Middlesbrough Borough Council (24 013 074)

Statement Upheld Looked after children 15-Jul-2025

Summary: Mr X complained the Council failed to recognise his immigration status when he was a looked after child and failed to renew his visa before it expired. Mr X said this meant he overstayed his visa and is unable to apply for indefinite leave to remain for some years. Mr X says, as a result, he cannot afford to go to university as he will be charged as an overseas student and the delays caused significant distress. Mr X would like the Council to meet his education costs. There was fault in the way the Council did not complete the actions from the statutory complaint procedure. This frustrated Mr X. The Council has agreed to apologise, complete the actions from the statutory complaint process and provide guidance to its staff.

Norfolk County Council (25 000 633)

Statement Upheld Friends and family carers 15-Jul-2025

Summary: We uphold this complaint that the Council did not use the statutory procedure for complaints about children’s services to respond to Mrs X’s complaint. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice caused to Mrs X.

Stoke-on-Trent City Council (25 001 201)

Statement Closed after initial enquiries Child protection 15-Jul-2025

Summary: We will not investigate Miss X’s complaint about how the Council handled allegations about her. This is because there is insufficient evidence of fault and investigation would not lead to a different outcome.

Derbyshire County Council (25 001 343)

Statement Closed after initial enquiries Child protection 15-Jul-2025

Summary: We will not investigate this complaint about the Council’s safeguarding officer substantiating a safeguarding concern in a matter involving Mr X. There is not enough evidence of fault by the Council to warrant our further involvement.

London Borough of Enfield (25 003 599)

Statement Closed after initial enquiries Child protection 15-Jul-2025

Summary: We will not investigate this complaint about matters related to Mr X’s child. The law prevents us considering the conduct of court proceedings. Mr X can reasonably take court action if he believes the Council has not provided court orders and if he wants changes to his child’s living or visiting arrangements.

Cornwall Council (25 005 179)

Statement Upheld Other 15-Jul-2025

Summary: We will not investigate Ms X’s complaint about delay in the Council’s handling of Mr Z’s complaint under the statutory children complaints procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the likely fault.

Leeds City Council (25 002 352)

Statement Closed after initial enquiries Child protection 15-Jul-2025

Summary: We will not investigate Ms X’s complaints about the Council’s involvement with her child, including the content of court reports. The law prevents us from investigating anything that could be reasonably raised in court proceedings.

Milton Keynes Council (24 019 973)

Statement Closed after initial enquiries Other 15-Jul-2025

Summary: We cannot investigate Mr X’s complaint about an assessment produced by the Council’s children’s services. This is because the assessment has been considered in court.

London Borough of Harrow (24 012 853)

Statement Not upheld Disabled children 14-Jul-2025

Summary: We have found no fault with how the Council handled Mrs X’s son’s blue badge application. It followed the correct procedure as required by the Department for Transport’s guidance.

Hertfordshire County Council (25 001 097)

Statement Closed after initial enquiries Looked after children 14-Jul-2025

Summary: We will not investigate Ms M’s complaint about her dealings with the Council in connection with the care of her daughter because the Council has addressed all her complaints and there is nothing more we could add.