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Children's care services


Recent reports in this category are shown below:

  • West Sussex County Council (20 001 685)

    Report Upheld Disabled children 24-Jun-2021

    Summary: Mrs X complained the Council refused to assess her adopted son, Y, for direct payments or respite care. Mrs X also complained Y was out of full-time education since February 2020.

  • City of Wolverhampton Council (19 011 134)

    Report Upheld Adoption 03-Jun-2021

    Summary: The complainant, who we shall refer to as Miss B, complained the Council declined her request to register as a potential adopter.

  • London Borough of Camden (20 010 876)

    Report Upheld Child protection 27-May-2021

    Summary: Mr B complained that the London Borough of Camden failed to provide an agreed remedy following an earlier complaint to us.

  • Bournemouth, Christchurch and Poole Council ( (19 014 589)

    Report Upheld Friends and family carers 12-May-2021

    Summary: Ms X complained that the Council failed to consider her and her partner, Ms Y, and her sister, Ms D, as family foster carers and therefore they have missed out on appropriate financial and other support from the Council when caring for their nephew and niece.

  • London Borough of Lewisham (19 014 855)

    Report Upheld Looked after children 28-Apr-2021

    Summary: Miss X complained the Council failed to protect her from harm when she suffered significant and repeated incidents of abuse while in its care.

  • Isle of Wight Council (19 015 597)

    Report Upheld Other 21-Jan-2021

    Summary: Ms C complained to the Council that it delayed reassessing her son E's needs and deciding about his personal budget. Ms C says these delays meant her son's needs were not met and she was caused uncertainty and distress. The Council refused to consider Ms C's complaint at Stage 2 of the statutory children's complaint procedure. As a result, we investigated both Ms C's complaint about delay and the Council's complaint procedure. On the evidence available, we found fault with the Council's management of E's personal budget and its refusal to consider Ms C's complaint at Stage 2 of the statutory complaint procedure.

  • Newcastle upon Tyne City Council (19 020 471)

    Report Upheld Child protection 17-Dec-2020

    Summary: Mr X complains about the Council's handling of a children's safeguarding enquiry and his subsequent complaint.

  • Kent County Council (19 010 981)

    Report Upheld Child protection 26-Nov-2020

    Summary: Mrs B complains about the way Kent County Council and the London Borough of Croydon responded when her daughter, child C, disclosed sexual abuse.

  • London Borough of Croydon (19 020 914)

    Report Upheld Child protection 26-Nov-2020

    Summary: Mrs B complains about the way Kent County Council and the London Borough of Croydon responded when her daughter, child C, disclosed sexual abuse.

  • Birmingham City Council (19 005 305)

    Report Upheld Friends and family carers 02-Nov-2020

    Summary: Ms X complains the Council failed to recognise her and her partner as family and friends carers when a private fostering arrangement for Child C ended.