Decision search
Your search has 57387 results
-
Telford & Wrekin Council (25 016 555)
Statement Closed after initial enquiries Assessment and care plan 12-Apr-2026
Summary: We will not investigate this complaint about disability related expenditure. We are unlikely to find fault with how the Council came do its decision, and it has not yet caused a significant injustice we could investigate anyway.
-
Bolton Metropolitan Borough Council (25 016 862)
Statement Closed after initial enquiries Child protection 12-Apr-2026
Summary: We will not investigate Ms X’s complaint about children services’ action as we are unlikely to achieve the remedy they seek. We cannot investigate the Council’s actions during court proceedings.
-
Southend-on-Sea City Council (25 017 038)
Statement Closed after initial enquiries Safeguarding 12-Apr-2026
Summary: We will not investigate Mr X’s complaint about a safeguarding matter because there is insufficient evidence of fault by the Council.
-
Oxfordshire County Council (25 017 132)
Statement Closed after initial enquiries Child protection 12-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his family. There is not enough evidence of fault in the Council’s decision making to justify us investigating. We also could not add to the Council’s apology to Mr X for its poor communication by investigating further.
-
London Borough of Lambeth (25 021 233)
Statement Closed after initial enquiries Parking and other penalties 12-Apr-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating.
-
London Borough of Merton (25 009 024)
Statement Upheld Assessment and care plan 12-Apr-2026
Summary: The Council acknowledges fault in failing to formally notify Miss X of a change in care provider. It further acknowledges shortcomings in the way it managed her complaint about this.
-
Royal Borough of Kingston upon Thames (25 022 597)
Statement Closed after initial enquiries Other 09-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s personal data. The Information Commissioner is better placed to consider the matter.
-
Cambridgeshire County Council (25 005 160)
Statement Upheld Special educational needs 09-Apr-2026
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
-
Nottingham City Council (25 007 082)
Statement Upheld Alternative provision 09-Apr-2026
Summary: Mrs X complains the Council failed to make alternative provision for her son Y when he could not attend school and provided inadequate responses to her complaints. We find the Council at fault for its complaint response which caused Mrs X uncertainty. The Council has agreed to apologise.
-
Leicestershire County Council (25 007 721)
Statement Upheld Special educational needs 09-Apr-2026
Summary: Mrs X complained about the Council’s delays during the Education, Health and Care needs assessment process for her son. She also complained about the Council’s failure to provide her son with an education for over two years. We find the Council was at fault for its delays during the Education, Health and Care needs assessment process. This caused Mrs X uncertainty and frustration. The Council has taken suitable action to remedy this injustice and so we do not recommend anything further. There was further fault by the Council as it failed to ensure Mrs X’s son had a suitable education. This has caused Mrs X distress and frustration. Mrs X’s son missed out on an education. The Council has agreed to apologise to Mrs X and make a payment to her to reflect the injustice caused.