Recent reports in this category are shown below:
Report Upheld Child protection 16-Oct-2018
Summary: Ms X and Mr Y complain about what happened when their youngest son, who we shall call Z, was admitted to hospital. Ms X and Mr Y's son passed away whilst he was in hospital and whilst the family were subject to ongoing court action by the Council regarding their children. Ms X and Mr Y say the Council restricted their ability to spend time with Z when he was in hospital which limited the time they were able to spend with him before he passed away. Ms X and Mr Y complain the Council delayed dealing with their complaint under the statutory children's complaints procedure.
Report Upheld Friends and family carers 16-Oct-2018
Summary: Mr X complains that the Council led him to expect that when he and his wife became Special Guardians it would continue to provide the same amount of financial support they received as foster carers. Then over two years later it unfairly reduced the allowances.
Report Upheld Looked after children 31-Aug-2018
Summary: Mrs C complains on her son's (Mr B) behalf that social services staff left him in a tent and a static caravan for several weeks in the summer of 2016 when he was addicted to drugs and homeless aged 17, without properly assessing if he could make decisions about his own safety. She complains this put him at risk and worsened his already poor mental health.
Report Upheld Disabled children 25-Jul-2018
Summary: Miss X complains about the Council's failure to meet her disabled son's needs by taking too long to re-house her family from a property that could not be adapted, then by delaying carrying out adaptations to their current property.
Report Upheld Other 29-May-2018
Summary: Miss X complains the Council has refused to provide her with assistance with her housing. She says she is homeless as her mother has been evicted from temporary accommodation.
Report Upheld Friends and family carers 27-Feb-2018
Summary: Mrs X complains the Council has paid her an incorrect allowance as Special Guardian for her two granddaughters. Her representative Mrs Y says the Council has been paying the same incorrect allowance to 171 other Special Guardians.
Report Upheld Other 21-Sep-2017
Summary: Mr and Mrs X complain the council took too long to investigate their complaint about how it dealt with their family.
Report Upheld Fostering 11-Aug-2017
Summary: Mr and Mrs X, who are foster carers for the Council, complain the Council failed to provide them with appropriate financial support for a looked after child (Y).
Report Upheld Other 08-Aug-2017
Summary: Mrs B complains the council reduced the care it would provide for her two sons (C and D), who have autism and special educational needs, without involving her in the decision making process properly.
Report Upheld Friends and family carers 07-Aug-2017
Summary: Ms B complains the council did not tell her she could apply for a Residence Order Allowance for looking after her grandson. It did not carry out a financial assessment for a number of years despite her repeated requests for assistance.