Cornwall Council (24 012 183)

Statement Upheld Other 22-Apr-2025

Summary: Mr B complained that the Council failed to properly consider his complaint about children’s services through all three stages of the statutory complaints procedure, provide a remedy for his injustice or put in place any service improvements to prevent problems recurring. We found some fault with the Council’s actions. The Council has agreed to remedy the injustice with a payment of £300 and make some service improvements.

Buckinghamshire Council (24 014 548)

Statement Closed after initial enquiries Other 22-Apr-2025

Summary: We will not investigate Ms X’s complaint about missed social care and education provision. It is unlikely our investigation could achieve a significantly different outcome.

Nottinghamshire County Council (24 000 188)

Statement Closed after initial enquiries Other 22-Apr-2025

Summary: We cannot investigate Miss X’s complaint about the actions of a social worker team in opening a child protection investigation and related actions concerning Miss X. These matters were raised during court proceedings, and the refusal of a judge to consider them does not affect the legal bar that consequently prevents us investigating.

Bournemouth, Christchurch and Poole Council (24 016 038)

Statement Not upheld Child protection 22-Apr-2025

Summary: Mr X complained the Council breached his human rights in its assessment of the risk he may pose to his child. Mr X would like Council reports about him changed. We have discontinued the investigation because we cannot achieve the outcome Mr X wants.

Manchester City Council (24 020 225)

Statement Closed after initial enquiries Other 22-Apr-2025

Summary: We will not investigate Miss X’s complaint about the actions of the Council’s children’s services. Some issues raised happened too long ago and some have previously been considered by the Ombudsman.

Hertfordshire County Council (24 021 095)

Statement Closed after initial enquiries Child protection 22-Apr-2025

Summary: We will not investigate this complaint about the Council’s decision to commence care proceedings. The law prevents us from doing so.

London Borough of Barnet (24 013 315)

Statement Upheld Other 21-Apr-2025

Summary: Miss X complained about a lack of social care support for her disabled child, Y. The Council failed to investigate Miss X’s complaint under the statutory children’s complaints procedure. The Council has now started an investigation under the statutory procedure. It agreed to apologise to Miss X and pay her £100 to acknowledge the frustration and time and trouble caused to her.

London Borough of Redbridge (24 015 955)

Statement Not upheld Child protection 21-Apr-2025

Summary: Mr X complained that the Council mishandled a child protection investigation. We will discontinue our investigation. This is because the Council has not yet fully responded to his complaint.

Reading Borough Council (24 018 630)

Statement Upheld Other 21-Apr-2025

Summary: We will not investigate Mr X’s children services complaint as the Council has agreed to a proportionate way to resolve the complaint.

London Borough of Hammersmith & Fulham (24 019 648)

Statement Closed after initial enquiries Disabled children 21-Apr-2025

Summary: We will not investigate this complaint about the Council’s decision to reduce a package of care including direct payments to Mr X to assist with his children’s care needs. This is because there is not enough evidence of fault by the Council to justify an investigation, and it would not achieve anything worthwhile now.