Milton Keynes Council (25 007 351)

Statement Closed after initial enquiries Friends and family carers 02-Jun-2026

Summary: We cannot investigate this complaint about care planning for a child, and the Council’s treatment of Mrs X as a foster carer. The law prevents us from investigating complaints about the start of court proceedings or what happened in court. We will also not investigate the part of Mrs X’s complaint about special guardianship financial support. It is reasonable to expect Mrs X to ask the Council for a review.

Warwickshire County Council (25 008 565)

Statement Closed after initial enquiries Child protection 01-Jun-2026

Summary: We will not investigate Mrs X’s complaints about the Council’s Local Authority Designated Officer (LADO) function because there is insufficient evidence of fault. We will not investigate the Council’s complaints handling because the tests in our Assessment Code are not met.

Rochdale Metropolitan Borough Council (24 023 040)

Statement Closed after initial enquiries Child protection 01-Jun-2026

Summary: We cannot investigate Mr X’s complaint about the Council’s involvement with his child. The law prevents us from investigating anything that is or has been the subject of court proceedings.

London Borough of Ealing (24 015 544)

Statement Upheld Adoption 27-May-2026

Summary: Mr and Mrs X complained that the London Boroughs of Ealing, Hounslow and Southwark failed to manage properly the proposed adoptive placement with them. This led to them not having a child placed with them, as they had expected. We find some fault causing avoidable distress, grief and time and trouble for the complainants. The Councils have agreed the recommended ways to remedy their injustice, and to implement service improvements to prevent a recurrence of faults in this case. We have therefore completed our investigation and are closing the complaint.

London Borough of Waltham Forest (25 005 168)

Statement Upheld Disabled children 27-May-2026

Summary: The Council delayed responding to Ms X’s complaint and failed to complete the remedies recommended in its stage three statutory complaints response. The Council accepted it is at fault and agreed to remedy the injustice.

North Yorkshire Council (25 020 242)

Statement Closed after initial enquiries Other 26-May-2026

Summary: We will not investigate this complaint about the Council’s decision not to consider Mr X’s complaint under the children’s statutory complaints procedure. There is not enough evidence of fault to justify us investigating. For the remainder, other bodies are better placed to consider Mr X’s complaint.

London Borough of Haringey (25 020 512)

Statement Closed after initial enquiries Other 26-May-2026

Summary: We will not investigate Mrs X’s complaint about a children services assessment’s accuracy and the Council not disclosing with whom it has been shared. These are data protection matters, and the Information Commissioner’s Office is better placed.

Warwickshire County Council (25 020 589)

Statement Closed after initial enquiries Child protection 26-May-2026

Summary: We will not investigate Mr X’s complaint about how the Council dealt with a safeguarding concern raised about him. This is because there is insufficient evidence of fault.

West Berkshire Council (25 020 617)

Statement Closed after initial enquiries Disabled children 26-May-2026

Summary: We cannot investigate Mr X’s complaint about a Council letter to him, sent for a school.

London Borough of Havering (25 026 668)

Statement Upheld Other 26-May-2026

Summary: Ms X complained about the Council’s actions in relation to care provision for her children. The Council was at fault for delay in investigating Ms X’s complaint under the children’s statutory complaints procedure, causing uncertainty and distress. The Council has agreed to apologise to Ms X, investigate her complaint at stage two of the children’s statutory complaints procedure, make a payment to recognise the injustice and act to prevent recurrence.