Children's care services


Recent reports in this category are shown below:

  • South Gloucestershire Council (23 017 640)

    Statement Closed after initial enquiries Other 02-Apr-2024

    Summary: We cannot investigate Mr X’s complaint about a social worker’s court reports. The complaint lies outside our jurisdiction because it is about matters that have been considered in court proceedings. The law prevents us from considering complaints about such matters.

  • Suffolk County Council (23 019 479)

    Statement Closed after initial enquiries Other 02-Apr-2024

    Summary: We will not investigate this complaint about the Council allegedly breaching the complainant’s confidentiality. This is because the Information Commissioner’s Office is the appropriate body to consider the complaint.

  • North Tyneside Metropolitan Borough Council (23 019 726)

    Statement Closed after initial enquiries Child protection 02-Apr-2024

    Summary: We will not investigate Miss B’s complaint about a social worker’s conduct and the information they provided as part of court proceedings. This is because the complaint concerns matters which have been considered in court or are closely related to those matters. We will also not investigate Miss B’s complaint the care planning for her children is not following the court’s orders. This is because she needs to complete the Council’s complaints procedure before we can consider it.

  • London Borough of Wandsworth (23 018 911)

    Statement Closed after initial enquiries Child protection 02-Apr-2024

    Summary: We cannot investigate this complaint about the circumstances in which the Council took the complainant’s children into its care. This is because the complaint concerns matters which were considered in court, or are closely related to those matters.

  • Oxfordshire County Council (23 008 228)

    Statement Upheld Other 02-Apr-2024

    Summary: Mrs G and Mr Y complained about the Council’s investigation under the statutory children’s complaints procedure into child protection matters regarding their granddaughter/daughter, F which resulted in contact restrictions. Although delayed, the Council properly investigated their complaints but failed to provide an adequate remedy for the injustice caused by the faults it identified. The Council agreed to make payments to Mrs G and Mr Y to acknowledge the distress, frustration and uncertainty caused.

  • Coventry City Council (23 018 482)

    Statement Closed after initial enquiries Child protection 01-Apr-2024

    Summary: We will not investigate this complaint about the Council’s involvement in Miss X’s children’s case. The matter has been considered in court, and the law says we cannot investigate it too.

  • London Borough of Haringey (23 018 306)

    Statement Closed after initial enquiries Looked after children 01-Apr-2024

    Summary: We will not investigate Ms X’s complaint about children services’ actions. It is unlikely we would find fault in the Council’s decision to refuse to accept a late request for a Children Act complaints procedure stage three.

  • London Borough of Lewisham (23 020 345)

    Statement Upheld Other 01-Apr-2024

    Summary: We will not investigate Miss X’s complaint about children services’ actions. We have upheld Miss X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.

  • Liverpool City Council (23 018 949)

    Statement Closed after initial enquiries Other 31-Mar-2024

    Summary: We will not investigate this complaint about the Council’s refusal to change the social worker assigned to the complainant’s family. This is because investigation would not achieve the outcome the complainant wants.

  • Cheshire West & Chester Council (23 018 704)

    Statement Closed after initial enquiries Other 28-Mar-2024

    Summary: We will not investigate this complaint about the circumstances in which the complainant's daughter went into the Council’s care, contact with her while she was in care, and the complainant’s allegation that the Council breached data protection regulations. This is because the complaint concerns matters which were decided in court or are closely linked to those matters, and investigation by the Ombudsman would not lead to a different outcome.

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