Royal Borough of Greenwich (24 001 294)

Statement Closed after initial enquiries Child protection 11-Jun-2024

Summary: We will not investigate this complaint about safeguarding Miss X’s child. The complaint is late and there is no good reason to exercise discretion to consider it now.

Norfolk County Council (24 001 326)

Statement Closed after initial enquiries Other 11-Jun-2024

Summary: We cannot investigate Mr X’s complaints about the Council’s report for court or the conduct of a social worker because these matters happened during court proceedings. Social Work England is better placed to consider Mr X’s complaint about an individual social worker’s professional practice.

South Gloucestershire Council (24 001 347)

Statement Upheld Fostering 11-Jun-2024

Summary: We will not investigate this complaint about how the Council conducted a virtual meeting. Further investigation would not lead to a different outcome.

Dorset Council (24 001 528)

Statement Closed after initial enquiries Other 11-Jun-2024

Summary: We cannot investigate Mrs X’s complaint about a social worker’s evidence to the court during court proceedings because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.

Devon County Council (23 009 448)

Statement Upheld Disabled children 11-Jun-2024

Summary: Miss X complained the Council did not properly consider her requests for an assessment from its disabled children’s service for both her children. The Council did not properly assess Miss X’s daughter, delayed in its assessments for both children, and did not properly investigate Miss X’s concerns about racist language during an assessment. This caused delays in Miss X’s son receiving short breaks, and uncertainty about whether her daughter was correctly assessed as not being eligible for short breaks. It also caused the family avoidable distress and time and trouble. The Council agreed to apologise, carry out an independent assessment for Miss X’s daughter, and pay a financial remedy. It will also issue reminders to its staff.

Rotherham Metropolitan Borough Council (23 019 282)

Statement Closed after initial enquiries Child protection 10-Jun-2024

Summary: We will not investigate this complaint about reports the Council prepared for court. The law prevents us investigating what happens during court proceedings.

Central Bedfordshire Council (24 000 498)

Statement Closed after initial enquiries Looked after children 09-Jun-2024

Summary: We will not investigate Miss X’s complaint about a data breach and about the Council’s actions in relation to its child protection involvement with her family. This is because the data matter is best considered by the Information Commissioner’s Office and there is no sign of fault in the Council’s decision not to consider her complaint about its child protection actions whilst there are ongoing court proceedings.

Norfolk County Council (24 001 032)

Statement Closed after initial enquiries Other 09-Jun-2024

Summary: We will not investigate this complaint about missed payments by the Council for nursery fees. The Council has confirmed that rather than paying Miss X, it mistakenly paid the nursery directly. There is not enough remaining injustice to Miss X to warrant our further involvement.

Royal Borough of Greenwich (24 001 926)

Statement Closed after initial enquiries Child protection 09-Jun-2024

Summary: We will not investigate this complaint that the Council failed to safeguard the complainant when she was a child. This is because the issues happened too long ago and the complainant could have complained sooner.

Liverpool City Council (23 021 118)

Statement Closed after initial enquiries Child protection 09-Jun-2024

Summary: We will not investigate this complaint about historical child protection matters. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.