X complained on behalf of her late husband, Mr X, about care and support charges for respite care. Mrs X said the Council did not tell her the cost of respite care and took over a year to complete Mr X’s financial assessment. This resulted in unexpected, backdated charges of over £4,000. We found the Council at fault for delay completing Mr X’s financial assessment and for failing to provide appropriate and timely charging information. The Council will apologise and provide a symbolic financial remedy for the distress and lost opportunity this caused.
-
Norfolk County Council (24 016 729)
Statement Upheld Special educational needs 05-Jun-2025
Summary: Mrs J complained the Council delayed its assessment of Mrs K’s son’s education health and care needs. It also failed to provide him with education, or the contents of his Education, Health and Care Plan, after he was excluded from school. We uphold the complaint. The Council has agreed to our recommendations to increase the symbolic payment it has already offered for the injustice to Mrs K’s son, because of education he has missed out on.
-
Kent County Council (24 016 926)
Statement Closed after initial enquiries Child protection 05-Jun-2025
Summary: We will not investigate Miss X’s complaint about her children being removed from her care. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.
-
Statement Upheld Council tax 05-Jun-2025
Summary: We will not investigate Mr X’s complaint about council tax liability and the Council delaying responses to his letters. This is because, at our invitation, the Council agreed to pay a symbolic payment to Mr X. We consider this to be a suitable remedy.
-
Wiltshire Council (24 017 999)
Statement Upheld Planning applications 05-Jun-2025
Summary: X had already complained to the Ombudsman about this matter, and we reached an agreement with the Council on how it should remedy the injustice caused by the fault we had found. X has come back to us, because the injustice caused by the fault is continuing. We found evidence of continuing injustice and have recommended a remedy, which the Council accepted, so we have completed our investigation.
-
Norfolk County Council (24 022 034)
Statement Closed after initial enquiries Other 05-Jun-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s request to discuss its neurodiversity policy. This is because there is insufficient evidence of fault to justify investigating.
-
Hampshire County Council (24 022 406)
Statement Closed after initial enquiries School transport 05-Jun-2025
Summary: We will not investigate this complaint about delay by the Council arranging a school transport appeal and further delay in paying a backdated mileage allowance agreed at the appeal. The Council has now paid the sum owed, which means there is unlikely to be sufficient remaining injustice to Mr X to warrant investigation by us.
-
Westminster City Council (24 022 440)
Statement Closed after initial enquiries Homelessness 05-Jun-2025
Summary: We will not investigate this complaint about the Council’s handling of a homeless application. It was reasonable for the complainant to appeal against the decision that she was non-priority homeless. There is insufficient evidence of fault causing any significant injustice in the way the Council processed the application.