London Borough of Harrow (24 008 440)

Statement Closed after initial enquiries Disabled children 29-Oct-2024

Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is not enough evidence of fault in the way the Council made its decision to justify an investigation.

Suffolk County Council (23 017 875)

Statement Upheld Child protection 29-Oct-2024

Summary: Ms X complained about the Council’s failure to ensure suitable support and accommodation was available when she moved to a different council area in a crisis situation involving her daughter. We found the Council was at fault because it did not make the referral when it said it would. The Council has already apologised, and this is an appropriate remedy for the distress experienced by Ms X. We found no evidence the Council told Ms X to move to the new area.

City of Bradford Metropolitan District Council (23 021 476)

Statement Upheld Fostering 29-Oct-2024

Summary: Ms X complained the Council did not correctly follow policy and procedure when responding to her complaint. Ms X said this caused her to no longer be a foster carer and had a financial impact. She wants the Council to admit it is wrong and fix the issues. The Ombudsman found the Council correctly followed the statutory complaints process but is at fault for delay.

Sunderland City Council (24 000 071)

Statement Not upheld Child protection 29-Oct-2024

Summary: Mr B complains the Council treated him differently during a safeguarding enquiry. He considers the Council racially profiled him. I have not found evidence of fault by the Council.

Kent County Council (24 003 150)

Statement Upheld Child protection 29-Oct-2024

Summary: Mr X complains about services provided by the Council’s children’s and adolescent services. The Council was at fault for failing to consider the complaint under the children’s statutory complaints procedure. The Council has agreed to now consider Mr X’s concerns through the statutory procedure and will apologise to him for failing to do this originally.

Worcestershire County Council (24 006 317)

Statement Closed after initial enquiries Child protection 28-Oct-2024

Summary: We will not investigate Mr X’s complaint. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst there are ongoing court proceedings.

Essex County Council (24 009 926)

Statement Closed after initial enquiries Other 28-Oct-2024

Summary: We cannot investigate this complaint about the Council’s response to a safeguarding matter. The complaint is made on behalf of a public body and so it is outside our jurisdiction.

Royal Borough of Kensington & Chelsea (24 008 899)

Statement Closed after initial enquiries Other 28-Oct-2024

Summary: We will not investigate Miss X’s complaint that the Council sent her a warning letter about the number of complaints she submitted. This is because there is insufficient evidence of fault and further investigation is unlikely to achieve any additional outcome.

Milton Keynes Council (24 009 012)

Statement Closed after initial enquiries Friends and family carers 28-Oct-2024

Summary: We will not investigate this complaint about the Special Guardianship Order allowance paid to the complainant. This is because there is no evidence of fault on the Council’s part.

Hampshire County Council (24 008 825)

Statement Closed after initial enquiries Child protection 28-Oct-2024

Summary: We will not investigate this complaint about how the Council dealt with a safeguarding matter. This is because there is insufficient evidence of fault, and we cannot achieve the outcome the complaining is seeking. The Information Commissioner is better placed to consider other matters.