Kent County Council (25 000 562)

Statement Upheld Child protection 21-Oct-2025

Summary: The Council was largely not at fault for the support it offered to Miss X while her daughter, Y, was subject to a child protection plan. It was also not at fault for considering other family options before arranging a foster placement for Y. However, it was at fault for failing to handle Miss X’s requests for financial support properly. It has agreed to apologise to Miss X, and will take steps to improve its service.

Suffolk County Council (24 017 247)

Statement Upheld Other 21-Oct-2025

Summary: Mr X complained the Council failed to act on safeguarding concerns, delayed providing support for his disabled son, and restricted the investigation of his concerns. The Council was at fault in how it responded to safeguarding concerns, delayed support under a Child in Need assessment, and handled both the complaints process and the Stage 2 investigation. The Council has agreed to our recommendations.

London Borough of Barnet (25 004 711)

Statement Closed after initial enquiries Child protection 21-Oct-2025

Summary: We will not investigate Ms X’s complaint about alleged harassment and the Council’s handling of her complaints. There is insufficient evidence of fault, an investigation would not lead to a different outcome and the Information Commissioner’ Office is better placed to consider a complaint about rectification of records.

Kent County Council (25 006 109)

Statement Upheld Other 21-Oct-2025

Summary: We have upheld this complaint because the Council did not complete the statutory children’s complaint’s procedure. The Council has agreed to resolve the complaint by providing a remedy for the injustice this caused.

Buckinghamshire Council (25 007 326)

Statement Closed after initial enquiries Other 21-Oct-2025

Summary: We will not investigate this complaint about information the Council presented in a court report. The law does not allow us to investigate matters which have been subject to court proceedings. Of the matters which are separable, there is not enough evidence of fault in the Council’s refusal to support Mr X.

Luton Borough Council (25 007 589)

Statement Closed after initial enquiries Child protection 21-Oct-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s reports for Family Court proceedings because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that are being, or have been, considered in court proceedings. We have no discretion to do so.

Torbay Council (25 007 701)

Statement Closed after initial enquiries Child protection 21-Oct-2025

Summary: We cannot investigate Ms X’s complaint about the Council’s actions in relation to recent court proceedings for her child because it lies outside our jurisdiction. The law prevents us from considering complaints about matters that have been subject to court proceedings. We have no discretion to do so.

Milton Keynes Council (25 009 726)

Statement Closed after initial enquiries Child protection 21-Oct-2025

Summary: We will not investigate Miss X’s complaint that the Council failed to safeguard a child and breached Miss X’s data protection rights. This is because Miss X is not a suitable representative for the child involved and the Information Commissioner is better placed to consider her complaint about a data breach.

Wigan Metropolitan Borough Council (24 012 402)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision not to progress Mr X’s representations under the three-part children act procedure. It is unlikely we would find fault.

Leicestershire County Council (24 013 450)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We will not investigate Miss X’s complaint about the actions of the Council’s children’s services. This is because it concerns matters that have either been considered in court or can be raised with another body.