Children's care services


Recent reports in this category are shown below:

  • London Borough of Croydon (24 014 379)

    Statement Upheld Other 11-Mar-2025

    Summary: We will not investigate Miss X’s complaint about the Council failing to provide her with adequate care leaver support and with providing her with incorrect information. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

  • London Borough of Richmond upon Thames (24 017 070)

    Statement Closed after initial enquiries Other 11-Mar-2025

    Summary: We will not investigate Mrs X’s complaint about a LADO’s investigation. We cannot investigate a school and police investigation the LADO oversaw. We are unlikely to add to the Council’s reply to Mrs X’s complaint.

  • Dudley Metropolitan Borough Council (24 017 855)

    Statement Closed after initial enquiries Child protection 11-Mar-2025

    Summary: We cannot investigate this complaint about the circumstances leading up to the Council’s decision to begin care proceedings in respect of Miss X’s child. These matters are directly connected to the reason for the court action. Another body is better placed than us to consider an alleged data breach.

  • Gateshead Metropolitan Borough Council (24 020 547)

    Statement Upheld Other 11-Mar-2025

    Summary: We will not investigate Mr X’s complaint about the Council not responding to his stage two complaint under the children statutory complaint procedure within the statutory timescales. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

  • London Borough of Waltham Forest (24 003 751)

    Statement Upheld Other 11-Mar-2025

    Summary: Ms X complained the Council failed to provide an appropriate remedy for the injustice caused to her and her son, Y, after it upheld a complaint she made through the children’s statutory complaint procedure about how it supported them. The Council failed to properly identify the injustice caused to Ms X and Y and did not provide adequate remedies. The Council will apologise to Ms X and pay her a symbolic amount of £700 to recognise the uncertainty, frustration and distress she was caused and the risk of harm Y was put to by the Council’s faults.

  • St Helens Metropolitan Borough Council (24 016 416)

    Statement Closed after initial enquiries Child protection 10-Mar-2025

    Summary: We will not investigate Mrs X’s complaint about the Council’s safeguarding of a child. The Court is considering the child’s care arrangements, and we cannot investigate issues a Court is considering.

  • Torbay Council (24 016 578)

    Statement Closed after initial enquiries Child protection 10-Mar-2025

    Summary: We will not investigate these complaints about the person who responded to Miss X’s complaint being also the subject of part of the complaint. There is not enough evidence of fault in the substantive child protection matters underlying the complaint to warrant investigation. Investigating how the Council dealt with Miss X’s complaint about them would not lead to any worthwhile outcome.

  • Torbay Council (24 016 579)

    Statement Closed after initial enquiries Child protection 10-Mar-2025

    Summary: We will not investigate these complaints about the person who responded to Miss X’s complaint being also the subject of part of the complaint. There is not enough evidence of fault in the substantive child protection matters underlying the complaint to warrant investigation. Investigating how the Council dealt with Miss X’s complaint about them would not lead to any worthwhile outcome.

  • West Sussex County Council (24 018 419)

    Statement Upheld Other 10-Mar-2025

    Summary: We have upheld Mrs X’s complaint about delay in responding to her stage two complaint under the children statutory complaints procedure. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

  • Suffolk County Council (24 019 112)

    Statement Closed after initial enquiries Child protection 10-Mar-2025

    Summary: We cannot investigate Mr X’s complaint about a social worker’s assessment report because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings.

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