Rotherham Metropolitan Borough Council (24 015 161)

Statement Closed after initial enquiries Child protection 03-Jun-2025

Summary: We will not investigate Miss X’s late complaint the Council has ignored her safeguarding concerns for her child. Some elements of Miss X’s complaint relate to another local authority. We also could not add to the responses the Council has already provided.

London Borough of Southwark (24 022 883)

Statement Closed after initial enquiries Child protection 03-Jun-2025

Summary: We will not investigate this complaint about a safeguarding referral made by a Council officer involving Ms X, and associated actions of the Council. Investigation by us would be unlikely to add to the Council’s own investigation, or to lead to the outcome Ms X is seeking.

Dorset Council (24 023 033)

Statement Closed after initial enquiries Other 03-Jun-2025

Summary: We cannot investigate this complaint about the actions of a social worker and what she recorded about Miss X’s family. A permanent legal bar prevents us investigating these matters as they are closely linked to court action.

Kent County Council (25 000 896)

Statement Closed after initial enquiries Child protection 03-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council’s children’s services involvement with her child between 2021 and 2023. This is because the complaint is late.

Kent County Council (25 000 941)

Statement Closed after initial enquiries Child protection 03-Jun-2025

Summary: We cannot investigate most of Mr X’s complaint about the Council’s social care report for court or the involvement of its children’s services. The matter complained about was considered by the courts, and the law says we cannot investigate. We will not investigate the remainder of the complaint because Mr X can take the matter to Social Work England.

Stockport Metropolitan Borough Council (24 002 642)

Statement Closed after initial enquiries Looked after children 02-Jun-2025

Summary: We will not investigate this complaint the Council did not send an apology as agreed. The Council has said it will send the apology. Further investigation would not lead to a different outcome.

Royal Borough of Windsor and Maidenhead Council (24 016 987)

Statement Upheld Other 02-Jun-2025

Summary: Mrs X complained about the outcome of Royal Borough of Windsor and Maidenhead Council’s occupational therapy assessments of her children. The Council acted with fault by not considering Mrs X’s complaint under the statutory complaints procedure for children’s social care services. But as we do not consider the Council carried out those assessments with fault, we have not asked the Council to reconsider the complaint under the statutory complaints process. The Council should share this decision with staff to ensure learning.

London Borough of Barking & Dagenham (24 017 420)

Statement Upheld Disabled children 02-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s delay in carrying out an occupational therapy assessment. This is because the Council has already taken suitable action to remedy the matters.

London Borough of Lambeth (24 021 758)

Statement Closed after initial enquiries Other 02-Jun-2025

Summary: We will not investigate the Council’s handling of Ms X’s complaint about its children’s services under the children’s statutory complaints procedure. The Council has agreed to arrange a stage three panel. Further investigation would not lead to a different outcome.

Suffolk County Council (25 000 495)

Statement Closed after initial enquiries Child protection 02-Jun-2025

Summary: We will not investigate this complaint about the removal of a child from their mother’s care and related events. We cannot investigate matters that have been considered in court. We have no power to investigate the actions of police officers and a judge.