Recent reports in this category are shown below:
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Milton Keynes Council (24 020 117)
Statement Closed after initial enquiries Child protection 14-Oct-2025
Summary: We cannot investigate Mrs X’s complaint about the contact she has with her family because the Court is considering this. The Information Commissioner’s Office is better placed to consider inaccurate documents complaints. And Mrs X is not the best person to complain about children services’ actions as she does not have parental responsibility.
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South Tyneside Metropolitan Borough Council (24 022 121)
Statement Upheld Looked after children 14-Oct-2025
Summary: Ms X complained about the Council’s actions in relation to her child, Z. We found fault because the Council failed to consider her complaint under the children’s statutory complaints procedure. This caused Ms X avoidable distress and frustration. To remedy the injustice caused, the Council will now consider Ms X’s concerns through the statutory procedure and apologise for failing to do this originally. It will make a payment to her and issue guidance to staff.
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Statement Upheld Looked after children 14-Oct-2025
Summary: Mr X complained about the way the Council dealt with his complaints about his care under the children’s statutory complaints procedure. We have found fault by the Council, causing injustice, in failing to: properly consider all of Mr X’s concerns and time limits for accepting them; and convene a panel review. To remedy the injustice the Council has agreed to: apologise; make a payment to reflect the upset and uncertainty caused; properly consider the concerns not yet investigated, decide whether these should now be investigated under the statutory procedure and if so, a way forward; and if not, convene a panel review now for the current stage two investigation.
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Statement Closed after initial enquiries Child protection 14-Oct-2025
Summary: We will not investigate Miss X’s complaint the Council fraudulently put her signature into a child protection document. There is not enough evidence of fault to justify our involvement.
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Statement Closed after initial enquiries Child protection 14-Oct-2025
Summary: We cannot investigate some of Ms X’s complaint about the Council’s actions regarding her children who are in foster care because the matters relate to decisions made by a court. We will not investigate the remainder because there is insufficient evidence of fault, and we cannot achieve the outcome Ms X wants.
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Wiltshire Council (25 006 366)
Statement Closed after initial enquiries Child protection 14-Oct-2025
Summary: We will not investigate Mr X’s complaint about his contact arrangements with his children. There is no evidence of fault to justify our involvement because the Council has not previously been involved in the arrangements for Mr X’s children. It would be reasonable for Mr X to ask the court to decide on and formalise his contact arrangements as neither we nor the Council have the power to do so.
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Staffordshire County Council (25 006 371)
Statement Closed after initial enquiries Child protection 14-Oct-2025
Summary: We will not investigate this complaint about the Council’s involvement with care arrangements of a child. This is because these matters have been, or could reasonably be, mentioned in court proceedings.
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Wakefield City Council (25 007 148)
Statement Closed after initial enquiries Child protection 14-Oct-2025
Summary: We will not investigate Mr X’s complaint about the actions of the Council’s children’s services. This is because there is insufficient evidence of fault in the Council’s decision not to consider his complaint until after court proceedings have concluded.
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Staffordshire County Council (25 007 167)
Statement Closed after initial enquiries Child protection 14-Oct-2025
Summary: We will not investigate Ms X’s complaint about the child protection conference chair on her child’s case. This is because there is no sign of fault in the Council’s decision not to investigate her complaint whilst the case is subject to ongoing court proceedings.
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Coventry City Council (25 007 650)
Statement Closed after initial enquiries Child protection 14-Oct-2025
Summary: We cannot investigate this complaint about the contents of a court report or the outcome of the related court proceedings. The law does not allow us to investigate matters which have been subject to court proceedings.