Isle of Wight Council (19 015 597)

Report Upheld Other 21-Jan-2021

Summary: Ms C complained to the Council that it delayed reassessing her son E's needs and deciding about his personal budget. Ms C says these delays meant her son's needs were not met and she was caused uncertainty and distress. The Council refused to consider Ms C's complaint at Stage 2 of the statutory children's complaint procedure. As a result, we investigated both Ms C's complaint about delay and the Council's complaint procedure. On the evidence available, we found fault with the Council's management of E's personal budget and its refusal to consider Ms C's complaint at Stage 2 of the statutory complaint procedure.

Newcastle upon Tyne City Council (19 020 471)

Report Upheld Child protection 17-Dec-2020

Summary: Mr X complains about the Council's handling of a children's safeguarding enquiry and his subsequent complaint.

Kent County Council (19 010 981)

Report Upheld Child protection 26-Nov-2020

Summary: Mrs B complains about the way Kent County Council and the London Borough of Croydon responded when her daughter, child C, disclosed sexual abuse.

London Borough of Croydon (19 020 914)

Report Upheld Child protection 26-Nov-2020

Summary: Mrs B complains about the way Kent County Council and the London Borough of Croydon responded when her daughter, child C, disclosed sexual abuse.

Birmingham City Council (19 005 305)

Report Upheld Friends and family carers 02-Nov-2020

Summary: Ms X complains the Council failed to recognise her and her partner as family and friends carers when a private fostering arrangement for Child C ended.

Sandwell Metropolitan Borough Council (18 005 804)

Report Upheld Other 11-Nov-2019

Summary: Mrs X complains the Council has placed her & her son who we shall call Y in inappropriate accommodation for the past five years and has failed to provide her with proper support. Mrs X says the Council has refused to allow her representative to attend meetings and will not allow her to stay away from the accommodation.

Wolverhampton City Council (17 018 207)

Report Upheld Fostering 01-Nov-2019

Summary: Ms X complains the Council failed to provide her with appropriate financial support to take three Looked After Children to school when she was a foster carer.

Lancashire County Council (18 003 345)

Report Upheld Friends and family carers 14-Aug-2019

Summary: Ms B, who looks after her two grandchildren under a fostering arrangement, complains that the Council has failed to act in line with a Care Order regarding funding for an extension to her home and a people carrier vehicle.

Rochdale Metropolitan Borough Counci (17 010 167)

Report Upheld Friends and family carers 17-May-2019

Summary: Mr and Mrs B complain the Council is at fault for failing to increase the Special Guardianship Allowance they receive for their granddaughter from the rate set in a support plan agreed with the Council when the Special Guardianship Order was made in 2011. This fault has meant they have received less financial support than they would otherwise have received.

Lancashire County Council (18 009 920)

Report Upheld Other 08-May-2019

Summary: Mr X complains the Council failed to provide the necessary support to his family and himself. And, the Council failed to consider his complaint at stage 2 of the statutory children's complaints procedure.