Decision search
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Plymouth City Council (25 010 990)
Statement Upheld Special educational needs 15-Apr-2026
Summary: Mr X complained about the Council’s delays with the Education, Health and Care needs assessment process for his child. We found fault with the Council as it did not meet statutory timescales. This caused frustration and uncertainty for Mr X, and his child missed out on extra support for their needs. The Council agreed to apologise and make a symbolic payment to recognise the injustice caused.
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South Holland District Council (25 011 604)
Statement Upheld Refuse and recycling 15-Apr-2026
Summary: Mrs X complained the Council unfairly failed to allow her to purchase its chargeable garden waste collection service. We find the Council at fault for a systems error that led to it not adding her to the collection service when it should have. This caused Mrs X injustice in the form of inconvenience and frustration. The Council has already apologised to remedy the injustice.
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Suffolk County Council (25 013 241)
Statement Upheld Special educational needs 15-Apr-2026
Summary: We cannot investigate part of this complaint about the Council’s decision on the school it named in an Education, Health, and Care Plan. Miss X had a right of appeal on that decision, and it would have been reasonable to expect her to use it. Nor will we investigate the length of time it took, for the Council to complete the plan, after an annual review. The Council has already remedied Miss X’s injustice here and there are no wider public interest issues to justify investigating.
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London Borough of Tower Hamlets (25 013 970)
Statement Closed after initial enquiries Allocations 15-Apr-2026
Summary: We will not investigate this complaint about Miss X’s waiting time on the Council’s housing register. Part of the complaint is late. There is not enough evidence of fault causing significant injustice in the Council’s actions to justify investigating the rest of the complaint.
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Cambridgeshire County Council (25 014 684)
Statement Closed after initial enquiries Assessment and care plan 15-Apr-2026
Summary: We will not investigate this late complaint about the Council’s lack of adult social care involvement for his adult child between 2023 and 2024. Mr X could have complained to us sooner. In any event, there is insufficient evidence of fault by the Council.
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Surrey County Council (25 016 485)
Statement Closed after initial enquiries Assessment and care plan 15-Apr-2026
Summary: We will not investigate this complaint about charging for adult social care fees. This is because there is not enough evidence of fault by the Council.
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London Borough of Barnet (25 016 521)
Statement Closed after initial enquiries Homelessness 15-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his requests for homelessness support. There is insufficient evidence of fault causing sufficient injustice to justify our involvement. Mr X had the right to appeal to the county court if he disagreed with the Council’s decision he was “not homeless” and it was reasonable for him to do so.
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London Borough of Hackney (25 016 784)
Statement Closed after initial enquiries Homelessness 15-Apr-2026
Summary: We will not investigate Mrs Y’s complaint about the Council failing to address outstanding repair works in her temporary accommodation because it is late and there are no good reasons for us to decide to investigate now.
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London Borough of Barking & Dagenham (25 016 812)
Statement Closed after initial enquiries Parking and other penalties 15-Apr-2026
Summary: We will not investigate Ms X’s complaint about parking enforcement in front of her home. This is because there is insufficient evidence of fault to justify an investigation by the Ombudsman.
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Swindon Borough Council (25 017 341)
Statement Closed after initial enquiries Fostering 15-Apr-2026
Summary: We will not investigate part of Mr X and Mrs Y’s complaint about an overpayment for fostering allowance because the Council apologised and cancelled its request for repayment. An investigation is unlikely to achieve any additional outcome. We cannot investigate part of the complaint about the Council’s response to their Subject Access Request because Mr X and Mrs Y have taken the matter to court, and the law says we cannot investigate. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.