Children's care services

Recent reports in this category are shown below:

  • Northumberland County Council (15 020 820)

    Report Upheld Other 21-Sep-2017

    Summary: Mr and Mrs X complain the council took too long to investigate their complaint about how it dealt with their family.

  • Warwickshire County Council (16 006 379)

    Report Upheld Fostering 11-Aug-2017

    Summary: Mr and Mrs X, who are foster carers for the Council, complain the Council failed to provide them with appropriate financial support for a looked after child (Y).

  • London Borough of Lewisham (16 003 985)

    Report Upheld Other 08-Aug-2017

    Summary: Mrs B complains the council reduced the care it would provide for her two sons (C and D), who have autism and special educational needs, without involving her in the decision making process properly.

  • Royal Borough of Greenwich (16 005 108)

    Report Upheld Friends and family carers 07-Aug-2017

    Summary: Ms B complains the council did not tell her she could apply for a Residence Order Allowance for looking after her grandson. It did not carry out a financial assessment for a number of years despite her repeated requests for assistance.

  • Surrey County Council (15 012 105)

    Report Upheld Looked after children 06-Jul-2017

    Summary: A family complains that the council did not provide them with the support they needed for their young son, who had autism.

  • Somerset County Council (14 006 354)

    Report Upheld Child protection 13-Mar-2017

    Summary: A father complains that the council helped his wife to take their children to Australia without his knowledge or consent.

  • Essex County Council (15 016 298)

    Report Upheld Friends and family carers 22-Feb-2017

    Summary: A family complains about the council's decision to remove their niece from their care.

  • London Borough of Tower Hamlets (15 018 561)

    Report Upheld Friends and family carers 08-Dec-2016

    Summary: A woman complains the council has refused to accept that in November 2010 it placed three siblings in her care following concerns that their mother was no longer able to provide them with suitable care, making the children looked after children, and the woman a 'family and friends' foster carer.

  • Northamptonshire County Council (15 003 629)

    Report Upheld Looked after children 25-Oct-2016

    Summary: A woman complains that the council failed from 2011 to 2016 to find a placement for her disabled son, within a distance that allowed the family to visit regularly despite her having given it details of more suitable local placements. She also says the council failed to make appropriate plans for her son's current and long-term needs.

  • Kent County Council (14 015 230)

    Report Upheld Disabled children 07-Jun-2016

    Summary: Complaint from a woman that the council refused to consider her need to work when assessing her son's care needs. She complains the council failed to consider awarding direct payments to provide for care of her son while she is at work. The woman also complains the council delayed responding to her complaint.