Decision search
Your search has 52042 results
-
Surrey County Council (24 022 996)
Statement Closed after initial enquiries Highway repair and maintenance 30-Mar-2025
Summary: We will not investigate Miss B’s complaint that she tripped and suffered injuries due to the Council’s failure to make a road safe during roadworks. This is because it is reasonable for Miss B to pursue her compensation claim by taking the Council to court.
-
Slough Borough Council (24 002 891)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Ms X complained about delays and faults by the Council in its administration and review of her son’s Education, Health and Care Plan. We found the Council was at fault for delay in updating the plan; in carrying out an assessment and in reimbursing her for the cost of an occupational therapy assessment. These faults caused significant distress to Ms X and her son. The Council has accepted these findings. At the end of this statement, we set out action it has agreed to take to remedy this injustice and improve its service.
-
Statement Not upheld Antisocial behaviour 30-Mar-2025
Summary: Mr X complained the Council did not act on his reports of anti-social behaviour, noise nuisance and bonfire nuisance from his neighbour. We did not find evidence of fault by the Council.
-
Statement Upheld Special educational needs 30-Mar-2025
Summary: Miss X complained that the Council had delayed a review of her son’s (Y) Education Health and Care Plan in the year when Y was moving to his post-16 education. We found fault with the Council which caused injustice to Y and Miss X. The Council has agreed to apologise and make symbolic payments to Y and Miss X to recognise their distress.
-
Hampshire County Council (24 004 323)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Mr X complained that the Council delayed in completing his son’s Education, Health and Care Plan after an annual review and failed to carry out a reassessment or communicate with him. As a result, his son did not receive the required assistance to make a successful transition from education to a work-based placement or apprenticeship. We find fault causing a lost opportunity to ensure a better transition for Y and avoidable distress. The Council has agreed to make a payment for this and to remind staff of the importance of completing annual reviews on time and how to deal with requests for reassessments.
-
Durham County Council (24 005 797)
Statement Not upheld Assessment and care plan 30-Mar-2025
Summary: We do not uphold Mr X’s complaint about the way Durham County Council and County Durham and Darlington NHS Foundation Trust discharged his mother, Mrs Y, from hospital on three occasions. We have not found fault with the way Mrs Y was discharged or the reablement care she received at home.
-
County Durham & Darlington NHS Foundation Trust (24 005 797a)
Statement Not upheld Hospital acute services 30-Mar-2025
Summary: We do not uphold Mr X’s complaint about the way Durham County Council and County Durham and Darlington NHS Foundation Trust discharged his mother, Mrs Y, from hospital on three occasions. We have not found fault with the way Mrs Y was discharged or the reablement care she received at home.
-
Worcestershire County Council (24 006 129)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Mrs Y complained the Council failed to provide her child, Z, with a suitable education or make appropriate alternative provision for them. We have found fault by the Council, causing injustice, in failing to: consider its duty to make arrangements for alternative provision for Z in April 2023, properly consider the type of alternative provision suitable for Z in December 2023/January 2024 and complete Z’s Education Health and Care needs assessment within the statutory timescales. The Council has agreed to remedy this injustice by apologising to Mrs Y, making a payment to reflect the distress caused and a service improvement.
-
Newcastle upon Tyne City Council (24 006 963)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Mrs B complained the Council failed to seek advice from an Occupational Therapist (OT) during the Education, Health and Care (EHC) needs assessment process for her daughter, C, and there were also delays. The Council was at fault for its failure to consider alternative ways to get OT advice, and for the delays. Because of the fault, Mrs B suffered distress and frustration, and it meant she continued to contact the Council for updates. Because of the delays, C also missed out on provision she should have received sooner. The Council has agreed to apologise to Mrs B and C, and make symbolic payments.
-
Herefordshire Council (24 007 066)
Statement Upheld Noise 30-Mar-2025
Summary: Mr D complained the Council delayed investigating an alleged noise and light nuisance. Based on current evidence I have found the Council delayed investigating the case which meant Mr D had to wait longer than is reasonable for his case to progress. The Council will explain to the Ombudsman the actions taken to prevent a similar fault occurring.