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Children's care services

Recent reports in this category are shown below:

  • London Borough of Croydon (20 009 010)

    Report Upheld Other 28-Mar-2022

    Summary: Mr and Mrs A complain the Council failed to provide the support set out in a care plan for a child in their care.

  • Birmingham City Council (21 000 323)

    Report Upheld Disabled children 08-Mar-2022

    Summary: Mr X complained about the Council's handling of home adaptations to meet his son's social care needs. Mr X said the building work is slow, of poor quality, and is incomplete. He says this has impacted on his son's mental health and medical condition.

  • Staffordshire County Council (20 012 417)

    Report Upheld Looked after children 01-Mar-2022

    Summary: Miss C complained about the care and support she received from the Council as a child. Miss C says because of the Council's fault she did not receive proper support and missed out on a care leavers grant.

  • London Borough of Haringey (19 020 651)

    Report Upheld Disabled children 29-Nov-2021

    Summary: Mr X complained about the Council's failure to meet his disabled son's needs by taking too long to carry out adaptations to his property. He also complained about being pressurised into accepting unsuitable adaptations.

  • West Sussex County Council (20 001 685)

    Report Upheld Disabled children 24-Jun-2021

    Summary: Mrs X complained the Council refused to assess her adopted son, Y, for direct payments or respite care. Mrs X also complained Y was out of full-time education since February 2020.

  • City of Wolverhampton Council (19 011 134)

    Report Upheld Adoption 03-Jun-2021

    Summary: The complainant, who we shall refer to as Miss B, complained the Council declined her request to register as a potential adopter.

  • London Borough of Camden (20 010 876)

    Report Upheld Child protection 27-May-2021

    Summary: Mr B complained that the London Borough of Camden failed to provide an agreed remedy following an earlier complaint to us.

  • Bournemouth, Christchurch and Poole Council ( (19 014 589)

    Report Upheld Friends and family carers 12-May-2021

    Summary: Ms X complained that the Council failed to consider her and her partner, Ms Y, and her sister, Ms D, as family foster carers and therefore they have missed out on appropriate financial and other support from the Council when caring for their nephew and niece.

  • London Borough of Lewisham (19 014 855)

    Report Upheld Looked after children 28-Apr-2021

    Summary: Miss X complained the Council failed to protect her from harm when she suffered significant and repeated incidents of abuse while in its care.

  • Isle of Wight Council (19 015 597)

    Report Upheld Other 21-Jan-2021

    Summary: Ms C complained to the Council that it delayed reassessing her son E's needs and deciding about his personal budget. Ms C says these delays meant her son's needs were not met and she was caused uncertainty and distress. The Council refused to consider Ms C's complaint at Stage 2 of the statutory children's complaint procedure. As a result, we investigated both Ms C's complaint about delay and the Council's complaint procedure. On the evidence available, we found fault with the Council's management of E's personal budget and its refusal to consider Ms C's complaint at Stage 2 of the statutory complaint procedure.