Recent reports in this category are shown below:
Report Upheld Other 11-Nov-2019
Summary: Mrs X complains the Council has placed her & her son who we shall call Y in inappropriate accommodation for the past five years and has failed to provide her with proper support. Mrs X says the Council has refused to allow her representative to attend meetings and will not allow her to stay away from the accommodation.
Report Upheld Fostering 01-Nov-2019
Summary: Ms X complains the Council failed to provide her with appropriate financial support to take three Looked After Children to school when she was a foster carer.
Report Upheld Friends and family carers 14-Aug-2019
Summary: Ms B, who looks after her two grandchildren under a fostering arrangement, complains that the Council has failed to act in line with a Care Order regarding funding for an extension to her home and a people carrier vehicle.
Report Upheld Friends and family carers 17-May-2019
Summary: Mr and Mrs B complain the Council is at fault for failing to increase the Special Guardianship Allowance they receive for their granddaughter from the rate set in a support plan agreed with the Council when the Special Guardianship Order was made in 2011. This fault has meant they have received less financial support than they would otherwise have received.
Report Upheld Other 08-May-2019
Summary: Mr X complains the Council failed to provide the necessary support to his family and himself. And, the Council failed to consider his complaint at stage 2 of the statutory children's complaints procedure.
Report Upheld Adoption 15-Apr-2019
Summary: The complainants allege the Council wrongly removed two foster children from their care who they had told the Council they wished to adopt.
Report Upheld Looked after children 27-Mar-2019
Summary: Mr B complains the Council has failed to put in place the remedy it agreed to, following his previous complaint to us. Mr B's original complaint was that the Council had failed to provide help and support for his niece and nephew (V and W) for whom he and his wife hold a Special Guardianship Order (SGO). He said that after the SGO was granted, the Council failed to assess their needs or provide additional support.
Report Upheld Child protection 18-Dec-2018
Summary: Mr F complains the Council failed to protect his young son, B, from harm. B's mother, Ms M, told the Council she had ended her relationship following an assault by her partner, P. However, she quickly resumed the relationship. B was seriously injured by P. B now lives with his father, Mr F.
Report Upheld Friends and family carers 16-Oct-2018
Summary: Mr X complains that the Council led him to expect that when he and his wife became Special Guardians it would continue to provide the same amount of financial support they received as foster carers. Then over two years later it unfairly reduced the allowances.
Report Upheld Child protection 16-Oct-2018
Summary: Ms X and Mr Y complain about what happened when their youngest son, who we shall call Z, was admitted to hospital. Ms X and Mr Y's son passed away whilst he was in hospital and whilst the family were subject to ongoing court action by the Council regarding their children. Ms X and Mr Y say the Council restricted their ability to spend time with Z when he was in hospital which limited the time they were able to spend with him before he passed away. Ms X and Mr Y complain the Council delayed dealing with their complaint under the statutory children's complaints procedure.