Decision search
Your search has 54124 results
-
Royal Borough of Greenwich (24 002 456)
Statement Upheld Allocations 07-Sep-2025
Summary: Mr and Mrs B say the Council delayed awarding them medical priority on the housing register, gave them incorrect information about their priority date and the properties they could bid on, failed to consider whether they had exceptional circumstances and delayed considering their complaint. The Council delayed awarding medical priority and in backdating Mr and Mrs B’s priority on the housing register, gave Mr and Mrs B conflicting information about the status of their application and delayed considering their complaint. That caused Mr and Mrs B uncertainty, frustration and distress. An apology, payment to Mr and Mrs B, referral to the case review panel, a review of the Council’s complaints policy and reminder to officers is satisfactory remedy.
-
Waverley Borough Council (24 007 894)
Statement Upheld Planning applications 07-Sep-2025
Summary: Mr X complained the Council failed to pursue enforcement action over a planning condition requiring a former local pub to be refurbished. He also complained the Council refused a local community group’s request to buy the pub using a compulsory purchase order, and the Council’s listing of the pub as an asset of community value failed to include all its garden. We found there was some fault in the Council’s first consideration of the request to use its compulsory purchase powers. However, this did not result in significant remaining injustice. The remainder of Mr X’s complaint is late, and we did not investigate it.
-
Kirklees Metropolitan Borough Council (24 008 198)
Statement Upheld Domiciliary care 07-Sep-2025
Summary: Miss X complained about how the Council has supported her care and support needs since March 2024. We find no fault in the care agencies arranged by the Council or in the timeliness of the information provided to Miss X. However, we do find fault in the delay in completing her care and support assessment. This delay caused Miss X avoidable distress and uncertainty. The Council has agreed to apologise to Miss X and complete the outstanding assessment.
-
Surrey County Council (24 015 675)
Statement Not upheld Special educational needs 07-Sep-2025
Summary: Ms J complains about delays in the Council’s Education, Health and Care needs assessment for her son. And that, after an appeal, the Council refused to refund fees they paid for her son’s education. We do not find fault as the Council carried out its assessment within statutory timeframes. The question of fees is outside the Ombudsman’s jurisdiction, as Ms J has used her appeal right.
-
North Yorkshire Council (24 015 891)
Statement Upheld Assessment and care plan 07-Sep-2025
Summary: Miss Y complains the Council failed to properly consider the concerns she raised about the care and support her late mother received and the suitability of the care home placements commissioned by the Council. We find the Council consulted Miss Y and listened to her concerns. However, the Council did not relay the outcome of one safeguarding concern. It has already made a service improvement for this and we do not recommend anything further.
-
Wokingham Borough Council (24 016 095)
Statement Upheld Enforcement 07-Sep-2025
Summary: Mr X complained the Council did not take effective action with complaints he made with alleged planning breaches against the business he lives above. We did not find fault with the Council’s general actions and decision there was no planning breach. We found fault with it failing to properly evidence its consideration of Mr X’s reports about anti-social behaviour, causing him frustration and uncertainty. The Council has agreed to apologise and take action to prevent future recurrence.
-
Lancashire County Council (25 003 568)
Statement Closed after initial enquiries Assessment and care plan 07-Sep-2025
Summary: We will not investigate this complaint about adult social care. The injustice does not justify an Ombudsman investigation. We cannot decide what caused or contributed to a death, so it is unlikely we would add anything further or achieve a worthwhile outcome.
-
Tonbridge and Malling Borough Council (25 003 966)
Statement Closed after initial enquiries Other 07-Sep-2025
Summary: We will not investigate this complaint about the Council’s response to a request for CCTV and bodycam footage. The Information Commissioner is best placed to consider the matter. There is insufficient evidence the Council’s other actions affected the outcome, and the courts are best placed to consider the Fixed Penalty Notice itself.
-
Leicestershire County Council (25 004 568)
Statement Closed after initial enquiries Traffic management 07-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council refusing to install safety measures on the highway near the school where she teaches, and refusing to accept the current situation as a risk to her school’s pupils. Miss X’s has not brought her complaint as a member of the public so we cannot accept it. We also cannot investigate complaints from public bodies.
-
Suffolk County Council (25 004 591)
Statement Closed after initial enquiries Special educational needs 07-Sep-2025
Summary: We will not investigate Ms X’s complaint that the Council delayed finding a school for her son in 2016. This is because Ms X’s complaint is late, and I see no good reason to exercise discretion and consider it now.