Mayor's Office for Policing and Crime (25 011 026)

Statement Closed after initial enquiries Child protection 06-Jan-2026

Summary: We cannot investigate Mrs X’s complaint about the Authority’s investigation into the actions of the local police because the issues complained about relate to the investigation of a reported crime, and the law says we cannot investigate.

Norfolk County Council (25 013 323)

Statement Closed after initial enquiries Child protection 06-Jan-2026

Summary: We will not investigate part of Mr X’s complaint about the removal of his child in early 2023 because the claimed injustice is not significant enough. We will not investigate Mr X’s complaint about the conduct of a social worker because the matter would be better considered by Social Work England.

West Sussex County Council (25 019 597)

Statement Upheld Other 06-Jan-2026

Summary: We have upheld this complaint about delay in the children’s statutory complaints procedure. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Suffolk County Council (24 016 124)

Statement Upheld Other 06-Jan-2026

Summary: Mr X complained about the way the Council dealt with the care of his daughter, Ms Y. The Council was at fault for completing a flawed stage two investigation, delaying in completing the complaint procedure, poor communication and failing to explain its reasons for rejecting the panel’s findings. This caused Mr X distress, frustration and uncertainty. The Council has agreed to apologise, make a payment to Mr X and fully explain its decisions.

Lancashire County Council (25 001 482)

Statement Not upheld Looked after children 06-Jan-2026

Summary: The Council was not at fault for the way it responded to Miss X’s concerns about her children’s foster carer’s actions. It investigated the concerns and took appropriate action based on the information available at the time.

London Borough of Hammersmith & Fulham (25 010 350)

Statement Closed after initial enquiries Other 06-Jan-2026

Summary: We will not investigate Miss X’s complaint about children services actions. We will not reinvestigate her complaint which the Council considered in its Children Act statutory complaints procedure. And we cannot achieve the outcome she wants.

North Northamptonshire Council (25 010 352)

Statement Closed after initial enquiries Child protection 06-Jan-2026

Summary: We will not investigate Mr X’s complaint about the action of the Council’s children’s services regarding his child before summer 2024 because the complaints are late. We will not investigate Mr X’s complaint about a safeguarding referral the Council received in summer 2024 because there is insufficient evidence of fault.

Royal Borough of Windsor and Maidenhead Council (25 010 468)

Statement Closed after initial enquiries Other 06-Jan-2026

Summary: We cannot investigate Miss X’s complaint about the content and preparation of documents used in court proceedings. The Information Commissioner’s Office is better placed to consider a data protection act allegation. We will not investigate an allegation of lack of safeguarding support during court proceedings.

Devon County Council (25 010 595)

Statement Closed after initial enquiries Child protection 06-Jan-2026

Summary: We will not investigate this complaint about an assessment by Children’s Social Care because there is insufficient evidence of fault to justify an investigation, we could not achieve the outcome the complainant wants, and there is, therefore, no worthwhile outcome achievable.

Lancashire County Council (25 013 536)

Statement Not upheld Child protection 05-Jan-2026

Summary: The Council was not at fault. It considered Miss X’s safeguarding concerns and her request for the Council to provide accommodation for her child. The Council investigated and acted appropriately.